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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes | Page 13

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
213 Reviews
4.9

213 Reviews

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213 Reviews of Rick Fuentes

April 29, 2024

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Employee Rating

Rick was great as always, everything went as expected. Service area is nice to wait at. Thanks! More

by BRIMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 18, 2024

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Employee Rating

Rick was very helpful during a very stressful time - I broke down on my way home from Tahoe to SF, and he did all he could do to get me home ASAP in a safe vehicle. Thank you Rick! More

by kateperr
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 21, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that Rick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 18, 2024

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Employee Rating

The service received is normally quite good. However, during the most recent servicing, technicians failed to reset the TPMS. More

by PHILKALSTROM
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Service Time
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Recommend Dealer
Yes
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Apr 18, 2024

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention, Phil, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 16, 2024

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Rick was very courteous and helpful in explaining the possible cause of the problem, which was resolved at no expense to me. More

by KHEINZEWOOD
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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Apr 17, 2024

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear Rick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 12, 2024

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Great Service Center - thank you & I really appreciate all of the hard work on the car. More

by MSALGADO9
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Workmanship
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Recommend Dealer
Yes
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Apr 13, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 12, 2024

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Employee Rating

Always great service (Rick) and great work on my 2015 Volvo. I like getting the service reminder email to keep my car in great running order. Betty More

by BETTYLUDKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Rick was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 11, 2024

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I have been doing business with Neillo Volvo for more than nine years, and I judge their service area and customer service policies to be superior to any other companies with whom I did business previous More

by Arthur Silen
Service Price Transparency
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Recommend Dealer
Yes
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Apr 11, 2024

Niello Volvo Cars Sacramento responded

Thank you, Arthur! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 11, 2024

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Employee Rating

Excellent customer service! Very professional! Showing all the features of the new car and explaining the the transaction in detail. More

by MRTOUSSI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Howard, Andrew Clark, Matthew Jeffery , Vadim Gol, Sean Smith

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Apr 11, 2024

Niello Volvo Cars Sacramento responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! TJ Upton General Manager tupton@niello.com (916) 245-2231

April 09, 2024

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Employee Rating

Consistently good. Never an issue. Clear explanations. Happy camper. Been with neillo as a volvo customer 11 years two cars. More

by JKOZUSKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2024

Niello Volvo Cars Sacramento responded

We are very happy to hear Rick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 08, 2024

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Employee Rating

Service and Amy were awesome and made it an enjoyable experience. Amy helped with warranty stuff and kept me updated the whole time. More

by WEATHERLY.MATTHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

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Apr 08, 2024

Niello Volvo Cars Sacramento responded

Matthew, Thanks for sharing about your service experience with Niello Volvo Cars Sacramento. Amy and our team appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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