Rob Carlson | Page 71

Service ans state inspection Rob Carlson is super and an excellent representative of your company.Looking forward to the next service call, Thank you very much to all involved. Rob Carlson is super and an excellent representative of your company.Looking forward to the next service call, Thank you very much to all involved. More

by Mario Verified Customer Verified Customer

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EXCELLENT COMMUNICATION AND SERVICE - Susan Rob Carlson was amazing from start to finish. My not so brilliant driver put gasoline into a diesel engine (major no no) caused significant damage. I Rob Carlson was amazing from start to finish. My not so brilliant driver put gasoline into a diesel engine (major no no) caused significant damage. I had the vehicle towed to RallyE Motors and Rob was kind enough to follow up and help us through the insurance process. The damage was promptly assessed and a estimate was provided. He helped to make sure that the insurance claim was processed quickly and without headaches. The work done by the service department was top notch and our vehicle was ready ahead of time. RallyE + Rob were kind enough to accommodate us and let us pick it up later than expected due to the snow storm that hit NYC. To anyone with a Mercedes, RallyE Motors is the place to go and Rob Carlson is the person to ask for. Amazing service and impeccable work. Can't ask for anything better. P.S. Rob really cares about his clients. He even sent a follow up email a week or so later to make sure everything was working ok. This is the kind of customer service that earns a business lifelong customers. More

by SUSAN.WU Verified Customer Verified Customer

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Great experience Great service Rob is wonderful Always use this dealer to service car Give a loaner if u book in advance Aways on time Highly recommend them Great service Rob is wonderful Always use this dealer to service car Give a loaner if u book in advance Aways on time Highly recommend them More

by GOLDFINGA4 Verified Customer Verified Customer

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service call had annual service call and inspection. It was a pleasure to work with Rob. Made the entire experience very easy. I was in and out in 10 minutes. Inc had annual service call and inspection. It was a pleasure to work with Rob. Made the entire experience very easy. I was in and out in 10 minutes. Including the paperwork for the loaner. Rob is a complete professional. More

by HJA95_2000 Verified Customer Verified Customer

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Praise for service and rob Carlson. Rob Carlson is the most courteous and efficient person I have ever worked with at Rallye. He gets the car fixed properly the first time, never makes Rob Carlson is the most courteous and efficient person I have ever worked with at Rallye. He gets the car fixed properly the first time, never makes you wait getting in and always makes sure the loaner car is always ready. More

by MMANDELCPA Verified Customer Verified Customer

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Recall Notice Timely appointment schedule. Loaner car was included. Recall service and inspection was performed. Additionally, a minor transmission leak was resol Timely appointment schedule. Loaner car was included. Recall service and inspection was performed. Additionally, a minor transmission leak was resolved. Pickup up and drop-off times were both within 30 minute. Great service experience! More

by tone2 Verified Customer Verified Customer

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Robert Carlson I had a flat tire one evening and drove to the dealership very early to following morning to get it fixed. I was given a loaner car, without any issue I had a flat tire one evening and drove to the dealership very early to following morning to get it fixed. I was given a loaner car, without any issues, and was on my way to work quickly. Robert is very pleasant to work with and kept me abreast of the progress of my car. Excellent job! More

by MLDELAY Verified Customer Verified Customer

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Check up They are amazing! The people are courteous and honest. Everything that was discussed was completed. They are reliable and answered all of my question They are amazing! The people are courteous and honest. Everything that was discussed was completed. They are reliable and answered all of my questions. I did not have to wait very long. More

by BONNZIE313 Verified Customer Verified Customer

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Excellent I would like to commend Mr. Robert Carlson (my Service Advisor) for his exemplary work. He goes far and beyond his scope of duty to help resolving co I would like to commend Mr. Robert Carlson (my Service Advisor) for his exemplary work. He goes far and beyond his scope of duty to help resolving complex situations. He is very intelligent and he always makes the customer feel calm and comfortable. He is really excellent and provides an outstanding quality of service. More

by CEKOSMAS1 Verified Customer Verified Customer

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fix sunroof malfunction Always a pleasure dealing with Rob Carlson. He's extremely professional, courteous and responsive. the issue was resolved quickly with no interruption Always a pleasure dealing with Rob Carlson. He's extremely professional, courteous and responsive. the issue was resolved quickly with no interruption in my daily routine. Much appreciated More

by CAPPA4 Verified Customer Verified Customer

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