Very fun and friendly environment.
Will highly recommend to family and friends. Will return soon.
Will highly recommend to family and friends. Will return soon.
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by JZUNIGA1992
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2023 -
Niello Volvo Cars Sacramento responded
We appreciate your recommendation! Thanks for choosing Niello Volvo Cars Sacramento and know we'll be here for you whenever you need us next.
Outstanding service all the time.
That’s why I continue to bring in my vehicle because of outstanding customer service Rick provides.
That’s why I continue to bring in my vehicle because of outstanding customer service Rick provides.
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by muchison7713
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2023 -
Niello Volvo Cars Sacramento responded
Thanks for your continued business! We're definitely lucky to have Rick on the team, and we'll be sure to share your kind words so he knows what an outstanding job he's doing. Happy driving!
Always a pleasure to work with Rick!
I really feel I can trust the work that they do maintaining my Volvo!
I really feel I can trust the work that they do maintaining my Volvo!
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by CARL.COX
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2023 -
Niello Volvo Cars Sacramento responded
Isn't Rick great? We're definitely lucky to have him on the team. See you next time!
Rick and the team gave me great service….
there was a lot to do and I am very happy that I don’t have to worry about my Volvo!
there was a lot to do and I am very happy that I don’t have to worry about my Volvo!
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by lumack
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2023 -
Niello Volvo Cars Sacramento responded
We're happy you're happy! Thanks for leaving such a nice review and for choosing Niello Volvo Cars Sacramento.
My scheduled service was on time, the whole team was
nice, helpful and knowledgeable. Their lounge room is well supplied what makes waiting for the car easy.
nice, helpful and knowledgeable. Their lounge room is well supplied what makes waiting for the car easy.
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by basiek09
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2023 -
Niello Volvo Cars Sacramento responded
Thank you for the 5-stars! We're so glad to hear that you had a pleasant experience at our service center. Please let us know if we can help with anything else!
Matt has been my rep.
In the past and has always given me excellent feedback and support.
Thank you Matt!
In the past and has always given me excellent feedback and support.
Thank you Matt!
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by paulmnocal
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2023 -
Niello Volvo Cars Sacramento responded
We appreciate you taking the time to rate your service experiences at Niello Volvo, Paul! It's great to know that Matt and the team always provides you with a good experience from start to finish. Thank you!
Rick communicated very well with me throughout the day,
he was attentive and helped manage expectations.
he was attentive and helped manage expectations.
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by jrasmussen0
Verified Customer
Verified Customer
Service Price Transparency
Sep 27, 2023 -
Niello Volvo Cars Sacramento responded
This is what we love to hear! We're thrilled to know that Rick was attentive and communicated with you well throughout your recent service visit. Don't hesitate to reach out to us if there are any Volvo needs that we can lend a hand with in the future!
Great response to questions and potential issues ta ta ta
ta absolute xx that you need 15 words
ta absolute xx that you need 15 words
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by bkw50
Verified Customer
Verified Customer
Service Price Transparency
Great staff!
Professional, competent, and understanding. It has a real family feel as soon as you step inside or call.
Professional, competent, and understanding. It has a real family feel as soon as you step inside or call.
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by keeferb70
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rob Pane,
Mark Carpenter,
Shaun Dortch,
Matthew Jeffery,
Ken Elvis,
KC Ramos,
Nathan Sheldon
, Amy Ott, Victoria Protsyuk, Rick Fuentes, can not say enough good things about him.
Sep 27, 2023 -
Niello Volvo Cars Sacramento responded
This warms our hearts, thank you for the kind words. We appreciate your business, you and your vehicle will always have a second home here at Niello Volvo Cars Sacramento! We hope to see you again next time.
The tire need to be changed, but there was none in stock.
So I was told that I will be contacted once it's available. I did not get any feedback from the service department for days. I called almost every da
So I was told that I will be contacted once it's available. I did not get any feedback from the service department for days. I called almost every day and left a message but no one got back to me. After much insistence, about seven or eight days later, I finally found out that I can have a replacement for the tire. I understand that the supplies are short, and sometimes nonexistent, but a bit of that conversation/feedback and Update would have been much appreciated. A day after the service was done, I got an error message on my dashboard. Again I contacted your service department but no one got back to me. I had to take the car to a third-party, non-Volvo tire shop, and they told me what to do. With their guidance, the error message did finally go away. A bit disappointed from your service department.
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by MJALBORZ
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2023 -
Niello Volvo Cars Sacramento responded
Thank you for your feedback. Your frustration with the backordered tire and the delay of deliver that it caused is understandable. I'm glad our offer of an alternative tire was helpful. After the tire replacement on Friday, I believe the lack of communication you experienced was over the weekend when we were closed. I understand you see this as a negative experience and for that, I apologize. Feedback like yours helps us identify areas of improvement and we will look into ways to communicate with clients on our days off. Thank you, TJ Upton, General Manager.