Ricky Perez | Page 13

We started the process with emails back and forth. Follow up with a couple phone calls. And eventually into the dealership to speak with Michael. Nothing but professionalism from the start to the end test dr up with a couple phone calls. And eventually into the dealership to speak with Michael. Nothing but professionalism from the start to the end test drove new and used wound up purchasing a brand new vehicle. Thank you More

by RAYMONDREDSIS11 Verified Customer Verified Customer

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Great Customer service, everything went smooth. Steve had the car ready for me to test drive when I arrived. I test drove the car, did my paperwork and paid and was out in no time. the car ready for me to test drive when I arrived. I test drove the car, did my paperwork and paid and was out in no time. More

by Charles Lumpkin Verified Customer Verified Customer

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Horrible communication, did not follow through what was said. It was rush to purchase then service went down hill. I was told one thing and then something else happened on several occasions. said. It was rush to purchase then service went down hill. I was told one thing and then something else happened on several occasions. More

by Oglesby.brandon Verified Customer Verified Customer

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The initial car purchase was great. After that a terrible experience. Everyone from my salesperson to the store manager never responded about my broken key. experience. Everyone from my salesperson to the store manager never responded about my broken key. More

by AAVMILLER Verified Customer Verified Customer

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Before contacting Bob Rohrman schaumburg kia I had visited several other dealerships. Most dealerships gave me the impression that they didn't need the business. Communication with these other dealer visited several other dealerships. Most dealerships gave me the impression that they didn't need the business. Communication with these other dealerships took days back and forth. Bob Rohrman schaumburg kia gave me the impression that I was a valued customer and maintained a great channel of communication. More

by TURBODAN2002 Verified Customer Verified Customer

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This dealership was fantastic . Great customer service great selection of cars and great prices . Kamari’s Jones was an excellent salesmen . Super friendly and helpful . great selection of cars and great prices . Kamari’s Jones was an excellent salesmen . Super friendly and helpful . More

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Everything was very quick and the process was pretty easy. Jason was very friendly and helpful. I am very happy with my tinted windows. -Teresana easy. Jason was very friendly and helpful. I am very happy with my tinted windows. -Teresana More

by TERESANA623 Verified Customer Verified Customer

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The people at this dealership was very helpful with me getting a new car and really worked with me to get what I wanted. I really recommend getting a new car and really worked with me to get what I wanted. I really recommend More

by DESTINI Verified Customer Verified Customer

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Where should I start ,well I had a car with negative equity and filled out the credit application,got a call from the salesman that they got an approval on getting a Kia stinger .I didn’t want to put mo equity and filled out the credit application,got a call from the salesman that they got an approval on getting a Kia stinger .I didn’t want to put money down but had too cause that’s the only way I can get the car so fine.I got to the dealer salesman was like we are good to go this is your payment and and loan details and I asked is it for sure cause alot of dealers say that to get you into the building and then you sit for hours and then the deal doesn’t go thru,he said no it’s 100 % good .So we go into finance office sign a bunch of papers and I asked the finance guy ,so you guys got an approval he said yes do this guy should know what he is talking about.He shook my hand took the car home and I was so happy.On the way home on the highway the car was making a humming noise didn’t sound good .Called the salesman told me to bring it in.So I left it there for a day and a half they said the brakes need to be resurfaced and I told the service guy it’s a brand new car how could this happen he said from sittings ,so whatever as long as the noise is gone.I told the manager I wanted a new car for instead of this one cause if it’s already having problems one day after a buy it who knows what can happen later.He said he can’t give me another car I signed a contract I can’t give it back and get my old car ,they will fix what’s wrong with the stinger.Fine I did sign the contract hopefully no other issues come up.Today I message the service guy and ask what’s wrong with the car he said they had to resurface the rotors and it won’t be ready till tomorrow.Then I message the manager and he says in order for me to keep the stinger they want more money down or add a co signer .He said they got a partial approval which I never have heard of.They said I can pick up my old car unless I do one of the 2 options.So they can get out of a contract but I can’t.Not only did I get lied to about on a approval once but twice and the first time I wanted to take it back they said I couldn’t and now that they really didn’t have an approval they got out of the contract ,I was lied too and wasted my time .You are either approved or not never heard a partial approval and why would they let me take a car home if I wasn’t approved and 2nd of all the car I bought already had issues on the way home.These guys are liars and unprofessional they tell you what’s you want to hear.They waste your time and will never recommend anyone to this dealership!!If there was a way of rating them no stars I would!! More

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James did a great job of assisting me with the purchase of my 2015 Taurus SHO. Everyone at the dealership was courteous and helpful, and the car exceeds my expectations. of my 2015 Taurus SHO. Everyone at the dealership was courteous and helpful, and the car exceeds my expectations. More

by SHO Verified Customer Verified Customer

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