Rick Emerson
Rick Emerson at Larry H. Miller Toyota Peoria

Rick Emerson | Page 4

Service Advisor

Larry H. Miller Toyota Peoria

8633 W. Bell Road
Peoria, AZ 85382

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95 Reviews

I like to hike, fish & ride my motorcycle. I started working with Toyota in 1986.

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95 Reviews

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95 Reviews of Rick Emerson

May 01, 2018

Dealership Rating
Employee Rating

Helpful Service Department I have always been satisfied with the Customer Service Rick provides. Rick is more than helpful when we have questions about our vehicle. The waitin More

by MonicaG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2018

Larry H. Miller Toyota Peoria responded

Monica, I am thrilled to hear that Rick has been able to enrich your experience with us and provide you with the best customer care. Thank you for taking the time to leave us this wonderful review and rating. If you should need anything else in the future, be sure to come back and see Rick and our team here again. - Jay Carley, General Manager

March 14, 2018

Dealership Rating
Employee Rating

Another Complete and Professional and Pleasant experience. This was another thorough and complete explanation by Rick Emerson of the work performed and the detailed review of the many observations and tests p More

by stbull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 15, 2018

Larry H. Miller Toyota Peoria responded

Thank you for sharing your experience with us! I'm glad that Rick was able to service your vehicle in such a high-quality and efficient manner. I'll be sure to pass along the kind words you left for him. We appreciate your business and hope you'll return the next time you need us. Thanks, Jay Carley, General Manager

January 26, 2018

Dealership Rating
Employee Rating

Oil change and alignment. Great service. Didn't wait long. No surprise. Rick does great and is trustworthy! Dealership is comfortable while waiting and enjoy looking at new More

by Carmichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2018

Larry H. Miller Toyota Peoria responded

Thanks for this excellent feedback, Carmichael! I'll let Rick know how helpful he was. Please reach out if there is anything else we can do for you! Thanks, Jay Carley, General Manager

October 29, 2017

Dealership Rating
Employee Rating

Thank you The process is pretty painless. Went in for an oil change and came home with a new car. This is the 4th vehicle I have purchased from here. I am very More

by Tammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Deluca, Ahmed Mesh

Oct 30, 2017

Larry H. Miller Toyota Peoria responded

Tammy, we appreciate your loyalty so much. Thank you for choosing us and for sharing your experience here. We always enjoy working with you and will be more than happy to do so again in the future should the need arise. Thanks again and please let us know if you need anything else. -- Jay Carley, General Manager

June 19, 2017

Dealership Rating
Employee Rating

Rick Emerson is the best! Rick has always provided exceptional service. When our car is in for service and one or more additional items are found, he calls and helps us priori More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2017

Larry H. Miller Toyota Peoria responded

Rick goes above and beyond for his customers — I'm glad that shows! Thank you for choosing us and for leaving this glowing review. Please don't hesitate to reach out if there's anything else we can do for you, Pam! -- Jay Carley, General Manager

June 07, 2017

Dealership Rating

Service Great service performed on time as scheduled. Everything inspected was discussed with us in detail. Actually dealt with Kenny as our service contac More

by ourcats3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2017

Larry H. Miller Toyota Peoria responded

Service is every bit as important as actually buying the car. I'm very glad that Kenny and the rest of our team were timely and effective! Thanks for this great review and feel free to reach out if you need anything else! -- Jay Carley, General Manager

March 09, 2017

Dealership Rating
Employee Rating

Amazing Service I had a million questions and they were all answered. Always received a call back in a timely matter and my vehicle was repaired quickly. More

by Ashleyscharboneau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2017

Larry H. Miller Toyota Peoria responded

Thank you for your review! I am glad that we could provide you with an informative visit and get your vehicle repaired quickly. We look forward to continuing to serve you. Jay Carley, General Manager

March 02, 2017

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Employee Rating

Preys on the elderly does unnecessary repairs My 72 year old mother went there for free recall work on the airbag they put here car on the rack inspected her brakes and charged her over $500 for p More

by Kevinle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 20, 2017

Larry H. Miller Toyota Peoria responded

Kevin, we’re sorry that your mother’s experience with us did not meet expectations. I want all of our customers to feel valued and respected. Please reach out to me or to our customer service department so we can discuss this incident in depth. Thank you, Jay Carley, General Manager

January 14, 2017

Dealership Rating
Employee Rating

recall visit. I always feel confident with Rick Emerson. He takes his time and explains everything, very pleasant. His advice is always spot on. Love the shuttle More

by 4runner
Customer Service
Quality Of Work
Recommend Dealer
Yes
Jan 17, 2017

Larry H. Miller Toyota Peoria responded

Thank you for leaving us a Rick a great review, we appreciate it! We will pass this good review on to Rick as well. -- Jay Carley, General Manager

December 19, 2016

Dealership Rating
Employee Rating

Satisfied!! Rick Emerson always takes good care of me. Goes above and beyond. Keeps me informed what is happening. Always enjoy the coffee and goodies. The place More

by Jean
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 19, 2016

Larry H. Miller Toyota Peoria responded

Thank you for leaving us a great review! We will pass along the great review to Rick as well. -- Jay Carley, General Manager

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