Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes | Page 18

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
213 Reviews
4.9

213 Reviews

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213 Reviews of Rick Fuentes

January 04, 2024

Dealership Rating
Employee Rating

The service advisors are always friendly and the service department is prompt with getting the car back. More

by TEYANNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Dortch

Jan 04, 2024

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 30, 2023

Dealership Rating
Employee Rating

Great customer service and so helpful and professional . Love working with them and Rick is the best More

by deb_johns22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

Niello Volvo Cars Sacramento responded

Thank you, Deb, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 22, 2023

Dealership Rating
Employee Rating

A business does not prosper without a seasoned and experience staff , affordable, excellent and reliable products with follow up services that make sure the experience cintinues over the years . Niell More

by THANOS8899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

Dec 26, 2023

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words for Amy and the team, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 06, 2023

Dealership Rating
Employee Rating

Professional, good service and what you would expect from Volvo dealer. This is our second vehicle and we love it! More

by LENNY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Matthew Jeffery , Amy Ott, Victoria Protsyuk

Dec 06, 2023

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 30, 2023

Dealership Rating
Employee Rating

Well, the service was good and they kept me in the loop the whole time. My only issue is that I have a policy that covers the work that was done and they told me they were not a "participating dealership" More

by carinjensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2023

Niello Volvo Cars Sacramento responded

We're sorry to hear about your experience, Carin, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 27, 2023

Dealership Rating
Employee Rating

I always get top notch service here and Niello continues the excellent tradition of service established by Turner Volvo before them. Prices are a little higher than some other places but I have never had to More

by PETER FINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

Nov 27, 2023

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Peter, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 24, 2023

Dealership Rating
Employee Rating

Our experience at Niello Volvo was excellent as usual. Rick Fuentes is professional and helpful when it comes to keeping our Volvo in top shape. More

by esransom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2023

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 22, 2023

Dealership Rating
Employee Rating

I usually wait while my car is serviced and find the waiting lounge very comfortable. More

by big-dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2023

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. Rick and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 17, 2023

Dealership Rating
Employee Rating

I wouldn’t go anywhere else! I love Amy my service technician! She takes care of me and my needs, anticipates what is necessary and what can wait! Your waiting area is a delight More

by lorimiles04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Matthew Jeffery, KC Ramos , Amy Ott, Victoria Protsyuk

Nov 19, 2023

Niello Volvo Cars Sacramento responded

Thank you so much, Lori, for your excellent review! We are so glad that Amy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 10, 2023

Dealership Rating
Employee Rating

Rick, as always, does a great job and keeps me advised on what is up with my car. More

by odell-hampton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2023

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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