Richmond Lee | Page 5

I traded in my vehicle and feel the dealership gave me a very fair price. Dion was great to work with--accommodating and friendly. Richmond was efficient and professional. It was a busy day but they made the time to see that I was taken care of. Dion has been available every time I’ve had a question even after I purchased my car. I look forward to the same treatment when it comes to service. Thanks!

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This dealership came recommended from my co-workers who had previously purchased from this dealer. This was my first car buying experience and I felt overwhelmed at times with all the options. I started my research process by visiting a couple of local dealership in Ellicott City and Laurel. One dealership in Laurel treated me with very little regard and started only talking to my male friend as soon as he joined me in the showroom. This was infuriating since I was buying the car not him. I decided to go with Jim Coleman since Kean always treated me with respect and didn't pressure me to buy. Kean answered all my questions and explained all the options the car had to offer. After my long test drive on back roads and highway, I explain I was not in the rush to buy and still never felt any pressure to buy right away from Kean. I contacted several dealerships by email and negotiated out the door price for my new Honda Civic LX. I brought in my best price from another dealer to Jim Coleman. They beat that price by $100 and still gave me the low .9% APR instead of dealer cash back. Richmond explained every part of the financing and exactly what I was signing, so there was no confusion. Kean and Richmond made my car buying experience easy and hassle free. I would highly recommend my sale representative to anyone in the market looking to buy a new car. My only issue with the dealership was waiting for the finance department since they were all next door at the Jaguar dealership, but they lent us a car so we could go get some food and run a quick errand and called me when they were ready.

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I had a wonderful experience, I have bought 2 cars from Sam Chads before, he is a superb sales consultant. Brendi nad Richmond were very helpful and informative. I have recommended Sam to most of my work collegues. I will always buy my cars from jim coleman

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