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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.8
195 Reviews
4.8

195 Reviews

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195 Reviews of Rick Fuentes

December 08, 2025

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Employee Rating

My service advisor, RIck Fuentes, was extremely professional, friendly and knowledgeable of the issues with my car. More

by jeff.a.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Dec 08, 2025

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 04, 2025

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Rick Fuentes was amazing and helped me service my wife's car quickly. Give that man a promotion! More

by HUGH LE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 01, 2025

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Rick Service agent always takes care of us by explaining all of our repairs. I would recommend them More

by amonfairey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2025

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 12, 2025

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Employee Rating

The service team provides excellent customer service, and is very knowledgeable. Quick, efficient, and very responsive. More

by GABOR.H.HERTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2025

Niello Volvo Cars Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 05, 2025

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Employee Rating

Amazing service at Niello Volvo and Rick Fuentes is courteous and friendly! Give him a raise! More

by HUGH LE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2025

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 19, 2025

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Employee Rating

Excellent service, excellent timeliness. .could not have hoped for a better experience..and hats off to the cleanliness factor of the service area. :) More

by RONITA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Oct 19, 2025

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 09, 2025

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Employee Rating

I've worked with Walnut Creek Volvo and Santa Rosa, and your team surpasses all More

by EDMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Matthew Jeffery, Edgar Partida

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Oct 09, 2025

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 13, 2025

Dealership Rating
Employee Rating

Rick Fuentes is a wonderful service advisor. I needed my car serviced and Rick went over and above to help me out during a difficult time. This is my 3rd Volvo and I'm so happy to have Rick as More

by LUKKYPARENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 14, 2025

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 12, 2025

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Employee Rating

To expensive, took my work else where. Even if Nello did work, still was going to charge for diagnosis. Took four days for diagnosis. More

by RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 15, 2025

Niello Volvo Cars Sacramento responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Rick. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 02, 2025

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Employee Rating

Always great to work with! Rick is always efficient and helpful when service is needed. More

by mindy8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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