Richard Venerus
Richard Venerus at DCH Brunswick Toyota
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Richard Venerus

Service Advisor

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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4.5
11 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

27 yrs, 5 mos

Specialties & Trainings

Toyota and Lexus Master Certified

ASE Certified

4.5

11 Reviews

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11 Reviews of Richard Venerus

June 02, 2024

Dealership Rating
Employee Rating

I'm please with the l service I received. I recommend my family and friends to service their vehicles at DCH Brunswick Toyota. More

by dennisokoye37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

DCH Brunswick Toyota responded

Dennis, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 31, 2024

Dealership Rating
Employee Rating

All your people were very courteous and professional,expression my service writer Steven ,and all the men in the service dept,thank you all—w collins More

by 1ONEANGLE589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2024

DCH Brunswick Toyota responded

Thank you! Steven and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 29, 2024

Dealership Rating
Employee Rating

On Saturday, 5/25/24:🌟Geoffrey S. @service dept. provided 💎exceptional customer service. Service was quick and expedited efficiently. I went in for a multipoint inspection and tire ch More

by Theresa C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2024

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 24, 2024

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Employee Rating

It's too much of a waiting from the time service starts. A minimum on 3hrs or more even for a simple oil change. Other wise everything is fine here. Good people, good ambience. More

by MANISHMVASWANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

DCH Brunswick Toyota responded

Thank you for your review for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 23, 2024

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Employee Rating

Price couching, they charge me different price for same oil change they always try to charge me more. Very unprofessional about pricing More

by Gaurav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 01, 2024

DCH Brunswick Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 22, 2024

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Employee Rating

The greeter at the drive lane was extremely rude, the wait time was a bit much for an oil change. There was also no snack I would expect with such beautiful building there be attest complementary snacks. More

by REYESDISLAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 19, 2024

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Outstanding customer service! Very well known employees, no waiting very courteous and friendly … love this location in route 1 More

by SANDRARNIELSEN
Service Price Transparency
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Recommend Dealer
Yes
May 19, 2024

DCH Brunswick Toyota responded

Hi Sandra: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 14, 2024

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Employee Rating

Good cars I love my second Toyota my ex have a Toyota truck for Twenty years now thanks Toyota More

by Brijmati lakeram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2024

DCH Brunswick Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 12, 2024

Dealership Rating
Employee Rating

Kevin far exceeds the personalization desired for service. As far as the dealership, no one has touched this truck for service besides them. More

by JERRYL007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

May 12, 2024

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 11, 2024

Dealership Rating
Employee Rating

DCH in New Brunswick is the best car dealer I’ve dealt with! They are courteous, efficient and know how to deal with customers! Their attention to details and willingness to work with you is outstanding. More

by Bvmannino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2024

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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