Rob Edmonds | Page 38

but Rob Said Awesome experience leasing a new vehicle with Rob Edmonds. Very informative and knowledgeable of all vehicles we asked about. Rob and Mercedes of Hage Awesome experience leasing a new vehicle with Rob Edmonds. Very informative and knowledgeable of all vehicles we asked about. Rob and Mercedes of Hagerstown MD were a class act!! More

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A pleasure from start to finish! Mercedes-Benz of Hagerstown jumped ahead of the competition (ahem - BMW and Audi dealers elsewhere) right from the start when Rob Edmonds responded to Mercedes-Benz of Hagerstown jumped ahead of the competition (ahem - BMW and Audi dealers elsewhere) right from the start when Rob Edmonds responded to my e-mail within five minutes. (It's worth noting that it is now five months after I first made contact and, although I made other arrangements with the other dealers, Rob remains the ONLY one to have responded to my e-mail!) Rob was conscientious and responsive from the beginning, as well as polite and charming. We had a lovely test drive of a GLC300 at the appointed time, and I made my decision not long after. Rob worked hard to find me a car with everything I wanted, but I decided to order one instead. He took to heart my request that most of our communication be through e-mail as I frequently work alone and phone calls have a tendency to be either cut short, or extended excessively while I deal with work - I have sales people at work with whom I've been dealing for years who can't seem to get that simple fact through their heads, so I really appreciated Rob's quick pick up on it! Rob kept in touch with me throughout the wait while my car was being assembled and shipped, and when it arrived minus a couple of the options I had requested, he and GM Justin Harbert did everything they could to keep me happy. I opted to take the car as it was rather than wait another three months for a new one to be built, and the experience I had when I went to finalize the sale and pick up the car just put the icing on the cake. Silk, chocolate, and sleek design! My car was hidden under silk for me to unveil, I was presented with a block of chocolate emblazoned with a line drawing of the dealership, and my keys were in a sleek box. Rob and I went through everything, I was introduced to Adam Himmelwright, who would lead my service team, and then I was passed off to the charming Tony Mills for finalizing the sale. At the last minute I opted for a couple of dealer add-ons, so a few days after I had brought my car home, one of the service guys (I'm sorry that I didn't get his name) drove the hour from the dealership to my work, picked up my car and left me a loaner, took my car an hour back and installed the add-ons, then brought it an hour back again the same evening, presenting me with my finished car (which had been washed and cleaned again) as well as a couple of chocolate biscuits. This is my first luxury car, so maybe this is par for the course, but I don't think so. Rob, and every one else at Mercedes-Benz of Hagerstown, really went above and beyond for me. More

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Bought a 2015 CLA Rob our salesman was very helpful and very informative and made whole buying process very easy ... very hopeful in follow up months after the purcha Rob our salesman was very helpful and very informative and made whole buying process very easy ... very hopeful in follow up months after the purchase in getting my daughter a bow for the top of the car for surprise birthday party More

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Great Buying Experience Mr. Edmonds made my recent purchase a breeze. He was very knowledgeable about the vehicle and spent plenty of time reviewing the many features of the Mr. Edmonds made my recent purchase a breeze. He was very knowledgeable about the vehicle and spent plenty of time reviewing the many features of the E class. Mr. Edmonds had all of the paperwork waiting for me and he even went as far to come in on his day off so I could take delivery of the vehicle. Outstanding customer service! This was my first purchase at MB of Hagerstown and I plan to return in a few years when ready for another vehicle. More

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An excellent experience in selecting the car I wanted. Professional attitude of Rob, the salesperson. Able to see the car I wanted to purchase. No pressure to buy other cars. Knew of the dealership beca Professional attitude of Rob, the salesperson. Able to see the car I wanted to purchase. No pressure to buy other cars. Knew of the dealership because I had received excellent service in the service department. More

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Great Buying Experience This was my first experience with doing business with this dealership. The sales team was an excellent, non pressure, professional and knowledgeable. This was my first experience with doing business with this dealership. The sales team was an excellent, non pressure, professional and knowledgeable. I would highly recommend this dealer. More

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Buying experience was great. This was my first experience with buying a MB. I was expressed with the quantity of the staff. They were friendly, knowledgeable and very helpful. This was my first experience with buying a MB. I was expressed with the quantity of the staff. They were friendly, knowledgeable and very helpful. I would definitely recommend the dealership. More

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Satisfied Rob is very nice , patient ,and honestly !if you look for a car go ask for him!and I will definitely recommend to my friends for that place if you loo Rob is very nice , patient ,and honestly !if you look for a car go ask for him!and I will definitely recommend to my friends for that place if you looking for a pre-owed car. More

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Great car, great price, and even better sales person Ron was very easy to work with. Went to look at a e350 coupe, ended up with a 4 door c300. Better warranty and better ride for the family. Was on Ron was very easy to work with. Went to look at a e350 coupe, ended up with a 4 door c300. Better warranty and better ride for the family. Was only going to look, since I was on my way to buy a Audi S5. After talking to Ron, he made it an each chose to buy a car from him. Will be back again to buy a Mercedes SUV for the wife. The process of easy, fast, and got a great car and a great price. Thanks Ron. More

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Ultimate Experience Pleasant, low pressure puchase experience. Rob was easy to work with and able to work out many details quickly and accurately. Highly recommend Rob Pleasant, low pressure puchase experience. Rob was easy to work with and able to work out many details quickly and accurately. Highly recommend Rob and Hagerstown Mercedes Benz. More

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