Rick Emerson | Page 5

Exceptional Customer Service I've been coming to Larry Miller Toyota for 13 years. I have worked with many of your service advisors however when I worked with Rick Emerson many y I've been coming to Larry Miller Toyota for 13 years. I have worked with many of your service advisors however when I worked with Rick Emerson many years ago I never would worked with anyone else. He provides exceptional customer service, keeps up to date on the progress, recommends service but doesn't push it, and is so pleasant every time. THANK YOU!!!! More

Report | Print

Airbag recall - replacement Initially - my parts order placed in late April - was somehow lost... In July, Frank in the parts area graciously worked quickly for me to be assigned Initially - my parts order placed in late April - was somehow lost... In July, Frank in the parts area graciously worked quickly for me to be assigned the part... Then, I quickly got an appt for 7/11/16... The service appt went smoothly. I appreciated the timely check in, the work, the car rinse & the complementary ride w Roy to and from my morning appt... Thanks... More

Report | Print

outstanding buying experience I can't say enough about how well the entire Larry Miller team did to make our buying experience enjoyable; especially Rodney Wilson, our salesman; he I can't say enough about how well the entire Larry Miller team did to make our buying experience enjoyable; especially Rodney Wilson, our salesman; he was a pleasure to work with and he was extremely knowledgeable regarding the vehicle we were buying and its many electronic systems. This is the third vehicle we have purchased from your agency and we have always been extremely satisfied. More

Report | Print

5 Star Treatment This location regain my love for Toyota's - the brand is amazing but finding a service locaiton is not an easy task. Rick Emerson gave us excellent c This location regain my love for Toyota's - the brand is amazing but finding a service locaiton is not an easy task. Rick Emerson gave us excellent customer serivce, from greeting me as soon as I pulled over - to meeting my expectations to time frame and service on my vehicle. He even performed a miracle and located a recall that saved me $200 dollars to replace my visor!! The whole team there is fun, spirirted - the waiting area is clean, comfortable and the snaks always plentiful. I will trust my vehicle to them anytime and looking forward to my next purchase which this location will Definitely obtain., More

Report | Print

Professional, Friendly Professional and friendly - Rick, as always, informed me of the work that was being done, and covered the costs involved. I trust Rick to do what nee Professional and friendly - Rick, as always, informed me of the work that was being done, and covered the costs involved. I trust Rick to do what needs to be done, and not do work that is not necessary. The shuttle drivers work together to accommodate, to minimize your wait time. More

Report | Print

Great Service I've been bringing my car to Larry Miller for serivce over 10 years and have always had great service. Rick Emerson has been my advisor for many year I've been bringing my car to Larry Miller for serivce over 10 years and have always had great service. Rick Emerson has been my advisor for many years and is always very personable and very helpful. They give me recommendations on what needs to be done now and thing they expect will need to be done next time. I wouldn't take my car anywhere else! More

Report | Print

Great service! Very pleasant experience as usual. Very well organized service area with customer orientation. This dealer service organization is very customer orie Very pleasant experience as usual. Very well organized service area with customer orientation. This dealer service organization is very customer oriented and it shows in many ways. More

Report | Print

general maintenance on van Rick has always been very helpful and informative. whenever I have a question about work that has been suggested, he gives me the pros and cons and le Rick has always been very helpful and informative. whenever I have a question about work that has been suggested, he gives me the pros and cons and lets me make my own decision whether or not to have the work done now or later. He never makes me feel uncomfortable about my decisions. I trust him completely. More

Report | Print

Rick Emerson is a 5 Star asset to Larry H.Miller Toyota Peoria Service Department! It was a real pleasure working with him in having my wife's Toyota serviced. I is a 5 Star asset to Larry H.Miller Toyota Peoria Service Department! It was a real pleasure working with him in having my wife's Toyota serviced. I know he will keep me advised on the condition of her car in the future. Sincerely, Jerry Friend More

Report | Print

efficient and prompt My service representative Rick Emerson has been taking care of my last two vehicles and he is not only efficient but helps keep track of maintenance n My service representative Rick Emerson has been taking care of my last two vehicles and he is not only efficient but helps keep track of maintenance needed on my car. I wouldn't take my Sienna anywhere else for service. Everyone is friendly and courteous. I have not had major problems with this car and I feel it is due to the attention to detail when I bring it in. More

Report | Print