Rick Fuentes | Page 19

Well, the service was good and they kept me in the loop the whole time. My only issue is that I have a policy that covers the work that was done and they told me they were not a "participating dealership" the whole time. My only issue is that I have a policy that covers the work that was done and they told me they were not a "participating dealership". The policy is a Volvo product and I had to go to my original bay area dealership to have them investigate and Niello now needs to reimburse me. That should not have happened. More

by carinjensen Verified Customer Verified Customer

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I always get top notch service here and Niello continues the excellent tradition of service established by Turner Volvo before them. Prices are a little higher than some other places but I have never had to the excellent tradition of service established by Turner Volvo before them. Prices are a little higher than some other places but I have never had to have something fixed twice. They get it right the first time and that to me means safety when I'm driving. Awesome dealership! More

by PETER FINN Verified Customer Verified Customer

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Our experience at Niello Volvo was excellent as usual. Rick Fuentes is professional and helpful when it comes to keeping our Volvo in top shape. Rick Fuentes is professional and helpful when it comes to keeping our Volvo in top shape. More

by esransom Verified Customer Verified Customer

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I usually wait while my car is serviced and find the waiting lounge very comfortable. waiting lounge very comfortable. More

by big-dee Verified Customer Verified Customer

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I wouldn’t go anywhere else! I love Amy my service technician! She takes care of me and my needs, anticipates what is necessary and what can wait! Your waiting area is a delight I love Amy my service technician! She takes care of me and my needs, anticipates what is necessary and what can wait! Your waiting area is a delight for coffee and a sweet treat too! More

by lorimiles04 Verified Customer Verified Customer

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Rick, as always, does a great job and keeps me advised on what is up with my car. what is up with my car. More

by odell-hampton Verified Customer Verified Customer

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Great communication related to assessment of issues needing repairs and conscientiousness about time management. Very friendly and attentive. needing repairs and conscientiousness about time management. Very friendly and attentive. More

by FAITH.MATTERKRATZER Verified Customer Verified Customer

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Rick is attentive, professional and honest. As are all your technicians. The lounge is comfortable too As are all your technicians. The lounge is comfortable too More

by LSALCEDO49 Verified Customer Verified Customer

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This Volvo dealership is always helpful. Rick the service person has always been detailed in the service and what they were going to do. I appreciate him breaking everything down to me so I Rick the service person has always been detailed in the service and what they were going to do. I appreciate him breaking everything down to me so I can better understand what they needed and wanted to do in the service. More

by donnaebell Verified Customer Verified Customer

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Service department is great because they keep you informed about every little thing that is going on with the car and what is needed informed about every little thing that is going on with the car and what is needed More

by CMIGLAS237 Verified Customer Verified Customer

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