Rob Love

My vehicle was stolen from their SERVICE BAY a week ago! Messages have been left for GM Rob Love with NO return phone call, no apology, nothing. Total negligence on their part! Everybody here should be fire Messages have been left for GM Rob Love with NO return phone call, no apology, nothing. Total negligence on their part! Everybody here should be fired! Apparently their answer is to ignore you after they wrong you and let your vehicle be stolen. Do not take your vehicles here. These people are crooked liars! More

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Service was excellent until I received a survey. They attempted to bribe me with a full tank of gas for all 10s on the survey. When they did not receive all tens, well, needless to say, we did not r They attempted to bribe me with a full tank of gas for all 10s on the survey. When they did not receive all tens, well, needless to say, we did not receive the free tank of gas. However, we received a discouraging text from the salesman. Even though I attempted to let the sales rep and his manager know that I appreciated their service (as indicated by 9s and 10s in the survey), I was informed by them that I would not receive the truck bed cover they promised before the survey, due to the survey scores I provided. They said, "The survey cost them money." Agaqin, I gave them 9s and 10s. I am currently attempting to get this matter resolved with management More

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I bought a Jeep back in April.   I'm out of state.  They gave me 2 month temporary tags.  However, they never sent me the temporary title I need to register and get plates in my sta   I'm out of state.  They gave me 2 month temporary tags.  However, they never sent me the temporary title I need to register and get plates in my state.  My temporary tags expired 14 days ago.  I've called Kenny no less than 100 times trying to get them to send me the proper paperwork.  Kenny tells me it's a third party's problem.  That's when Kenny actually takes my call or returns my call.  Half the time, no one at the dealership answers the phone.  Took 3 days for Rob Love, the GM to call me back, after I left 5 messages. I do not recommend this dealership to anyone.  The customer service is terrible. I'm lucky to talk to someone at the dealership once a day trying to get an update on where my title is. More

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I sold vehicles for 8 years, so I know the business, how it works and have reasonable but high expectations. James Brooks was fantastic! Not only did he meet my vehicle and payment needs, but he also made t it works and have reasonable but high expectations. James Brooks was fantastic! Not only did he meet my vehicle and payment needs, but he also made the process quick and efficient. I picked out a vehicle and agreed up payment in the morning and came back in the afternoon to pick it up and was out the door in 30 minutes. A special thanks also to the General Sales Manager, Rob Love for making me feel welcome and to Michael Burton for his no pressure and fact-based approach when it came to F&I. Great experience start to finish. Thank you again, James for your excellent service...I have no doubt you will continue to do very well at Suburban; they are lucky to have you! More

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Caselle has been very helpful with helping me get my tire fixed. Much appreciated. I will Recommend Caselle to others. fixed. Much appreciated. I will Recommend Caselle to others. More

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Dennis was nothing short of awesome! I called and he picked up right away and got me into their last 2023 dodge charger hellcat widebody very very quickly. Financing was very quick as we I called and he picked up right away and got me into their last 2023 dodge charger hellcat widebody very very quickly. Financing was very quick as well approved within an hour! I would definitely go back to Dennis for my new CDJR purchase. More

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In a panic, I ran into the dealership. It was a Saturday at 2:30 and service had closed. My son was in Mt Pleasant, 2 hours away. I had his key with the dead battery. I had bought a new ba It was a Saturday at 2:30 and service had closed. My son was in Mt Pleasant, 2 hours away. I had his key with the dead battery. I had bought a new battery at Target and watched a YouTube video. I thought it would be easy. I was rushing to get to my son. He plays college hockey for CMU and had a game in a few hours. I couldn’t get the key back together. After several attempts at home, I drove to the dealership. When I saw that service was closed, I dashed into the sales room. 3 gentleman including Caselle and Rob Love figured it out. They were so nice and saved the day. They went above and beyond for this hockey mom! More

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John and the team at Suburban did a great job working with my situation. At the end of the day, I had financing and was driving off the lot in a better vehicle than what I already had my eyes on. I look with my situation. At the end of the day, I had financing and was driving off the lot in a better vehicle than what I already had my eyes on. I look forward to doing more business here in the future. Thanks John and team! More

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On point! I always look forward to completing a deal with Caselle. Excellent customer service! I always look forward to completing a deal with Caselle. Excellent customer service! More

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I love the new truck great service clean facility everyone was nice and staff was friendly everyone was nice and staff was friendly More

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