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Rob Martin
Rob Martin
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
116 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.
Read moreDealership Experience
7 yrs, 10 mos
Industry Experience
36 yrs, 9 mos
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
116 Reviews
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116 Reviews of Rob Martin
January 24, 2026
I got a thorough explanation of my tires choices. I was checked in promptly, even though it was -18 degrees that morning and our city was close to being a ghost town. Mr. Martin and staff were down t I was checked in promptly, even though it was -18 degrees that morning and our city was close to being a ghost town. Mr. Martin and staff were down to business taking care of people. More
by Toyota hybrid owner
Verified CustomerOther Employees Tagged: Rob Martin
December 31, 2025
Salesmen are courteous and helpful. Service members are friendly and do a wonderful job at answering all my questions. Russ Darrow is a great dealership. Service members are friendly and do a wonderful job at answering all my questions. Russ Darrow is a great dealership. More
by lynnkarenhill
Other Employees Tagged: Cole Lutz, Seth A Tearney
December 24, 2025
Rob is terrific. He always makes sure I understand what is going on and cares about my needs. The service department has been awesome taking care of my vehicle. He always makes sure I understand what is going on and cares about my needs. The service department has been awesome taking care of my vehicle. More
by GPATOKA
December 11, 2025
Explained things very well. Good service and comfortable waiting area. Thank you! Rob explained things very well. Car was very clean after service. And the waiting area was comf Good service and comfortable waiting area. Thank you! Rob explained things very well. Car was very clean after service. And the waiting area was comfortable and clean. Thank you! More
by kwinicki
Other Employees Tagged: Rob Martin
December 10, 2025
Kinda put them on a time crunch and they came through for me! Much appreciated me! Much appreciated More
by Dr_johnson40
Other Employees Tagged: JEREMIAH PFLUGER
November 25, 2025
Everything about my service experience and Russ Darrow Toyota has been terrific to-date. Rob has been very helpful and understanding of my concerns, even though the issues do not have simple solutions. Toyota has been terrific to-date. Rob has been very helpful and understanding of my concerns, even though the issues do not have simple solutions. More
by Matthew Petushek
Other Employees Tagged: Mason Tuma
October 06, 2025
Everyone is polite and respectful. Plus they all let you know the approximate cost of the work required. Very efficient and friendly. Plus they all let you know the approximate cost of the work required. Very efficient and friendly. More
by jameskhenry
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli
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