Rob Edmonds | Page 34

Great Buying Experience Thank you, Rob Edmonds, for helping us purchase our GLC 300. Car buying is NOT our favorite activity but Rob made the whole process manageable! We f Thank you, Rob Edmonds, for helping us purchase our GLC 300. Car buying is NOT our favorite activity but Rob made the whole process manageable! We felt comfortable and welcome as soon as we walked in the door at MB of Hagerstown; after asking questions about what we wanted, and listening to our responses, Rob suggested a vehicle that was a perfect solution! Thank you Rob for your assistance - we look forward to many years of working with you! More

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Mercedes fan for 40 years My wife and I Purchased our first Mercedes when Younger was located in Downtown Hagerstown. There is a reason we have been repeat customers for these My wife and I Purchased our first Mercedes when Younger was located in Downtown Hagerstown. There is a reason we have been repeat customers for these many years. It is very simple. They go out of their way to make every customer feels as if they are being treated with respect. Rob was most patient and non-aggressive, unlike many other car sales people. No pressure tactics, such as, "if you buy today we will include a set of Kinzu knives". We went home thought about, came back the next day ready to close the deal. Rob & company took care of all of the many details including registering the car in Florida for us. Keep up that level of professionalism and customers will keep coming back. Just like Mary and I. Thank you. More

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First new car for us. Very patient and answered all of questions. Rob and Tony both spent a lot of time comparing a lease to a purchase and explained how many of the optio Very patient and answered all of questions. Rob and Tony both spent a lot of time comparing a lease to a purchase and explained how many of the options worked. More

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Great experience with Dealership They made my buying of the vehicle so easy. They came to my home with vehicle and paperwork it was over a two hours drive for them thank you. They made my buying of the vehicle so easy. They came to my home with vehicle and paperwork it was over a two hours drive for them thank you. More

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1st Time MB Owner Rob was excellent. His interest was to get us into a car that would work for us. Give us all the options for us to make our decision. He was a pleasur Rob was excellent. His interest was to get us into a car that would work for us. Give us all the options for us to make our decision. He was a pleasure to work with!! And I LOVE my car!! More

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Great Experience Purchasing My First Mercedes-Benz!! My experience with Rob was a very pleasant experience! He was extremely patient and very kind. He helped me find the perfect car right away! My experience with Rob was a very pleasant experience! He was extremely patient and very kind. He helped me find the perfect car right away! More

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Excellent customer Service! Stress-Free Purchase!! Rob & Tony were patient, extremely informative; they made the process easy & stress free. I drove away feeling confident about the purchase of my 1st Rob & Tony were patient, extremely informative; they made the process easy & stress free. I drove away feeling confident about the purchase of my 1st Mercedes. More

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Stress Free and Fun! I work and hour and a half away from this dealer so I showed up after a long day, tired and uneasy about the possibility of making such a big purchase I work and hour and a half away from this dealer so I showed up after a long day, tired and uneasy about the possibility of making such a big purchase. Tony greeted me and immediately went about pulling up the car I had asked to test drive. Rob then was free to tell me about the car I was interested in and then he sent me on my way to test drive it. My first thought was, wow, they are just going to let me take this $50,000 car and no one is coming with me! That made me feel really good as I have been to dealers in the past that made me feel like they thought I was wasting there time and wouldn't even qualify to buy AND they had to ride with me for the test drive and the cars were no where close to a Benz. After the test drive, I came back and indicated I wanted the car. From that point on, Rob and Tony made the process as fun and as stress free as it could possibly be. I come from nothing. When Tony shook my hand, congratulated me and let me know that my credit score was one of the highest he's ever seen.....in that moment he validated the hard work I have put in for years and I was reduced to tears. They were patient, they play their respective roles perfectly, and I am extremely grateful for the experience. They stayed past closing time without a hint of complaint and Rob still took the time to explain some of the features the car offers and was open to me calling whenever necessary with any questions that come up. Rob was the perfect salesman, he was not pushy like most. Rob and Tony are a dynamic duo and I would recommend them to anyone looking to purchase a Mercedes. Kudos to Mercedes-Benz of Hagerstown!!! More

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Great all around! Rob Edmonds And Tony Mills were great! Glad we drove out to Hagerstown to check out the dealership! Thanks for the great customer service, much appre Rob Edmonds And Tony Mills were great! Glad we drove out to Hagerstown to check out the dealership! Thanks for the great customer service, much appreciated! More

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Service was excellent. Rob Edmonds was my salesperson. He listened to what I wanted and needed in a vehicle and he did whatever he needed to do to deliver that to me. He Rob Edmonds was my salesperson. He listened to what I wanted and needed in a vehicle and he did whatever he needed to do to deliver that to me. He was pleasant and not at all pushy (as some salesmen are). Rob knew the product line well and went above and beyond in every way. More

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