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Riley Flenniken

Overview Reviews (49) Inventory (216)

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Riley Flenniken

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Riley Flenniken | Page 4

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

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4.6

49 Reviews

Overview Reviews (49) Inventory (216)

4.6

49 Reviews

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49 Reviews of Riley Flenniken

December 22, 2023

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Employee Rating

Professional and friendly. They were efficient and I liked the waiting area which is big, wide and open. They were efficient and I liked the waiting area which is big, wide and open. More

by RogerM

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Dec 26, 2023 -

Burnsville Toyota responded

I appreciate your marvelous feedback, Roger. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 19, 2023

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I was hoping that they would give me a vehicle report. Never received any feedback. Never received any feedback. More

by LAWRENCE823

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Helpful 0

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Dec 20, 2023 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, Lawrence. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 14, 2023

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As always the service was terrific. A mere ture rotation and no charge (since I got my tires there.) A mere ture rotation and no charge (since I got my tires there.) More

by dwaldhauer

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Dec 15, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 14, 2023

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Riley was very courteous, knowledgeable and very nice to work with. Service to my vehicle was exceptional and speedy! Clean waiting area. work with. Service to my vehicle was exceptional and speedy! Clean waiting area. More

by NANCYAK53

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 15, 2023 -

Burnsville Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 09, 2023

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Always a good experience. Quality service that I expect & receive. They take good care of my Tacoma. Quality service that I expect & receive. They take good care of my Tacoma. More

by MUDDINMAMA

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak , xx Knutson

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December 07, 2023

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Paid for a tire rotation only to find out they didn’t actually do the job. Had to escalate to get a refund, they offered nothing for the inconvenience. Makes you wonder what else they missed, won’t be go actually do the job. Had to escalate to get a refund, they offered nothing for the inconvenience. Makes you wonder what else they missed, won’t be going back! More

by MARLINSABOURIN

Verified Customer

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Recommend Dealer

Helpful 0

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Dec 08, 2023 -

Burnsville Toyota responded

I appreciate you taking the time to share your experience with our service department. Here at Burnsville Toyota, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 04, 2023

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Riley was Very personable and efficient. The process went very smooth. I was only there a short while which was great!! The process went very smooth. I was only there a short while which was great!! More

by CDW0271

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 06, 2023 -

Burnsville Toyota responded

I am pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 03, 2023

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Nice experience! This time it was a pleasant experience! The time before was not so good. The people were vey professional this time! This time it was a pleasant experience! The time before was not so good. The people were vey professional this time! More

by dana.l.elliott

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 05, 2023 -

Burnsville Toyota responded

Dana, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Burnsville Toyota! If there is anything else we can do for you or if you would like to discuss your past experience, please feel free to give us a call. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 02, 2023

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Employee Rating

Easy to make an appointment. Oil change cost is very high. People who work there are very friendly. Oil change cost is very high. People who work there are very friendly. More

by KLOCKE716

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 05, 2023 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 19, 2023

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Employee Rating

Burnsville Toyota always makes sure that our vehicles are running in top notch condition. This is much appreciated. running in top notch condition. This is much appreciated. More

by Derbes0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 21, 2023 -

Burnsville Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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