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Riley Flenniken
Riley Flenniken at Burnsville Toyota
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Riley Flenniken | Page 3

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

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4.6
50 Reviews
4.6

50 Reviews

Write a Review

50 Reviews of Riley Flenniken

February 04, 2024

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Employee Rating

I don’t have much to say but I am always satisfied and keep up the good gob thanks More

by zerufanta1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

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Feb 06, 2024

Burnsville Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

February 03, 2024

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My experience at this dealership was far superior than any other dealership I visited. All staff were very knowledgeable and made the process of buying a vehicle enjoyable! I test drove a RAV4 and loved i More

by ww13073
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Harmon, Jeff Coleman

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Feb 06, 2024

Burnsville Toyota responded

I appreciate your input! I am glad to hear that you are consistently impressed with the service we offer here and our team. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 30, 2024

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Always quick and great service, customer service is always great, service always explained to me at every visit More

by DENIRIKKHI
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben is one of your best

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Feb 01, 2024

Burnsville Toyota responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 27, 2024

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It was a great visit no issues and everyone was great to work with. Thanks More

by Juliejj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Stibal

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Jan 30, 2024

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Julie! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 20, 2024

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He is a wonderful knowledgeable and kind person and makes customers understand their problem way in advance More

by gidmogire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2024

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 15, 2024

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Employee Rating

Good service and very helpful. The people were patient with questions and had very good explanations. Communication was fast. More

by HAPPYXC2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

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January 13, 2024

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Work was completed an hour before we were notified. 2 hour job took 4 hours. More

by MSHAFER5
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2024

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 08, 2024

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Except costs for the services and excellent services for all the services provided and good service. More

by MITCHSINOU
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2024

Burnsville Toyota responded

Hello Mitch! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 04, 2024

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Love the truck and dealership. Needed a better time estimate for the service. I was told about an hour and it was at least two hours. More

by tomandcarole1992
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2024

Burnsville Toyota responded

Thanks for your review, Tom and Carole. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 01, 2024

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Employee Rating

Great customer service, Riley let me know when my car was ready and that everything looke =d good! More

by DWURDEMAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2024

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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