Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rob Martin
Rob Martin at Russ Darrow Toyota of West Bend

Rob Martin

Service advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

Contact Me
4.8
103 Reviews

Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.

Dealership Experience

7 yrs, 6 mos

Industry Experience

36 yrs, 5 mos

Specialties & Trainings

ASE Certified Service Advisor

ASE Master Certified Technician

4.8

103 Reviews

Write a Review

103 Reviews of Rob Martin

August 30, 2025

Dealership Rating
Employee Rating

Ready @appointed time. Very tuned into my issues. Didn't just sweep them off. Sales person took the time to walk through delivery check list. Both seem to have my bes More

by J.R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashton Anderson

Report | Print
Aug 30, 2025

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

August 22, 2025

Dealership Rating
Employee Rating

Everyone at Russ Darrow have been absolutely amazing. I would recommend this dealership to all my family and friends. More

by mlfschumacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

Report | Print
Aug 22, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 22, 2025

Dealership Rating
Employee Rating

He was nice and fixed the issue. I really liked the video he sent with what he did. More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli

Report | Print
Aug 22, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

August 14, 2025

Dealership Rating
Employee Rating

Courteous and efficient. Their reminders are helpful. Also the video reviews are good. Pricey but a handy location for us More

by maryalbogs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Janessa Rios

Report | Print
Aug 15, 2025

Russ Darrow Toyota of West Bend responded

Mary, thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

August 11, 2025

Dealership Rating
Employee Rating

Polite and friendly staff, clean dealership, no pressure sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. More

by ted.swan.5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Seth A Tearney, Janessa Rios, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli

Report | Print
Aug 11, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 10, 2025

Dealership Rating
Employee Rating

Good people great service will continue to do businesses with this dealership and dealer group. Thks. More

by BURNY_301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli, Nick Inman, Brandon Vetter, Ryan Knepprath

Report | Print
Aug 10, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 05, 2025

Dealership Rating
Employee Rating

Lost faith in the service dept. After lug nuts were torqued wrong at last tire rotation. More

by SRFSTUDIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Abigail Lundberg

Report | Print
Aug 08, 2025

Russ Darrow Toyota of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

July 31, 2025

Dealership Rating
Employee Rating

Obviously I love West Bend Toyota as I have purchased several vehicles from them. The service department is knowledgeable, efficient, and very friendly. More

by PAPATOML1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis, Abigail Lundberg, Ryan Knepprath

Report | Print
Jul 31, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

July 30, 2025

Dealership Rating
Employee Rating

On time service Good communication Nice clean service department Plenty of help Lots of hustle More

by wjasz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli, Ryan Knepprath

Report | Print
Jul 30, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 28, 2025

Dealership Rating
Employee Rating

Nice clean environment and knowledgeable people who treat you with respect and honesty throughout any repair you may need More

by TNHMABBETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 28, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
...
11

Dealership Inventory (103 Vehicles)

used 2022 Ford F-150 car, priced at $40,346
2022 Ford F-150
used
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$40,346
View Details
new 2025 Toyota Tacoma car, priced at $43,960
2025 Toyota Tacoma
new
Celestial Silver Metallic exterior
Automatic
Four-wheel Drive
$43,960
View Details
used 2025 Toyota Camry car, priced at $33,000
2025 Toyota Camry
used
Midnight Black Metallic exterior
Automatic
All-wheel Drive
$33,000
View Details
used 2023 Chevrolet Equinox car, priced at $22,779
2023 Chevrolet Equinox
used
Radiant Red Tintcoat exterior
Automatic
All-wheel Drive
$22,779
View Details
used 2024 Toyota RAV4 car, priced at $26,871
2024 Toyota RAV4
used
Midnight Black Metallic exterior
Automatic
All-wheel Drive
$26,871
View Details
used 2023 Ford Escape car, priced at $22,123
2023 Ford Escape
used
Oxford White exterior
Automatic
All-wheel Drive
$22,123
View Details
View All Inventory