Rick Stern | Page 8

Great Service Rick I want to thank Rick Stern and the People of Dover Honda for helping my Son Matt get into his New Honda Civic and helping him get out of his current c I want to thank Rick Stern and the People of Dover Honda for helping my Son Matt get into his New Honda Civic and helping him get out of his current car that was unable to be fixed... Great Job Rick. Thanks Again Ron More

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Outstanding experience! Above and beyond customer service!! Great experience at Dover Honda. This is my 4th lease with them and I can’t imagine ever going anywhere else! Rick Stern is just incredible to work w Great experience at Dover Honda. This is my 4th lease with them and I can’t imagine ever going anywhere else! Rick Stern is just incredible to work with. More

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Confident, Attentive and Thorough My husband and I had not bought a vehicle for 28 years. We take very good care of our cars and they last for a very long time. A couple of years ago My husband and I had not bought a vehicle for 28 years. We take very good care of our cars and they last for a very long time. A couple of years ago we realized that sooner or later we were going to need a new vehicle and because of our advancement in age we recognized that new cars offered many safety features that would really help us to drive safer. We saved for more than two years and decided this was the time. We first went to see the Nissan's and our experience with the salesperson was not a very good one. We felt really pressured and we weren't shown the auto that had the features that we were looking for. We then went to Dover Honda and right away we felt very much at ease. Rick was very attentive to exactly what we were looking for and what our needs were. When we picked up the car he spent a great deal of time with us going over every feature. When there were multiple selections on a feature, he explained what each selection was and the pros and cons of each and then set the feature we desired. This is the very first time we have really felt truly at ease and comfortable when buying an automobile which for us (and most people) is a really big investment. We also met with someone from finance (I think it was Sarah). She was very thorough in explaining the "Carefree Car Protection" with no pressure and allowing us time to think it over. We did decide to take it, but just knowing we had the option with no pressure was greatly appreciated. More

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Comfortable, professional, accomodating It had been many years since I'd bought a new car. I went in anxious but knowing what model I wanted except for color. My salesman was patient as I It had been many years since I'd bought a new car. I went in anxious but knowing what model I wanted except for color. My salesman was patient as I see sawed between the top 2 contenders. After I settled on blue things moved seamlessly from test drive thru trade in and finance. Each person I dealt with was pleasant, professional and efficient. And following a crash course in operating my new cars many "bells and whistles" I was driving home in my new CRV. I highly recommend Dover Honda. More

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Excellent customer experience=Dover Honda Our family has valued the quality of our many Hondas from Civics to Accords to Pilots to CRVs and our currently owned Ridgeline, S2000 and brand new P Our family has valued the quality of our many Hondas from Civics to Accords to Pilots to CRVs and our currently owned Ridgeline, S2000 and brand new Passport! They have seen our young family safely to school, college, and now families of their own. Dover Honda has kept us safely on the road all through the years. We value the customer interface at Dover Honda. Brandee, Rick, Paula and Sarah made the purchase of our new Passport Elite so easy. The staff could not have been more helpful in the purchasing process. We highly recommend Dover Honda for both Sales and Maintenance based on our very positive experiences over time. More

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Happy Honda Customer I have had great experiences with the Honda Service Department and have been toying with the idea of trading my older Honda Civic for a new one. Paul I have had great experiences with the Honda Service Department and have been toying with the idea of trading my older Honda Civic for a new one. Paula noticed me checking out cars in the showroom and asked if she could answer any questions or help in any way. The rest is history. She introduced me to Rick Stern, who in turn took me out for a test drive, answered lots of questions, and found me the exact car that I wanted to buy. It took a few days to track the car down and get it delivered, but every time I dealt with anyone from Dover Honda, they were polite and extremely helpful in the process. Paula checked in with me each time I was there as well to make sure the process was moving smoothly. I got lots of information from Rick Stern and felt very comfortable driving off the lot with my new vehicle after his tutelage in the workings of the car. Working with Ryan Gendron in the finance department was a good experience as well. I will be sure to return for all the servicing for this car and to purchase my next one at Dover Honda. It was a very pleasant experience. Thanks to all of you who worked with me on this purchase. More

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2019 CRV Another great deal for our third Lease with Dover Honda We enjoy the friendly attentive service provided for making the lease Thanks Rick for you t Another great deal for our third Lease with Dover Honda We enjoy the friendly attentive service provided for making the lease Thanks Rick for you time More

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Excellent service with no pressure John was awesome and really helped me buy my first new car. He let us take our time and was very kind and informative. Rick was also very helpful and John was awesome and really helped me buy my first new car. He let us take our time and was very kind and informative. Rick was also very helpful and gave great tips on the new passport. More

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Another Excellent experience! We just purchased our 5th car from Dover Honda! This is odyssey number 3, to go along with our second Civic Hybrid. We've only had excellent service We just purchased our 5th car from Dover Honda! This is odyssey number 3, to go along with our second Civic Hybrid. We've only had excellent service every time! More

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Great customer service I have had a great experience purchasing my Honda Clarity from Dover Honda. I had a few issues early on but they were handled quickly and properly. I have had a great experience purchasing my Honda Clarity from Dover Honda. I had a few issues early on but they were handled quickly and properly. More

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