Richard Wong | Page 14

Excellent service provided by this dealer. I did not expect anything less. Highly recommend this to other drivers. I did not expect anything less. Highly recommend this to other drivers. More

by DNGKJD Verified Customer Verified Customer

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Quick and easy service job. Everything was well.done!!The rep was very polite and knowledgeable. Everything was well.done!!The rep was very polite and knowledgeable. More

by EVIEMAIER Verified Customer Verified Customer

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Customer service was terrible and declined materially since I went to this dealership years ago. I scheduled an appt to get my car repaired and also booked a loaner car weeks in advanced. However the cus since I went to this dealership years ago. I scheduled an appt to get my car repaired and also booked a loaner car weeks in advanced. However the customer rep, Rich Wong, denied this ever happened even when I confirmed this later with the receptionist who saw this reservation in place. When I informed Rich he gave me such a lazy response and said there was nothing he could do. This guy is the worst -for a customer facing job he really is terrible at helping the customer, which is infuriating especially since he was in the wrong - he did zero to help this situation and was utterly indifferent (like he could care less attitude). He must really hate his job. In any case I left my car and went home without a loaner…usually in all my experiences I would get a status update in a span of a few hours. This guy didn’t bother to call me and I didn’t even get an update at the end of the day and was chasing people around trying to figure out when I would be able to get my car back. The next morning he told me that since I never scheduled an appt (absolute lie because it was confirmed in the system that I had made an appt weeks ago)y car couldn’t get looked at until the next day. Why did I even book an appt then? Furthermore he comes back later saying my oil pan needs repair or replacement and quoted me some outrageous price over $1000 for an oil pan!!! I told he let me just pick up my xxxx car - Rich seemed like he could care less and didn’t even bother remedy the problem. This guy must really hate his job. I spoke with a manager and although he was super apologetic he didn’t offer to really make things right either. Never going back to this place again- man what a decline in service - bunch of crooks too More

by Jkim Verified Customer Verified Customer

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The service department is sub-par. Not nice to customers, condescending, and they are unable to fix an issue the first time around. Not nice to customers, condescending, and they are unable to fix an issue the first time around. More

by Faith323232 Verified Customer Verified Customer

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They are very efficient, and get the work done in a timely manner while waiting. timely manner while waiting. More

by MFRANZMAN Verified Customer Verified Customer

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Best place to go to for service and to buy a car Richard in service help me out in every way to get my car in tip top condition and Danny the best on the sales floor hands down I went in for an oil change c in service help me out in every way to get my car in tip top condition and Danny the best on the sales floor hands down I went in for an oil change came out with a new car thank you Danny for making it happen gave me a deal I cloud not turn down your the best thank you More

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Enza and Kenny did a great job communicating with me and made the repair very easy. Thanks. made the repair very easy. Thanks. More

by CRISZ Verified Customer Verified Customer

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I’m very satisfied and pleased with the service fro ralley Acura. Chad and the entire service staff are amazing to me. Very respectful and well mannered the entire team. ralley Acura. Chad and the entire service staff are amazing to me. Very respectful and well mannered the entire team. More

by A.MOJICA64 Verified Customer Verified Customer

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Great! Nice, quick and easy. Very accommodating and welcoming. Other dealerships should be jealous of this one! Nice, quick and easy. Very accommodating and welcoming. Other dealerships should be jealous of this one! More

by DR. Fortune Cookie Verified Customer Verified Customer

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The experience was not as good as when I purchased 3 other cars there.satisfactory other cars there.satisfactory More

by MZGRIFFF Verified Customer Verified Customer

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