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Rick Shearin
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21 Reviews
21 Reviews
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21 Reviews of Rick Shearin
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April 15, 2024
***Maybe my 5th review ever in my 55 years of life. *** meaning it’s been my worst experience at a car dealer service department. I’ve owned new cars all my life so I have had many service department ex *** meaning it’s been my worst experience at a car dealer service department. I’ve owned new cars all my life so I have had many service department experiences. Back in early 2024 I dropped my car ev off for a software update, 3 days later I finally got my car back. I kept asking for a loaner but they said they didn’t have any loaners so I was left without a car the whole time. I Brought my car back for its final software update in April. This time I managed to get a loaner (full-size Chevy truck), knowing there was a high possibility of keeping the car for a while since my last experience. I called three days later and ended up finding out that after 3 days they had not even touched the car. By then it was Friday and I had to wait until Monday. Rick and I had a discussion about the uselessness of having an appt if they were not going to get to my car. He said since ev’s are rare and they only had one ev tech, appointments were only a drop off appointment and they would get to it when they could. Wouldn’t it be wise if he had specific appointments for electric vehicles vs adding me to a typical car appt, especially since an ev tech was not going to be open for at least 3 days later. I’m used to making an appt for that specific appt time and my car being worked on immediately to minimize the time an owner is kept without a car. While I was given a loaner (full size Chevy truck). The loaner cost me an approx $70 if not more compared to my ev charging cost. For a software update that the car needed. It wasn’t my fault and I ended up without my car for over 5 days and ended up paying for fuel for the full size truck loaner. This is unacceptable considering the software update is a four hour process. Rick didn’t bother to update me on the process, I had to literally call him for updates on the car. He has very poor communication skills and made the situation even worse by not communicating on my cars status. I’ve always looked up to Stingray Chevrolet BUT twice in the row it has failed in every aspect they could fail on. I would be more than happy to share more if needed. More
by MRioS911
March 22, 2024
The service department failed me miserably while my vehicle was being serviced. The customer service advisor informed me 2 hours before closing that my truck will need to stay overnight. I could not re vehicle was being serviced. The customer service advisor informed me 2 hours before closing that my truck will need to stay overnight. I could not receive a loaner car, he said I’m sorry but he couldn’t do anything for me. I was at the dealership from 11:45 til 6pm. I was at the dealership the previous day from 9:30 til 3:00pm. I would not recommend anyone work with stingray of plant city service department team. More
by Sherim2k4
Other Employees Tagged: Michael Allen
March 07, 2024
At least you has gm roadside that's what they side to me at service at service More
by loadr74
Other Employees Tagged: Raul Valle
January 23, 2024
We live 2 1/2 hours north of Stingray Chevrolet. This is the second Corvette we've purchased here. Always amazing service. We had a couple minor issues with out new 2019 GS and they were taken care This is the second Corvette we've purchased here. Always amazing service. We had a couple minor issues with out new 2019 GS and they were taken care of with no questions ask. We purchased a used 2021 Z51 Stingray with 5,400 miles a couple months ago. It had a couple minor issues with some interior pieces and a bad spot in the paint. I wasn't sure if they would do anything with it but they didn't even question it. They made an appointment, gave me a loaner car and fixed the issues in a very timely manner. I've purchased other new and used cars over the last 10 years in Gainesville area and have never received the kind of service I've received at Stingray Chevrolet. I'd rather drive a couple hour to receive great service. More
by Bumpngo
Other Employees Tagged: Neal Myer, Deb Gill, Paul Braun, Lisa Rice, Ramona Bianco , Larry Hansen
January 21, 2024
It's good to have a nearby dealer that is professional and gets things done and gets things done More
by DIEGOLEONV
Other Employees Tagged: Dorinda Phillips
January 17, 2024
Every interaction I have had with this dealership over the past 5 years has been frustrating and time consuming. This time the service advisor cost me about a month because he didn’t want to be helpful, r the past 5 years has been frustrating and time consuming. This time the service advisor cost me about a month because he didn’t want to be helpful, return phone calls, or help in anyway. He decided that the vehicle wasn’t under warranty due to a collision from half a year ago and refused to return my calls or help. I’ve since removed my vehicle from the property and it is being repaired under warranty by another Chevrolet dealer. The service manager was able to help in the end, but it should have never gone that far. More
by BJPUSF
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