Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes | Page 20

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.8
218 Reviews
4.8

218 Reviews

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218 Reviews of Rick Fuentes

October 06, 2023

Dealership Rating
Employee Rating

Very fun and friendly environment. Will highly recommend to family and friends. Will return soon. More

by JZUNIGA1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023

Niello Volvo Cars Sacramento responded

We appreciate your recommendation! Thanks for choosing Niello Volvo Cars Sacramento and know we'll be here for you whenever you need us next.

October 06, 2023

Dealership Rating
Employee Rating

Outstanding service all the time. That’s why I continue to bring in my vehicle because of outstanding customer service Rick provides. More

by muchison7713
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery , Amy Ott

Oct 11, 2023

Niello Volvo Cars Sacramento responded

Thanks for your continued business! We're definitely lucky to have Rick on the team, and we'll be sure to share your kind words so he knows what an outstanding job he's doing. Happy driving!

October 04, 2023

Dealership Rating
Employee Rating

Always a pleasure to work with Rick! I really feel I can trust the work that they do maintaining my Volvo! More

by CARL.COX
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Oct 11, 2023

Niello Volvo Cars Sacramento responded

Isn't Rick great? We're definitely lucky to have him on the team. See you next time!

October 03, 2023

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Employee Rating

Rick and the team gave me great service…. there was a lot to do and I am very happy that I don’t have to worry about my Volvo! More

by lumack
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Oct 11, 2023

Niello Volvo Cars Sacramento responded

We're happy you're happy! Thanks for leaving such a nice review and for choosing Niello Volvo Cars Sacramento.

September 30, 2023

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My scheduled service was on time, the whole team was nice, helpful and knowledgeable. Their lounge room is well supplied what makes waiting for the car easy. More

by basiek09
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Niello Volvo Cars Sacramento responded

Thank you for the 5-stars! We're so glad to hear that you had a pleasant experience at our service center. Please let us know if we can help with anything else!

September 28, 2023

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Employee Rating

Matt has been my rep. In the past and has always given me excellent feedback and support. Thank you Matt! More

by paulmnocal
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Matthew Jeffery , Amy Ott, Victoria Protsyuk

Oct 04, 2023

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your service experiences at Niello Volvo, Paul! It's great to know that Matt and the team always provides you with a good experience from start to finish. Thank you!

September 25, 2023

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Employee Rating

Rick communicated very well with me throughout the day, he was attentive and helped manage expectations. More

by jrasmussen0
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 27, 2023

Niello Volvo Cars Sacramento responded

This is what we love to hear! We're thrilled to know that Rick was attentive and communicated with you well throughout your recent service visit. Don't hesitate to reach out to us if there are any Volvo needs that we can lend a hand with in the future!

September 22, 2023

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Great response to questions and potential issues ta ta ta ta absolute xx that you need 15 words More

by bkw50
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

September 20, 2023

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Employee Rating

Great staff! Professional, competent, and understanding. It has a real family feel as soon as you step inside or call. More

by keeferb70
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Shaun Dortch, Matthew Jeffery, Ken Elvis, KC Ramos, Nathan Sheldon , Amy Ott, Victoria Protsyuk, Rick Fuentes, can not say enough good things about him.

Sep 27, 2023

Niello Volvo Cars Sacramento responded

This warms our hearts, thank you for the kind words. We appreciate your business, you and your vehicle will always have a second home here at Niello Volvo Cars Sacramento! We hope to see you again next time.

September 10, 2023

Dealership Rating
Employee Rating

The tire need to be changed, but there was none in stock. So I was told that I will be contacted once it's available. I did not get any feedback from the service department for days. I called almost every da More

by MJALBORZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2023

Niello Volvo Cars Sacramento responded

Thank you for your feedback. Your frustration with the backordered tire and the delay of deliver that it caused is understandable. I'm glad our offer of an alternative tire was helpful. After the tire replacement on Friday, I believe the lack of communication you experienced was over the weekend when we were closed. I understand you see this as a negative experience and for that, I apologize. Feedback like yours helps us identify areas of improvement and we will look into ways to communicate with clients on our days off. Thank you, TJ Upton, General Manager.

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