Rick Goulette | Page 38

rick made my buying experience very easy. Rick made the whole experience very easy and quick.took the time to explain all the options of my new 08 grand Cherokee.very professional. Rick made the whole experience very easy and quick.took the time to explain all the options of my new 08 grand Cherokee.very professional. More

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Love the vehicle, not so much the experience. This was our third vehicle purchase from Bonneville, plus another shopping visit a few years back by our son which didn't result in a purchase. In th This was our third vehicle purchase from Bonneville, plus another shopping visit a few years back by our son which didn't result in a purchase. In the past I've always been satisfied with the buying experience at Bonneville - Marcel Boudreau has always taken good care of us. When my son was shopping for his first car, Marcel took the time to show him what Bonneville had to offer in the type of vehicle he was looking for, and didn't push him to buy something he didn't want. I was disappointed that Marcel wasn't available for sales when we came in recently for a new Ram. We were turned over to Rick instead. While I expect Rick was trying his best, his personality put us off from the start. We all very much felt that his priority was to make a sale, not find the vehicle we wanted. After we explained we were looking for a new Ram 4x2 with an 8' bed, he started out by offering us a used Chevy, then a used Ram shortbed 4x4. After he realized we needed to order a new truck, he didn't seem fully informed on specs and packages for the 2018 models but pushed hard for a sale that night. We came back after doing some online research, and were able to settle on packages and prices and ordered the truck. We realized after we got home from placing the order that Rick had given us no records of the transaction - no receipts, no order form, no specs on what we'd ordered, and had even kept the printouts from the web that I'd brought in. When I called and asked for some documentation on the order, he claimed to not have access to that information but would get me a copy of the build order when it came from the factory. I received one phone call during the wait for the truck, stating that it would arrive in 2-3 more weeks. When the truck did arrive I was away on a trip, and I received many frantic calls, voicemails and texts from Rick demanding that I call back and make an appointment to get my truck. When I was able to come in for the truck I found that, although the truck had apparently arrived on a Thursday Rick didn't order the promised bedliner until the following Monday, and there would be a two week wait for it to come in. (Seems like that part should have been ordered when the dealership was notified that the truck was being shipped.) We made an appointment to pick up the truck, only to find that Rick had made several other appointments for the same time and we ended up spending hours on the process. Rick also really stressed that we had to write a positive review on this site; the following day we received multiple calls, texts and emails reminding us to write him a review. Overall, the truck is great, the price was reasonable but we did not enjoy the experience this time around. More

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Great Experience Rick made purchasing my Jeep easy and quick. He was very attentive to my needs and I felt no pressure. I would definitely go back again and recommend Rick made purchasing my Jeep easy and quick. He was very attentive to my needs and I felt no pressure. I would definitely go back again and recommend Rick. More

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Great experience Rick was very helpful. I love my new Jeep. Rick provided great customer service and he made the process very easy. Definitely recommend the dealer and Rick was very helpful. I love my new Jeep. Rick provided great customer service and he made the process very easy. Definitely recommend the dealer and Rick! More

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good experience Rick listened and he was very helpful and answered all our questions in a professional way. The experience was much better than previous dealers wh Rick listened and he was very helpful and answered all our questions in a professional way. The experience was much better than previous dealers where the salesman had no answers without checking with the manage. More

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Very pleasant experience Rick was a great person to work with that made the purchasing process quick and painless. His car knowledge was second to none and worked with me to g Rick was a great person to work with that made the purchasing process quick and painless. His car knowledge was second to none and worked with me to get me into the Jeep Wrangler I wanted in my budget. I can see why he is so highly reviewed. I would recommend going to see him if you are in the market for a Chrysler, Dodge, Jeep or Ram. More

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Excellent Buying Experience! Rick Goulette came highly recommended from a close friend and I can see why. He is very professional and knows the cars inside and out. My experience Rick Goulette came highly recommended from a close friend and I can see why. He is very professional and knows the cars inside and out. My experience purchasing a new Grand Cherokee was great and I always felt like he was working in my best interest. In fact the whole staff at Bonneville was pleasant and went above expectations at making my new car purchase a fantastic experience! More

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Great Experience Working with Bonneville for my second truck was a great experience. Personal attention and no hard sell tactics. A very streamlined process with res Working with Bonneville for my second truck was a great experience. Personal attention and no hard sell tactics. A very streamlined process with respect and courtesy. Thank You Rick More

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2018 Jeep Cherokee Purchase This was my second time purchasing a vehicle form Bonneville and Son. I went back because of the excellent customer service I had the first time. The This was my second time purchasing a vehicle form Bonneville and Son. I went back because of the excellent customer service I had the first time. The second time was just as great, actually even better! The team is professional and honest and makes the car buying ordeal actually pleasant. I cannot say enough positive things about the experience and my sales person, Rick Goulette. He was honest and kept the appointment lighthearted, humorous and an all around great experience. Satisfied customer once again! Thanks Bonneville, Amy C. More

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Pleasant and professional Bonneville had exactly what I was looking for. My salesman Rick Goulette was pleasant and professional. He was very knowledgeable regarding their inve Bonneville had exactly what I was looking for. My salesman Rick Goulette was pleasant and professional. He was very knowledgeable regarding their inventory and the features I was looking for. Rick worked very hard to get the best vehicle price as well as my trade-in value. Rick understood that i was ready to purchase a new vehicle and I did not want to make several visits negotiating. I did a lot of research on my trade-in value, the price of the new vehicle and Bonneville provided excellent pricing. I’m very impressed with Rick’s professionalism and would highly recommend his expertise. Thank you Rick. Sincerely, Tom from Hooksett,NH. More

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