Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram

Ridge Hancock | Page 9

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
149 Reviews
4.9

149 Reviews

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149 Reviews of Ridge Hancock

November 13, 2025

Dealership Rating
Employee Rating

Klaben is very customer-oriented. Upfront and fair when it comes to pricing out a new vehicle. Highly recommend them! More

by Blue JGC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Timothy Beane, Jeff Ashley , Joby Bacher, Christopher Hamilton

November 10, 2025

Dealership Rating
Employee Rating

We brought in our Jeep for warranty work as we read a lot of great things about the Klaben dealerships. They made the process as easy as possible and were very fast and efficient with getting the work done. More

by msobinovsky88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Artie Gissinger, Derek Tenney

November 07, 2025

Dealership Rating
Employee Rating

EXCELLENT SERVICE. RIDGE HANCOCK WAS SO HELPFUL AND FRIENDLY. We always purchase our vehicles at Klaben. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 03, 2025

Dealership Rating
Employee Rating

Ridge was a joy to work with. After previous frustration that I have experience, Ridge listened and solved my problems. More

by NANCYMANSOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 03, 2025

Dealership Rating
Employee Rating

Ridge is an exception when it comes to customer service. He does whatever it takes to assist the customer in saving them money. That has been my experience with Ridge. Very prompt and professional and most More

by gary chack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 01, 2025

Dealership Rating
Employee Rating

Klaben has gone above and beyond for me in regard to customer service. Always a great experience. More

by allison0510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

October 29, 2025

Dealership Rating
Employee Rating

Cell people were very knowledgeable and very respectable. Would recommend anybody a ask for Ken. More

by mudd_poppa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Stephens, Ken Harris , Joby Bacher, Brian Franklin, Christopher Hamilton

October 26, 2025

Dealership Rating
Employee Rating

Service was good. Took less time than expected. Nice waiting area. I will come back. More

by Rich K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

Oct 27, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review of the Klaben organization. Here at Klaben, customer feedback is one of our most valued resources. It gives us clear insight into how we are doing when it comes to meeting the expectations of our customers. The 4-Star rating you gave, while positive, indicates that there was still room for us to have served you better. It is on that point that I welcome the opportunity to speak with you, just so that I can gain further insight into your experience. By doing so, I am then able to share that insight with our entire team, as we collectively work to improve in the areas that fell short of leaving you completely satisfied. We know we will never be perfect, but we strive for perfection just the same. I will end by thanking you again for your feedback while hoping to hear from you soon. Jeff Bryant 330-673-3139 ext 409

October 23, 2025

Dealership Rating
Employee Rating

Have been with them for over 20years and have always had positive results.both insales and service More

by starcraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , Qa

October 18, 2025

Dealership Rating
Employee Rating

I had a great service visit. Ridge was great he was very professional, helpful and communicated with me well. I was very satisfied from the start to finish of my service. Thank y More

by P.Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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