Rick Nichols

My experience with this dealership’s service department was extremely frustrating and disappointing. After picking up my truck from service, I discovered damage on the passenger door that was not visibl was extremely frustrating and disappointing. After picking up my truck from service, I discovered damage on the passenger door that was not visible in the dealership’s own pre-service inspection photos. When I brought the issue to management’s attention, I expected a professional investigation. Instead, I was met with excuses and dismissal. The service manager, Pete Mueller, told me the dealership’s photos were too low quality to prove anything. However, those same photos were taken by the dealership to document the condition of my vehicle before service. When I pointed out that the damage was not visible in the dealership’s before-service photos but was clearly visible in my timestamped photos taken after pickup, Pete dismissed it as a “difference of opinion.” What made the situation even worse was the contradictory explanations I received. First, Pete claimed the damage looked old and not fresh because there were no paint chips. Then he suggested that because I had possession of the truck for about an hour after pickup, I could have caused the damage myself. Those two explanations directly contradict each other. Either the damage is old, or it happened after pickup—it cannot reasonably be both. Rather than taking ownership of the issue or conducting a fair investigation, it felt like the goal was simply to come up with reasons to deny responsibility. At no point did I feel that my concerns were being taken seriously. This experience completely destroyed my confidence in this dealership. Between the damage to my vehicle, the refusal to take accountability, and the contradictory explanations I received from management, I cannot recommend doing business here. There are plenty of dealerships that value their customers and stand behind their work. Based on my experience, this is not one of them, and I would strongly recommend taking your business elsewhere. More

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Very disappointed with the service and warranty they offered. Spend a lot of money on a new truck AT4 new and pay for extra warranty protection for nothing. Taking the truck back for service many times offered. Spend a lot of money on a new truck AT4 new and pay for extra warranty protection for nothing. Taking the truck back for service many times and still paying for service and parts. It’s ridiculous after spending that much money on a poor engineering truck design. More

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I wanted to take a moment to thank the team for making my recent truck purchase such a positive experience. • Bruce (Sales): Extremely attentive without ever being pushy. He was very helpful in guiding me recent truck purchase such a positive experience. • Bruce (Sales): Extremely attentive without ever being pushy. He was very helpful in guiding me through the process and finalizing the deal. • Rick (Sales Manager): Took the time to work with me and helped find the right deal that truly fit my needs. • Jason (Finance): Quick and efficient, while still making sure I understood the options for add-ons like gap insurance and warranty coverage. Overall, the experience was smooth, professional, and enjoyable from start to finish. I’d rate it a 10/10 and will gladly recommend your dealership to others. Thanks again for the outstanding service! More

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