Richard Ruiz

Marcus was THE best salesman!!!!!!! He really took the time to explain everything and searched for the car that was for me. I love my car.

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Very professional, 2nd vehicle leased at this dealer. Eddie Martinez and Rich Ruiz made it possible to happen. We are very satisfied. Finance was easy

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Very pleasant experience overall. Laura is kind, professional and patient. First time leasing a vehicle. Laura educated me regarding the process and made sure I understood every step. When my lease was up, once again Laura provided the necessary insight so that I could make an educated decision. Thanks to her help, I purchased my lease and the process was seamless and efficient. What really makes Laura special is her willingness to establish a relationship with the customer. She takes the time to ask the right questions so that she can better understand her customers needs instead of their wants.

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John and Marcus are true professionals. Everything was up front, no hidden fees, transparent. I called before we came and had all my questions answered. We felt comfortable throughout the whole process and you can tell the VW difference from dealing with other brands. You can see and feel the customer care and professionalism as second nature. This is our 3rd Volkswagen. I considered other brands but warranty, performance,interior, safety features and styling of passat is hard to beat. It is truly the best value out there. We ended up purchasing 2020 Passat R Line certified pre-owned. This gives us additional 2 years 24K miles on top of the existing warranty which is AMAZING! We obtained VW financing and could not be happier with our purchase. Marcus and John are great to work with as well as rest of their team. We will definitely recommend City VW to all of our family and friend. Thank you!! Dan

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Eddie Valadez from the KBB Department made my appraisal and car sale go seamless. He was honest and incredibly helpful. It was a pleasure to work with him. Thank you Eddie!!

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Marcus was great- knowledgeable, patient, and not pushy. Allowed me to test drive the same vehicle 3 times before purchasing. Walked me through all features.

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What a difference from Evanston, amazing team but the best Marcus he is the true value in this dealership. Richard was also unbelievable! Great Place!

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Although not listed, Marcus Carnes (sales person) was excellent. He took pride in his work and with assisting me with my new car purchase. Marcus was prompt and resourceful when answering my questions. Communication provided was greatly appreciated seeing that vehicle pickup was a later date from purchase. I would definitely recommend City VW of Chicago and Marcus Carnes.

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Marcus was the greatest most personable man I had to the pleasure of talking to. He really sold me into the idea of buying a card I might never even thought about. No thing bad to say about him. He’s an amazing dude

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We had a great experience with this dealership. Marcus and Richard were very knowledgeable and patient in explaining the process for leasing a Tiguan. They were respectful and although it took some time because we had a lot of questions, in the end we walked out happy customers!

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