Rick Stern | Page 9

Awesome experience! Everyone was great! One of the best experiences we have ever had. Rick Stern went above and beyond our expectations! Even after the sale =) No games Everyone was great! One of the best experiences we have ever had. Rick Stern went above and beyond our expectations! Even after the sale =) No games like most dealerships. We will be back in 2 years. Keep up the great work everyone! More

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Excellent transfer of leased car and selection of 2019 CRV Rich Stearns was EXCELLENT in knowing our needs for a new CRV and respecting our decision and bringing forward seamlessly the color selection we requ Rich Stearns was EXCELLENT in knowing our needs for a new CRV and respecting our decision and bringing forward seamlessly the color selection we requested to perfection. His command of his paperwork and accommodating our budget was personal and professional and he respected our budget and worked successfully within that framework very well! . He was terrific in securing our paperwork, accommodating our new car mats and programming our iPhone to the new car. His customer service is a testament of EXCELLENCE that directs us to always do business with Dover Honda for many years. With gratitude to his service and mastery of his sales, we recognize his detailed precise transition of lease management and our own procurement of a continuum of seamless service and prime customer satisfaction! We sincerely, equally, appreciated Marsha’s outstanding defined management of paperwork and payment procedures that was excellent and accomplished with personal and professional efficiency. We greatly appreciated her defining what exact document was critical for our town clerk and she even labeled an envelope for us to ease our follow through of the exact documentation that followed the sale. Such teamwork was best made visible with Paula as Manager confirming personally our satisfaction and a successful new pride with our new Honda feeling informed and secure with our new Honda. Wuth gratitude to Dover Honda!! Ted & Mary Robbins We have returned year after year to Diver More

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4th Honda CRV! We are return customers times 4. We appreciate the professionalism and bottom line approach that Rick Stern gives us from the minute we walk in. Alway We are return customers times 4. We appreciate the professionalism and bottom line approach that Rick Stern gives us from the minute we walk in. Always a pleasure. If we have any questions after purchase, we feel welcome to call and ask. More

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Bought Certified Ridgeline Black Edition Pleasant to deal with, addressed and resolved issues and concerns during the purchase professionally, knowledgeable and patient when demonstrating fe Pleasant to deal with, addressed and resolved issues and concerns during the purchase professionally, knowledgeable and patient when demonstrating features during the test drives and post purchase. Plan to be there for a while they will take the time to walk you thru things until you are comfortable and they are a busy dealership. More

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Easy Peezee Dover Honda provided prompt and fair pricing that was right in line with my online research. I didn't feel like I had to keep my guard up during this Dover Honda provided prompt and fair pricing that was right in line with my online research. I didn't feel like I had to keep my guard up during this experience to avoid the all to common car buying games. From walking in the door and being met by Paula and the wonderful Charlie to the salesman Rick, I felt at ease and under no pressure. I feel my trade in value was fair and that sealed the deal for me. I absolutely love my truck and will definitely steer anyone I meet looking for a Honda their way. More

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Great customer service and efficient Paula (and Rick Stern) were great to work with. They helped me out on a trade and gave me a good and fair deal on a new car. I was crunched for time o Paula (and Rick Stern) were great to work with. They helped me out on a trade and gave me a good and fair deal on a new car. I was crunched for time on the transaction and pick up and they did a nice job of accommodating my schedule. Throughout the process, Paula listened well and I felt taken care of. I also appreciate Dover Honda's no pressure environment and approach. More

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Car purchasing made a breeze. This was a very easy relaxed experience. Rick was extremely nice, and came in on his day off for the delivery. I was running late, unfortunately, bu This was a very easy relaxed experience. Rick was extremely nice, and came in on his day off for the delivery. I was running late, unfortunately, but he was very patient and did not make me feel like I was inconveniencing him. He was also a good tutor for my car and all of the new bells and whistles that came with it. I've always liked this dealership and have brought my car into the shop even when I didn't own a Honda! My experience in the sales arena has been equally pleasant. Everyone is super nice. My only negative review is that Charlie, Paula's frenchie was not on the show room floor for the purchase or the delivery. ;) I know she is a part timer, but Charlie is good for morale for both customers and employees alike! I will buy again and recommend to other people. Thanks to everyone for making it so painless. Sincerely, Amanda Northrop More

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Pleasurable experience I purchased a new Honda Civic. Everyone I dealt with was excellent. Rick was my salesperson and was very knowledgeable. He spent a good amount of time I purchased a new Honda Civic. Everyone I dealt with was excellent. Rick was my salesperson and was very knowledgeable. He spent a good amount of time going through all the features of the car. If I were to buy another car, I wouldn’t hesitate to come back to Dover Honda. Thanks for a pleasurable experience. More

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Great experience All personnel were knowledgable, friendly and helpful. Rick Stern was great. Ric Rynerson was also helpful. The Ridgeline lives up to all my expectati All personnel were knowledgable, friendly and helpful. Rick Stern was great. Ric Rynerson was also helpful. The Ridgeline lives up to all my expectations would highly recommend Dover Honda More

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Courteous and Low pressure The team at Dover Honda allowed us to look into buying our new vehicle over the course of a month. Periodically, they checked-in and were courteous. The team at Dover Honda allowed us to look into buying our new vehicle over the course of a month. Periodically, they checked-in and were courteous. We ended up purchasing our new Pilot with them. Thanks! More

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