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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes | Page 13

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.8
219 Reviews
4.8

219 Reviews

Write a Review

219 Reviews of Rick Fuentes

May 13, 2024

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Employee Rating

Courteous and professional service on my 2016 V60 Cross Country. Appreciate being shown results from the various diagnostic tests. The waiting area is nice! More

by isaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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May 13, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business, Isaac, and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 10, 2024

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Employee Rating

Service advisor Rick Fuentes once again took care of everything! Great service, timely and car was washed & vacuumed. More

by SUEBRUNTON5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2024

Niello Volvo Cars Sacramento responded

Thanks, Sue, for sharing your thoughts about your experience with Rick here at Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 10, 2024

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Employee Rating

Amazing service/customer service! ! Had a loaner for the entire repair period and excellent communication! More

by bertolisharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 07, 2024

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Employee Rating

Excellent dealership and service team! I never thought I would enjoy taking my car in to be serviced. More

by newthoughthealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2024

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 30, 2024

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Employee Rating

Always a pleasure to visit the dealership, eater for service or questions about my vehicle. Everyone is always friendly and eager to help. Let's face it, the vehicle is smarter than I, and Amy is always More

by ARSON951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Matthew Jeffery , Amy Ott

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May 01, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 30, 2024

Dealership Rating
Employee Rating

My service was great as always and my service advisor was awesome as always too. More

by christispreached
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery , Amy Ott

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May 01, 2024

Niello Volvo Cars Sacramento responded

Chris, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 29, 2024

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Employee Rating

Rick was great as always, everything went as expected. Service area is nice to wait at. Thanks! More

by BRIMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 18, 2024

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Employee Rating

Rick was very helpful during a very stressful time - I broke down on my way home from Tahoe to SF, and he did all he could do to get me home ASAP in a safe vehicle. Thank you Rick! More

by kateperr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 21, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that Rick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 18, 2024

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Employee Rating

The service received is normally quite good. However, during the most recent servicing, technicians failed to reset the TPMS. More

by PHILKALSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2024

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention, Phil, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 16, 2024

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Employee Rating

Rick was very courteous and helpful in explaining the possible cause of the problem, which was resolved at no expense to me. More

by KHEINZEWOOD
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Print
Apr 17, 2024

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear Rick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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