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Richard Venerus

Overview Reviews (25)

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Richard Venerus

Richard Venerus | Page 2

Service Advisor

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

Contact Me

not yet
rated

25 Reviews

Overview Reviews (25)

Dealership Experience

6 yrs, 6 mos

Industry Experience

29 yrs, 6 mos

Specialties & Trainings

Toyota and Lexus Master Certified

ASE Certified

not yet
rated

25 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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25 Reviews of Richard Venerus

June 12, 2024

Dealership Rating

Employee Rating

Convenience, good services, helpful and response my request promptly. And the waiting area is nice. request promptly. And the waiting area is nice. More

by YUNBORMOK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 13, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with Richard and our team. We're glad to hear we delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 09, 2024

Dealership Rating

Employee Rating

My experience was Very professional and direct all while keeping me updated through the entire process. keeping me updated through the entire process. More

by quorumd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 09, 2024 -

DCH Brunswick Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 06, 2024

Dealership Rating

Employee Rating

They keep you informed on the status of your vehicle. Typically fast service and pleasant staff Typically fast service and pleasant staff More

by gemma.grossman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 07, 2024 -

DCH Brunswick Toyota responded

Thank you for the kind words for our service department, Gemma! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 04, 2024

Dealership Rating

Employee Rating

Very professional but PRICES ARE RIDICULOUSLY HIGH-WAYTOO HIGH-OBSCENE! CAN GET THE WORK DONE BY CERTIFIED MECHANICS AT THE SAME LEVEL FOR MUCH LESS! HIGH-OBSCENE! CAN GET THE WORK DONE BY CERTIFIED MECHANICS AT THE SAME LEVEL FOR MUCH LESS! More

by katiehsdad

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 05, 2024 -

DCH Brunswick Toyota responded

Katie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 02, 2024

Dealership Rating

Employee Rating

I'm please with the l service I received. I recommend my family and friends to service their vehicles at DCH Brunswick Toyota. I recommend my family and friends to service their vehicles at DCH Brunswick Toyota. More

by dennisokoye37

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson, Kervis Reyes, Steven Taveras, Gary Peralta, Geoffrey Suasnavas

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Jun 03, 2024 -

DCH Brunswick Toyota responded

Dennis, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 31, 2024

Dealership Rating

Employee Rating

All your people were very courteous and professional,expression my service writer Steven ,and all the men in the service dept,thank you all—w collins professional,expression my service writer Steven ,and all the men in the service dept,thank you all—w collins More

by 1ONEANGLE589

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Steven Taveras, Gary Peralta, Geoffrey Suasnavas

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May 31, 2024 -

DCH Brunswick Toyota responded

Thank you! Steven and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 29, 2024

Dealership Rating

Employee Rating

On Saturday, 5/25/24:🌟Geoffrey S. @service dept. provided 💎exceptional customer service. Service was quick and expedited efficiently. I went in for a multipoint inspection and tire ch @service dept. provided 💎exceptional customer service. Service was quick and expedited efficiently. I went in for a multipoint inspection and tire checkup before heading out for my mini-vacay🎉 No Issues. Very happy customer🤩😊🎉Thank you Geoffrey!! It was great to see my 💎🤩DCH family💛🤗and Everyone!! 🌻 More

by Theresa C.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Andre Stith, Rich Mootz, Mike Olson, Kervis Reyes, Steven Taveras, Gary Peralta, Geoffrey Suasnavas

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May 30, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 24, 2024

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Employee Rating

It's too much of a waiting from the time service starts. A minimum on 3hrs or more even for a simple oil change. Other wise everything is fine here. Good people, good ambience. A minimum on 3hrs or more even for a simple oil change. Other wise everything is fine here. Good people, good ambience. More

by MANISHMVASWANI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 29, 2024 -

DCH Brunswick Toyota responded

Thank you for your review for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 23, 2024

Dealership Rating

Employee Rating

Price couching, they charge me different price for same oil change they always try to charge me more. Very unprofessional about pricing oil change they always try to charge me more. Very unprofessional about pricing More

by Gaurav

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Jun 01, 2024 -

DCH Brunswick Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 22, 2024

Dealership Rating

Employee Rating

The greeter at the drive lane was extremely rude, the wait time was a bit much for an oil change. There was also no snack I would expect with such beautiful building there be attest complementary snacks. wait time was a bit much for an oil change. There was also no snack I would expect with such beautiful building there be attest complementary snacks. More

by REYESDISLAJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 29, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com