Rob Creel

I was going to buy from this dealership about a month ago. I decided to wait until after the holidays. When I say I have asked these people to stop calling me, it's a understatement. BUT what really got ago. I decided to wait until after the holidays. When I say I have asked these people to stop calling me, it's a understatement. BUT what really got me mad is when I started getting calls and text at 11:15PM!! Who in their right mind would text someone about buying a car that late at night!!? These people must be desperate and trying to make a deal when the customer is sleeping! I will NEVER do any type of business with a company like that. I have been in retail and sales management for over 40 years, and I would never think of doing something like that. I wish I could give zero stars! More

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It has been a long time since we have walked into a dealership to buy a car. Samantha , Mike and Robbie made this experience so easy and painless. Great communication very professional and the deal wa dealership to buy a car. Samantha , Mike and Robbie made this experience so easy and painless. Great communication very professional and the deal was the fastest I have ever experienced for a dealership. I would recommend this dealership to anyone wanting to purchase a car. Walk in the door and ask for Samantha , She will take care of you! Only disappointment was the used car only came with 1 key FOB but was told it had 2 when it was traded but the 2nd wouldn't allow car to start so they destroyed it. I asked for a replacement but they have not gotten me one and kinda been ignored on my ask for one. More

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I am very satisfied for the excellent service I received during the purchase of my new car. Your knowledge and dedication made the process smooth and pleasant. You took time to understand my preferences, an during the purchase of my new car. Your knowledge and dedication made the process smooth and pleasant. You took time to understand my preferences, and provided recommendations that helped me make an informed decision. I particularly appreciated your patience and willingness to answer all my questions. More

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Buchanan Subaru in Pocomoke City, MD is a wonderful small dealership with everything you could ask for! I had visited a couple Subaru dealership and feel that I chose the best one! I was pleased with my wh dealership with everything you could ask for! I had visited a couple Subaru dealership and feel that I chose the best one! I was pleased with my whole experience while purchasing a new vehicle from this dealership. Everyone was kind and friendly and I appreciated the help I received during the purchasing process. I would recommend Buchanan Subaru to anyone! More

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Always there for their clients. Willing to work out whatever you need and go above and beyond to get the job done! Rob Creel is nice, professional, knows his job, gets it done and i Willing to work out whatever you need and go above and beyond to get the job done! Rob Creel is nice, professional, knows his job, gets it done and is fun to work with. Mike in Finance is the best. He bends over backwards to make that deal just right. My last lease I had a nightmare with the Delaware DMV because of recent changes in the DMV's requirements. Mike and Ashley really went to the mat for me to get exactly what the DMV wanted. I really have to thank Ashley as she didn't stop until she got to the right person to get the right stuff. Been a client for 16 years and will never buy anything but Subaru and from no other dealership than Buchanan! More

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Very efficient, knowledgeable and friendly. Told them exactly what I wanted when I saw it. Drew up the paperwork and I was out of there, a happy camper. Told them exactly what I wanted when I saw it. Drew up the paperwork and I was out of there, a happy camper. More

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Great service and staff! !!! Rob Creel is our favorite salesman and we will continue to work with him for many years! !!! Rob Creel is our favorite salesman and we will continue to work with him for many years! More

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Buchanan Subaru in Pocomoke City, MD is nothing less than outstanding. The sales staff as well as the service staff work with the customer to give best prices on sales/leases and the service department sched outstanding. The sales staff as well as the service staff work with the customer to give best prices on sales/leases and the service department schedules appointments for service, which accommodates the customer. I have to describe all members of Buchanan Pocomoke as courteous, professional and straight forward. A family business atmosphere. My wife and I have leased five Subaru's from Buchanan, and each has been a great experience. More

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Fantastic! ! Professional and caring. He really wants to help you get the best deal for you. I have brought two cars and will always do my business with this m ! Professional and caring. He really wants to help you get the best deal for you. I have brought two cars and will always do my business with this man. More

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Our next vehicle will surely be another Subaru, and Buchanan will most certainly be our dealership of choice. Rob Creel is the salesman that we dealt with on our first purchase (2021 Forester); and, w Buchanan will most certainly be our dealership of choice. Rob Creel is the salesman that we dealt with on our first purchase (2021 Forester); and, we could not have asked for a more professional and courteous person to deal with. Also, the service department is staffed with knowledgeable, courteous and reliable personnel, always meeting our schedule and keeping us informed every step of the way with our service requirements. More

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