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Richard Venerus
25 Reviews
Dealership Experience
6 yrs, 3 mos
Industry Experience
29 yrs, 3 mos
Specialties & Trainings
Toyota and Lexus Master Certified
ASE Certified
25 Reviews
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25 Reviews of Richard Venerus
April 11, 2026
😃💛I've been a loyal customer since 2018, and I gotta say, 🌟Steven T., 🌟Rich V., and 🌟Paul S., were helpful, knowledgeable, and supportive during my vehicle needs. They've Always provided Exceptional say, 🌟Steven T., 🌟Rich V., and 🌟Paul S., were helpful, knowledgeable, and supportive during my vehicle needs. They've Always provided Exceptional customer service!! They are my Toyota family and it's ALWAYS a pleasure doing business with them upon every visit! 🌟🎉🌟🎉💯💛Special Shout-Out to Associates: Nancy, Juan, Stacey, Geoffrey, Chris... Also, Service&Parts Department Service Managers: Kevin, Andre, and Mike!! THANK YOU, ALL for your Awesome and Exceptional Customer Service!!🌻Thank you very much, for your transparency, honesty, and the warm, courteousness, and kind, customer service experience towards me and my vehicle's needs. Thank you, ✅DCH Toyota Certified Technicians, Robert, Miguel, and everyone!! Keep up the Awesome, Satisfactory, and Phenomenal work that you do!! Your trained skills and expertise, is what keeps us safe on the road. Thank you, All! #😃🌟🫶🏾Beep, Beep! #Toyota! Let's Go Places!!🙏🏽🙌🏾💯 More
by Theresa C.
Other Employees Tagged: Kevin Scesney, Andre Stith, Paul Swenarton, Rich Mootz, Mike Olson, Steven Taveras, Gary Peralta, Geoffrey Suasnavas , Juan and Nancy!
March 07, 2026
Hello, DCH Brunswick Toyota team! Hesh I. and Service Advisor-Steven T. responded to my inquiry about a letter I recieved regarding Vehicle Service Warranty with knowledgeable and hel Hesh I. and Service Advisor-Steven T. responded to my inquiry about a letter I recieved regarding Vehicle Service Warranty with knowledgeable and helpful insight. They have given me the assurance that there was nothing to worry about and that I am currently fully covered. Thank you, for the peace of mind! Best wishes to you guys! See you soon for my next service appointment! #ToyotaLetsGoPlaces! More
by Theresa C.
Other Employees Tagged: Hesh Ismail, Andre Stith, Rich Mootz, Mike Olson, Victor Sandoval, Steven Taveras , 5 stars⭐️⭐️⭐️⭐️⭐️Juan@vehicle checkin upon MPI service.
September 30, 2024
This dealership is horrible. The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even when there are no customers to serve. Plenty of personal with Toyota shirts on but if it’s not “their department “ they just shrug their shoulders and don’t care. There is no parts counter available. Employees just call someone, somewhere, and nothings happens. Customer Relationship Manager was useless too! I own 4 Toyota’s but they treat you like garbage anyway. All employees I came in contact had a serious “I really don’t care attitude “. More
by Tg
Other Employees Tagged: Kevin Scesney, Paul Swenarton, Rich Mootz, Mike Olson, Ruben Arcila, Kervis Reyes, Steven Taveras, Gary Peralta, Geoffrey Suasnavas , Lynn Melina
June 25, 2024
One of the most upsetting aspects of my visit was the way the service advisor spoke to me. In front of my wife, they were condescending and dismissive, which was both embarrassing and unprofessional. Given t the service advisor spoke to me. In front of my wife, they were condescending and dismissive, which was both embarrassing and unprofessional. Given these issues, I am very disappointed with the service I received. Being spoken to in a disrespectful manner, especially in front of my wife, was particularly unacceptable. I expected a much higher level of professionalism and efficiency from a reputable dealership like More
by attia_john
Verified CustomerJune 21, 2024
They didn't want to change my brakes though. I was asked to return at another date. I was asked to return at another date. More
by AWAAJOSEPH
Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Steven Taveras, Gary Peralta, Geoffrey Suasnavas
June 19, 2024
Service staff is has Very organized. procedures. Examination included video explanation of finding and recommendations. Only used routine service when visiting the service department. procedures. Examination included video explanation of finding and recommendations. Only used routine service when visiting the service department. More
by dwalters4
June 18, 2024
Great service group to work with - responsive, professional, and efficient! Easy to schedule on-line at website or telephone. professional, and efficient! Easy to schedule on-line at website or telephone. More
by Ilona.lachina
Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Steven Taveras, Gary Peralta, Geoffrey Suasnavas
June 16, 2024
Quick and friendly service! Been coming here for a few years now and it gets better every time! Been coming here for a few years now and it gets better every time! More
by Neha
Other Employees Tagged: Kevin Scesney
June 14, 2024
I had an 8am appointment to which I waited until 830 to be seen. After speaking to someone about what was going to get done, I was told it would take about an hour and a half. Great, so I waited, that was be seen. After speaking to someone about what was going to get done, I was told it would take about an hour and a half. Great, so I waited, that was 8:50am. I had to wait until 12:55pm for my truck to get done being serviced. Unbelievable. More
by nicki.le0591
