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Richie Repanes
Refer Me
145 Reviews
Born and raised in Maspeth Queens...Moved to Long Island 2007. I like to go to the gym and eat as healthy as I can. Currently, I have 4 turtles that I enjoy tending to. Two are red ear sliders and 2 are Russian tortoises. My parents were tropical fish breeders so when I found my first turtle it was only natural to continue caring for him.
Read moreDealership Experience
22 yrs, 5 mos
Industry Experience
27 yrs, 10 mos
Specialties & Trainings
lexus master certified
145 Reviews
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145 Reviews of Richie Repanes
June 18, 2019
Customer Satisfaction I am very pleased with my experience at Rallye Lexus. It all begins with the sales consultant when I acquired the vehicle to the service representativ I am very pleased with my experience at Rallye Lexus. It all begins with the sales consultant when I acquired the vehicle to the service representatives. Besides the required routine services I had to bring the vehicle back on June 8th because I had a slow leak in the passenger rear tire. Since I purchased the tire protection plan when I leased the vehicle I requested that they replace the tire. The service representative said that they would need to look at the tire and determine if it could’ve repaired instead. Needless to say the tire was repaired much to my disappointment. Well the following Sat, June 15th, on my way to a show, the tire pressure warning indicator comes on again for the same tire. I called Rallye to see if service was open but unfortunately the shop was closed. I was able to speak to my sales consultant. He did offer a loaner vehicle and to speak with the service area when he returned to work and n Monday. I decided to find a local station and get air put in the tire. If I was to get stuck I would call Lexus Roadside Service. Over the weekend I was able to get in touch with Micheal Scamardella, Field Technical Representative. Besides being instrumental in my decision in leasing the vehicle I have known him for 35 years. His wife ensure customer satisfaction is outstanding. He arranged for me to bring the vehicle in on Monday morning and advised me that the service manager would meet me and handle the problem. I met Frank Liscari who was very professional and advised me he would take care of the tire. After a short wait the vehicle was ready and the tire replaced. Both Mike and Frank took a possible situation that could have been an poor experience and turned it into a positive one. My only recommendation would be that all service representatives be as much of a customer advocate as Mike and Frank were. I realize that the tire protection plan is a third party product but it is offered at the time of lease. I know other Lexus owners who have the protection plan from other dealers who never have to ask for a replacement tire It is just done, no questions asked. Again, I appreciate the service I received on June 17th. I would still give a rating of 5 stars but extra thanks need to go to Mike and Frank. More
by MANGERDREW
Verified CustomerOther Employees Tagged: Frank Licari, Michael Scamardella
Helpful 
June 11, 2019
Always a great experience on my second car now from this location. Always great customer service. They never disappoint! Highly recommend Lexus for great cars and especially th on my second car now from this location. Always great customer service. They never disappoint! Highly recommend Lexus for great cars and especially this location for great service More
by ALISAV1290
Other Employees Tagged: Maria Santoro
May 22, 2019
Continuing Excellent Service As always, my service was done promptly and covered all of the items that were required. I also received help with something that I had questioned, w As always, my service was done promptly and covered all of the items that were required. I also received help with something that I had questioned, without having to remind the service consultant. More
by INARAHIRN
Other Employees Tagged: Michael Montijo
May 13, 2019
Terrific Service !!! Terrific service from, the whole service department. Quick and Friendly staff. Very good service waiting area. Work was done in a timely fashion. Exce Terrific service from, the whole service department. Quick and Friendly staff. Very good service waiting area. Work was done in a timely fashion. Excellent Bagels and cookies are available More
by AARONSHA
Other Employees Tagged: Joanna Oates , John Capozzi, Leo Cruz, Pamela Palasciano
April 16, 2019
Satisfied repeat customer I never met "employees dealt with" My third Lexus. Wanted a specific auto for me when I was partially disabled. You found the perfect safe relia I never met "employees dealt with" My third Lexus. Wanted a specific auto for me when I was partially disabled. You found the perfect safe reliable car for me. The value of the purchase is one thing. The added value is the attention and action by the after sales staff. More
by STUARTBH
Other Employees Tagged: Mike Reidy , Pamela Palasciano
April 14, 2019
Review Richie is knowledgeable and beyond helpful. I always feel well taken care of. He always goes beyond offering his services post sale and checking in t Richie is knowledgeable and beyond helpful. I always feel well taken care of. He always goes beyond offering his services post sale and checking in throughout the length of the lease. More
by JKTEICH
April 11, 2019
Richie Repanes Richie made the sale easy and without stress. He found the car that we wanted within a short period of time and made the delivery very simple. Richie made the sale easy and without stress. He found the car that we wanted within a short period of time and made the delivery very simple. More
by JSCOZZARI
March 16, 2019
I had great experience with all services in Rallye lexus. I leased from Rallye Lexus six cars and bought my last car. The staff members in this dealership exceptional, pleasant and helpful. Twice I had experi I leased from Rallye Lexus six cars and bought my last car. The staff members in this dealership exceptional, pleasant and helpful. Twice I had experience with Mr. Antony Costanzo and for my last 3 cars I was dealing with Mr. Richie Repanes. They both are professional and courteous and very trustful. Mr Repanes was always available for contact and any help during this years. I feel that in Rally lexus I treated as a family. More
by GMALKINZON
Other Employees Tagged: Joanna Oates, Anthony Costanzo , John Capozzi
March 15, 2019
Great experience! I had a great experience at Rallye Lexus. Richie and Tony were wonderful to work with and make sure I got what I wanted and walked away happy! I woul I had a great experience at Rallye Lexus. Richie and Tony were wonderful to work with and make sure I got what I wanted and walked away happy! I would definitely return. More
by EPERCIBALLI
Other Employees Tagged: Anthony Costanzo , Josh Weiss
February 18, 2019
Dealership Always always helpful. Have returned over half a dozen times. would recommend to those looking to use this dealership. Have always had success and Always always helpful. Have returned over half a dozen times. would recommend to those looking to use this dealership. Have always had success and pleased More
by KAXBRES
