Rick Stern | Page 8

Excellent customer experience=Dover Honda Our family has valued the quality of our many Hondas from Civics to Accords to Pilots to CRVs and our currently owned Ridgeline, S2000 and brand new P Our family has valued the quality of our many Hondas from Civics to Accords to Pilots to CRVs and our currently owned Ridgeline, S2000 and brand new Passport! They have seen our young family safely to school, college, and now families of their own. Dover Honda has kept us safely on the road all through the years. We value the customer interface at Dover Honda. Brandee, Rick, Paula and Sarah made the purchase of our new Passport Elite so easy. The staff could not have been more helpful in the purchasing process. We highly recommend Dover Honda for both Sales and Maintenance based on our very positive experiences over time. More

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Happy Honda Customer I have had great experiences with the Honda Service Department and have been toying with the idea of trading my older Honda Civic for a new one. Paul I have had great experiences with the Honda Service Department and have been toying with the idea of trading my older Honda Civic for a new one. Paula noticed me checking out cars in the showroom and asked if she could answer any questions or help in any way. The rest is history. She introduced me to Rick Stern, who in turn took me out for a test drive, answered lots of questions, and found me the exact car that I wanted to buy. It took a few days to track the car down and get it delivered, but every time I dealt with anyone from Dover Honda, they were polite and extremely helpful in the process. Paula checked in with me each time I was there as well to make sure the process was moving smoothly. I got lots of information from Rick Stern and felt very comfortable driving off the lot with my new vehicle after his tutelage in the workings of the car. Working with Ryan Gendron in the finance department was a good experience as well. I will be sure to return for all the servicing for this car and to purchase my next one at Dover Honda. It was a very pleasant experience. Thanks to all of you who worked with me on this purchase. More

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2019 CRV Another great deal for our third Lease with Dover Honda We enjoy the friendly attentive service provided for making the lease Thanks Rick for you t Another great deal for our third Lease with Dover Honda We enjoy the friendly attentive service provided for making the lease Thanks Rick for you time More

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Excellent service with no pressure John was awesome and really helped me buy my first new car. He let us take our time and was very kind and informative. Rick was also very helpful and John was awesome and really helped me buy my first new car. He let us take our time and was very kind and informative. Rick was also very helpful and gave great tips on the new passport. More

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Another Excellent experience! We just purchased our 5th car from Dover Honda! This is odyssey number 3, to go along with our second Civic Hybrid. We've only had excellent service We just purchased our 5th car from Dover Honda! This is odyssey number 3, to go along with our second Civic Hybrid. We've only had excellent service every time! More

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Great customer service I have had a great experience purchasing my Honda Clarity from Dover Honda. I had a few issues early on but they were handled quickly and properly. I have had a great experience purchasing my Honda Clarity from Dover Honda. I had a few issues early on but they were handled quickly and properly. More

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Awesome experience! Everyone was great! One of the best experiences we have ever had. Rick Stern went above and beyond our expectations! Even after the sale =) No games Everyone was great! One of the best experiences we have ever had. Rick Stern went above and beyond our expectations! Even after the sale =) No games like most dealerships. We will be back in 2 years. Keep up the great work everyone! More

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Excellent transfer of leased car and selection of 2019 CRV Rich Stearns was EXCELLENT in knowing our needs for a new CRV and respecting our decision and bringing forward seamlessly the color selection we requ Rich Stearns was EXCELLENT in knowing our needs for a new CRV and respecting our decision and bringing forward seamlessly the color selection we requested to perfection. His command of his paperwork and accommodating our budget was personal and professional and he respected our budget and worked successfully within that framework very well! . He was terrific in securing our paperwork, accommodating our new car mats and programming our iPhone to the new car. His customer service is a testament of EXCELLENCE that directs us to always do business with Dover Honda for many years. With gratitude to his service and mastery of his sales, we recognize his detailed precise transition of lease management and our own procurement of a continuum of seamless service and prime customer satisfaction! We sincerely, equally, appreciated Marsha’s outstanding defined management of paperwork and payment procedures that was excellent and accomplished with personal and professional efficiency. We greatly appreciated her defining what exact document was critical for our town clerk and she even labeled an envelope for us to ease our follow through of the exact documentation that followed the sale. Such teamwork was best made visible with Paula as Manager confirming personally our satisfaction and a successful new pride with our new Honda feeling informed and secure with our new Honda. Wuth gratitude to Dover Honda!! Ted & Mary Robbins We have returned year after year to Diver More

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4th Honda CRV! We are return customers times 4. We appreciate the professionalism and bottom line approach that Rick Stern gives us from the minute we walk in. Alway We are return customers times 4. We appreciate the professionalism and bottom line approach that Rick Stern gives us from the minute we walk in. Always a pleasure. If we have any questions after purchase, we feel welcome to call and ask. More

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Bought Certified Ridgeline Black Edition Pleasant to deal with, addressed and resolved issues and concerns during the purchase professionally, knowledgeable and patient when demonstrating fe Pleasant to deal with, addressed and resolved issues and concerns during the purchase professionally, knowledgeable and patient when demonstrating features during the test drives and post purchase. Plan to be there for a while they will take the time to walk you thru things until you are comfortable and they are a busy dealership. More

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