Ridge Hancock | Page 13

Ridge was very pleasant and professional. Waiting time for oil change was right the time he told me. Waiting time for oil change was right the time he told me. More

by shar550059 Verified Customer Verified Customer

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Klaben Jeep in Kent- here’s my latest experience there-start to finish. Call my service guy there, Ridge Hancock- he’s says drop it off anytime and the service techs will take a look. Calls me 2 day there-start to finish. Call my service guy there, Ridge Hancock- he’s says drop it off anytime and the service techs will take a look. Calls me 2 days later- we had 4 issues with the car, and informs me. I give Ridge the go ahead. He now works relentlessly with my 3rd party warranty company to get as much covered as possible, works gets done in about 10 days, and it was a lot of work! While my car was being worked on Klaben Jeep gave me a rental and it was very nice and new. They called and I went and picked my Jeep up- the end. Personal thoughts- I actually feel like they care about customer service, and that’s everybody I had contact with at the dealership. Not sure why and how all the workers seem so content there and willing to help, I appreciate though. Service department- amazing how the got the work done that quickly for me. I know they are extremely busy yet squeezed me in and did a top notch job. Ridge Hancock- a true professional and an asset to any company that’s fortunate enough to have him. Thanks Klaben Jeep in Kent. More

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Excellent customer service from start to finish! My car was finished being serviced ahead of schedule! Thank you! My car was finished being serviced ahead of schedule! Thank you! More

by fitchickkeegan Verified Customer Verified Customer

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The service was very good and timely. Everything was done as stated by service manager. Everything was done as stated by service manager. More

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The people at the service center explained the work to be done and the amount of time it would take very accurately. Ridge Hancock did a very good job explaining everything when the job was done. He answered done and the amount of time it would take very accurately. Ridge Hancock did a very good job explaining everything when the job was done. He answered all our questions. More

by jd510 Verified Customer Verified Customer

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I was running late and called to verify status. Spoke to Ridge Hancock and he assured me that my service appointment was still on the schedule and that wouldn’t be a problem. My vehicle was finis Spoke to Ridge Hancock and he assured me that my service appointment was still on the schedule and that wouldn’t be a problem. My vehicle was finished and cleaned in a timely manner with no problem whatsoever. Well worth the extra drive. More

by aigaleo31 Verified Customer Verified Customer

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He was nice kind person and be helpful nice to work with will return for business will return for business More

by rachelles44 Verified Customer Verified Customer

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My car buying experience at this store far exceeded my expectations! This store is beautiful, clean and well lit which made it comfortable. I was not in the market to buy a Jeep but settled in on a 2025 J expectations! This store is beautiful, clean and well lit which made it comfortable. I was not in the market to buy a Jeep but settled in on a 2025 Jeep Wagoneer S Launch Edition EV. I absolutely love this vehicle! It's Jeep's equivalent to a Model Y but with less plasticky materials on the dash, luxurious leather interior, and a refined suspension. It's very quiet and quick too! Tim Beane and Steve (managers) took great care of me and made sure I got what I wanted. Once I settled on a vehicle the finance experience was a breeze working with Joby. In my years of leasing/buying vehicles this was the fastest purchase. I would highly recommend this Klaben store if you're in the market for a new/used vehicle. You will not be disappointed. More

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I took my truck into Klaben for the 45K mileage maintenance. Ridge was awesome to work with. Explained everything in detail and kept me informed throughout the entire process. maintenance. Ridge was awesome to work with. Explained everything in detail and kept me informed throughout the entire process. More

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Ridge communicated very well. He responded well and advised of what steps were taken. Even when there was a minor mix up with paperwork at the shop, Ridge admitted and apologize He responded well and advised of what steps were taken. Even when there was a minor mix up with paperwork at the shop, Ridge admitted and apologized, didn’t try to cover it up..just came up with a plan and fixed it. More

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