Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes | Page 12

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
213 Reviews
4.9

213 Reviews

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213 Reviews of Rick Fuentes

May 15, 2024

Dealership Rating
Employee Rating

Great friendly people but they lack loaner car service. But that is on managers who runs the place . Unfortunately Niello is only Volvo center in Sacramento. More

by nkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Niello Volvo Cars Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 15, 2024

Dealership Rating
Employee Rating

It's a great dealership with excellent service. They go above and beyond with efficiency without cutting corners in both the sales and service departments. They understand that the customer's time More

by mbranstad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton , Sean Smith

May 16, 2024

Niello Volvo Cars Sacramento responded

We are very happy to hear TJ, Sean, and Rick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 14, 2024

Dealership Rating
Employee Rating

"the best service experience i have ever received with my Volvo. Friendly, professional, prompt and extremely knowledgeable. Class-act team of passionate pros. Bravo, team Niello. " More

by WYATTGPHOTOGRAPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 13, 2024

Dealership Rating
Employee Rating

It is not only Amey, but the dealership that I am so impressed with. No matter what the service or issue, everyone gets involved to get the job done. Amey makes sure that I spend as little time waiting More

by ARSON951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Matthew Jeffery , Amy Ott

May 14, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 13, 2024

Dealership Rating
Employee Rating

Courteous and professional service on my 2016 V60 Cross Country. Appreciate being shown results from the various diagnostic tests. The waiting area is nice! More

by isaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

May 13, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business, Isaac, and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 10, 2024

Dealership Rating
Employee Rating

Service advisor Rick Fuentes once again took care of everything! Great service, timely and car was washed & vacuumed. More

by SUEBRUNTON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Niello Volvo Cars Sacramento responded

Thanks, Sue, for sharing your thoughts about your experience with Rick here at Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 10, 2024

Dealership Rating
Employee Rating

Amazing service/customer service! ! Had a loaner for the entire repair period and excellent communication! More

by bertolisharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 07, 2024

Dealership Rating
Employee Rating

Excellent dealership and service team! I never thought I would enjoy taking my car in to be serviced. More

by newthoughthealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 30, 2024

Dealership Rating
Employee Rating

Always a pleasure to visit the dealership, eater for service or questions about my vehicle. Everyone is always friendly and eager to help. Let's face it, the vehicle is smarter than I, and Amy is always More

by ARSON951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Matthew Jeffery , Amy Ott

May 01, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 30, 2024

Dealership Rating
Employee Rating

My service was great as always and my service advisor was awesome as always too. More

by christispreached
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery , Amy Ott

May 01, 2024

Niello Volvo Cars Sacramento responded

Chris, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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