Richie Repanes | Page 14

I don't believe you stand behind your used cars enough. First thing I realized soon after I purchased the car was that I needed an alignment at a cost of $199.I had it done at my local gas station for much First thing I realized soon after I purchased the car was that I needed an alignment at a cost of $199.I had it done at my local gas station for much less.When I went for an oil change at the dealership they informed me I needed new tires. I was told at this time that tires are not part of the inspection by Lexus.Again I had four tires installed at my gas station for much less money.The best thing about the tires was that I really didn't need the new tires for another 5000 miles.Buying a car at this dealership was very disappointing so much so that I told three of mu friend not to buy a car at this dealership. More

by paulawalks Verified Customer Verified Customer

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They aim to please!!! I have dealt with this dealership for over 20 years. I've never had a problem and when there is a question, they solve it in a heartbeat. Good job!! I have dealt with this dealership for over 20 years. I've never had a problem and when there is a question, they solve it in a heartbeat. Good job!!! More

by JOANNEJDL Verified Customer Verified Customer

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A pleasure dealing with Rally Lexus This is the 3rd Lexus I have purchased from Richard Rapines over the past 14 years. He is the absolute best...a joy to work with, and as long as he This is the 3rd Lexus I have purchased from Richard Rapines over the past 14 years. He is the absolute best...a joy to work with, and as long as he's there, I'll continue to buy cars from him. More

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Very happy with service I always bring my car for service to Rally Lexus. Joanna Oates is a joy to work with and because of her (and obviously the rest of your service staff I always bring my car for service to Rally Lexus. Joanna Oates is a joy to work with and because of her (and obviously the rest of your service staff) I will keep coming back. More

by RACYR710 Verified Customer Verified Customer

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It was a great sale experience Richie was great I highly recommend him to everyone I know. However I was a little disappointed with the service department, my car was a total mess Richie was great I highly recommend him to everyone I know. However I was a little disappointed with the service department, my car was a total mess when I got it. I was under the impression that it would be washed and clean, well it was not. There was papers, mud and dirt everywhere. I was just a little surprised and disappointed when I got my car. More

by JUJUYENKVU2012 Verified Customer Verified Customer

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COURTEOUS SERVICE IN REASONABLE TIME REQUESTED SERVICE ITEMS TAKEN CARE OF IN REASONABLE TIME. REPLACEMENT OF DRIVER SIDE VISOR PROBLEM WITH FAILED LIGHT BULB/ELECTRICAL CIRCUIT EXPEDITI REQUESTED SERVICE ITEMS TAKEN CARE OF IN REASONABLE TIME. REPLACEMENT OF DRIVER SIDE VISOR PROBLEM WITH FAILED LIGHT BULB/ELECTRICAL CIRCUIT EXPEDITIOUSLY RESOLVED BY LEXUS. DISCUSSIONS WITH REPANES ON NEW MODEL DESIGNS/TECHNICAL FEATURES WILL BE IMPORTANT IN FUTURE PURCHASE DECISIONS AS APPROPRIATE. More

by BOBDRUCK Verified Customer Verified Customer

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A repeat customer I have leased my last 4 cars here and have always been happy with both sales and service. I see no reason why I wont continue going to Ralley. I have leased my last 4 cars here and have always been happy with both sales and service. I see no reason why I wont continue going to Ralley. More

by PAGS02 Verified Customer Verified Customer

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Love this place Stumbled upon this dealership years ago and haven't left since. Always a great experience. The customer service is excellent. I live in Brooklyn 5 min Stumbled upon this dealership years ago and haven't left since. Always a great experience. The customer service is excellent. I live in Brooklyn 5 minutes from Bayridge lexus but drive the hour to Rallye because of the service. More

by YRIMPEL Verified Customer Verified Customer

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RALLYE LEXUS @Glen cove long island Service was excellent I was treated like family without any hesitation I was given a loaner vehicle at no charge the service team was so polite I do r Service was excellent I was treated like family without any hesitation I was given a loaner vehicle at no charge the service team was so polite I do recommend anyone to purchase and get service done at RALLYE LEXUS More

by Jay Verified Customer Verified Customer

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Very Rude, Un-knowledgable Sales Rep Went to this dealership to look at the LS. Had one of the most dissatisfying experience. Upon first entering, the experience was excellent. Peopl Went to this dealership to look at the LS. Had one of the most dissatisfying experience. Upon first entering, the experience was excellent. People greeted you and asked if you needed help. If you said, no, they respected that and backed off. The people in the front desk was also very nice and provided wonderful service. Brochures were provided on request and the nice lady who was there even answered basic questions about the car and notified me of an upcoming redesign of the LS. Once i got assigned a sales rep, that's when things went down hill. Richard although he was able to answer basic questions about the car, was not knowledgeable enough to even know the features/packages that came with the car. Instead preferring to answer my question with "I will show you the package inside." That by itself would be excusable. However, his attempt to relieve my concerns over the spindle grill (which I personally hate) by telling me that all future cares (not just Lexus, but other manufacturers) will have spindle grills going forward was implausible enough I realized Richard would make up anything about these cars. At this point, I no longer trusted Richard, but I continued asking about the car anyways. I decided to tell him about where I am coming from so hopefully he would be able to let me know if the car can satisfy the role I was looking to use it for. Richard, from what I can only guess was because he was not knowledgeable enough to answer my question, cut me off mid sentence to tell me that this is something that I need to decide and he was not interested in that. Regardless, I did like how the car felt inside, so I continued on. At his desk, while waiting for him to provide me with the list of features of the car, proceeds to take my information down. When we realized I didn't want to leave my main phone number and address to avoid receiving annoying calls or mail proceeded to inform me that I was being very rude. At this point I ended the process. I can not imagine how Richard even thought of continuing this discussion after him having said that. A sales rep is the face for the dealership and provides a glimpse of what I can expect from the dealership going forward should I get the car. I could not get myself to purchase from Rallye knowing that this maybe how their service department interacts. I did speak to Anthony the Sales Manager. He was very polite and offered to personally oversee the purchase should I choose to get a Lexus. He and the front desk staff are the only good experience I had at this dealership. I can see how Anthony sets a good standard. If only Richard would follow them. Lexus was on the top 3 of the list of cars I was considering. There was a good chance I would have gone through with a purchase if not for this experience. Note: Anthony was purposely not flagged in this review as he provided excellent service and I did not want his ratings to drop because of this. More

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