Richie Goetz
Richie Goetz at Shottenkirk Honda of Cartersville

Richie Goetz | Page 11

Service Advisor

Shottenkirk Honda of Cartersville

595 East Main Street
Cartersville, GA 30121

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5.0
114 Reviews
5.0

114 Reviews

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114 Reviews of Richie Goetz

September 27, 2024

Dealership Rating
Employee Rating

I received requires immediate attention for what is under my hood. I received a satisfactory on my last two visits. My service advisor did not discuss this or even go over this ! He was too busy selling me a More

by BVW425
Recommend Dealer
No

Other Employees Tagged: Chris Harris was my technician

Sep 30, 2024

Shottenkirk Honda of Cartersville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 27, 2024

Dealership Rating
Employee Rating

Shottenkirk has always treated us like family. They are The only dealership we will buy from More

by karenrigdon
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 27, 2024

Shottenkirk Honda of Cartersville responded

Thank you so much, Karen, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

September 26, 2024

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Employee Rating

Great service as always. It was not a very long wait. Will definitely be back. More

by GINNYHIGGINS
Service Price Transparency
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Recommend Dealer
Yes
Sep 26, 2024

Shottenkirk Honda of Cartersville responded

Ginny, Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

September 20, 2024

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Employee Rating

The new process of receiving a timer seems to be helping with long wait times that I experienced in the past. The service provider was quick and knowledgeable. More

by MELISSAJOHNSON.CCDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2024

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department, Melissa! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 18, 2024

Dealership Rating
Employee Rating

Although I had a service that was covered by the purchase of my new vehicle I everything was checked and I was treated the same as when I have had hundreds of dollars of service work done in my previous veh More

by JCGOLDWIRE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Shottenkirk Honda of Cartersville responded

We are very happy to hear Richie and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 13, 2024

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Fast, efficient, took me without an appointment and was in and out in no time More

by TRACY.E.MCGINNIS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 15, 2024

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Tracy, and don't hesitate to let us know if we can be of further assistance.

September 11, 2024

Dealership Rating
Employee Rating

We had a good experience at Shottenkirk Saturday. Called the day before and got a schedule service the next day. More

by PATTY55TATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2024

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

September 10, 2024

Dealership Rating
Employee Rating

Didn’t do anything as requested. Pay $7k for a worthless warranty. Complete waste of money More

by KATELYNPAVLOVSKY2018
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Sep 14, 2024

Shottenkirk Honda of Cartersville responded

Thank you for bringing this to our attention, Katelyn, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 07, 2024

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Employee Rating

Very friendly and efficient service. Richie was great. He kept me up to date on what was being done. More

by LPHILLIPS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Richie met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

August 30, 2024

Dealership Rating
Employee Rating

Richard and Tyler are the best. The customer comes first always. All the employees treat us like we are the only customers that matter. More

by RLMHANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2024

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad Richard and Tyler were able to help, and we hope to see you again!

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