Rick Goulette | Page 37

Repeat Buyer Came in there with expectations of what I wanted and Rick far exceeded them! Eh not only got me a better vehicle than what I wanted but for a better p Came in there with expectations of what I wanted and Rick far exceeded them! Eh not only got me a better vehicle than what I wanted but for a better price. Very Knowledgeable and friendly. I keep going back to Bonneville for a reason and I will be back again. Bonneville is always my first call Love doing business with the whole company from Mr. B down ! More

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Great experience. This is the 4th vehicle that we have purchased at Bonneville and Sons. They have a wide selection of new and pre-owned vehicles. The sales staff is gr This is the 4th vehicle that we have purchased at Bonneville and Sons. They have a wide selection of new and pre-owned vehicles. The sales staff is great. We have work twice with Rick Goulette and have been completely satisfied both times. Would highly recommend. More

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Great experience buying our Ram 1500 Rich helped us find a vehicle that met all our requirements for our growing family. He was recommended by my father in law, who purchased a vehicle fr Rich helped us find a vehicle that met all our requirements for our growing family. He was recommended by my father in law, who purchased a vehicle from him recently. My wife and I live out of state, Rick set up all the paperwork we needed to get the truck registered in Vermont. I was in and out of the DMV within 20 minutes (a new personal record ). Buying a truck from Bonneville and Son and working with Rick was a pleasure. I would recommend them to anyone looking for a new vehicle. More

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Please help give to Rick's vacation fund :-) My bucket list needed some serious attention in 2017! Dream house (check), dream boyfriend soon to be husband (check, phew! finally a guy who has guts My bucket list needed some serious attention in 2017! Dream house (check), dream boyfriend soon to be husband (check, phew! finally a guy who has guts or is just plain crazy), dream car? (unchecked). Why? I don’t know, clearly I have issues but I digress…..I had an Acura TL that was awesome in Mass but not for NH where the dream house is. Dream large dogs are on order for Spring 2018 and the TL wasn’t going to cut it. What’s a girl to do? I had been eyeing the Jeep Grand Cherokee for 2 years. What was I waiting for? Still don’t know…So on 11/29/17, I decided to “just do it” as Nike says before I talk myself out of it. Bentley University taught me cars are a bad investment, but darn it I need bells and whistles including a heated steering wheel! So I called up Bonneville and spoke to the Sales Manager. Told him I’m buying a Grand Cherokee today and I need a great deal and the right model ASAP. Then I received a call from Rick. Being a 20-year sales veteran myself, I knew I had to let this guy know I’m not settling for anything but the best deal on a new SUV and the trade-in on my Acura. Tried to be as abrasive as possible. Rick didn’t waiver and we soon became “friends”. He got me the best deal for both vehicles and I drove home the same night. Dream car (check). Now, let’s talk about Rick’s issues. Why does this guy know EVERYTHING about most vehicles? What the heck is he doing staying with us late at night way past the dealership closing to show us additional features after we already signed all the required paperwork? Does he not realize we already bought the SUV and he can go home now? What kind of sales guy does this? We think Rick needs to maintain a work/life balance and is in desperate need of a trip to Kauai ASAP. Don’t wait on your bucket list, life’s too short! :-) Liz Doulbakian More

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LOVE MY JEEP! I had a great experience purchasing my Jeep Wrangler Unlimited from Rick Goulette at Bonneville and Son! I would highly recommend him and this dealers I had a great experience purchasing my Jeep Wrangler Unlimited from Rick Goulette at Bonneville and Son! I would highly recommend him and this dealership! More

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rick made my buying experience very easy. Rick made the whole experience very easy and quick.took the time to explain all the options of my new 08 grand Cherokee.very professional. Rick made the whole experience very easy and quick.took the time to explain all the options of my new 08 grand Cherokee.very professional. More

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Great experience Rick was very helpful. I love my new Jeep. Rick provided great customer service and he made the process very easy. Definitely recommend the dealer and Rick was very helpful. I love my new Jeep. Rick provided great customer service and he made the process very easy. Definitely recommend the dealer and Rick! More

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Great Experience Rick made purchasing my Jeep easy and quick. He was very attentive to my needs and I felt no pressure. I would definitely go back again and recommend Rick made purchasing my Jeep easy and quick. He was very attentive to my needs and I felt no pressure. I would definitely go back again and recommend Rick. More

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Love the vehicle, not so much the experience. This was our third vehicle purchase from Bonneville, plus another shopping visit a few years back by our son which didn't result in a purchase. In th This was our third vehicle purchase from Bonneville, plus another shopping visit a few years back by our son which didn't result in a purchase. In the past I've always been satisfied with the buying experience at Bonneville - Marcel Boudreau has always taken good care of us. When my son was shopping for his first car, Marcel took the time to show him what Bonneville had to offer in the type of vehicle he was looking for, and didn't push him to buy something he didn't want. I was disappointed that Marcel wasn't available for sales when we came in recently for a new Ram. We were turned over to Rick instead. While I expect Rick was trying his best, his personality put us off from the start. We all very much felt that his priority was to make a sale, not find the vehicle we wanted. After we explained we were looking for a new Ram 4x2 with an 8' bed, he started out by offering us a used Chevy, then a used Ram shortbed 4x4. After he realized we needed to order a new truck, he didn't seem fully informed on specs and packages for the 2018 models but pushed hard for a sale that night. We came back after doing some online research, and were able to settle on packages and prices and ordered the truck. We realized after we got home from placing the order that Rick had given us no records of the transaction - no receipts, no order form, no specs on what we'd ordered, and had even kept the printouts from the web that I'd brought in. When I called and asked for some documentation on the order, he claimed to not have access to that information but would get me a copy of the build order when it came from the factory. I received one phone call during the wait for the truck, stating that it would arrive in 2-3 more weeks. When the truck did arrive I was away on a trip, and I received many frantic calls, voicemails and texts from Rick demanding that I call back and make an appointment to get my truck. When I was able to come in for the truck I found that, although the truck had apparently arrived on a Thursday Rick didn't order the promised bedliner until the following Monday, and there would be a two week wait for it to come in. (Seems like that part should have been ordered when the dealership was notified that the truck was being shipped.) We made an appointment to pick up the truck, only to find that Rick had made several other appointments for the same time and we ended up spending hours on the process. Rick also really stressed that we had to write a positive review on this site; the following day we received multiple calls, texts and emails reminding us to write him a review. Overall, the truck is great, the price was reasonable but we did not enjoy the experience this time around. More

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good experience Rick listened and he was very helpful and answered all our questions in a professional way. The experience was much better than previous dealers wh Rick listened and he was very helpful and answered all our questions in a professional way. The experience was much better than previous dealers where the salesman had no answers without checking with the manage. More

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