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Rob Martin
Rob Martin
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
112 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.
Read moreDealership Experience
7 yrs, 9 mos
Industry Experience
36 yrs, 8 mos
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
112 Reviews
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112 Reviews of Rob Martin
December 11, 2025
Explained things very well. Good service and comfortable waiting area. Thank you! Rob explained things very well. Car was very clean after service. And the waiting area was comf Good service and comfortable waiting area. Thank you! Rob explained things very well. Car was very clean after service. And the waiting area was comfortable and clean. Thank you! More
by kwinicki
Verified CustomerOther Employees Tagged: Rob Martin
December 10, 2025
Kinda put them on a time crunch and they came through for me! Much appreciated me! Much appreciated More
by Dr_johnson40
Other Employees Tagged: JEREMIAH PFLUGER
November 25, 2025
Everything about my service experience and Russ Darrow Toyota has been terrific to-date. Rob has been very helpful and understanding of my concerns, even though the issues do not have simple solutions. Toyota has been terrific to-date. Rob has been very helpful and understanding of my concerns, even though the issues do not have simple solutions. More
by Matthew Petushek
Other Employees Tagged: Mason Tuma
October 06, 2025
Everyone is polite and respectful. Plus they all let you know the approximate cost of the work required. Very efficient and friendly. Plus they all let you know the approximate cost of the work required. Very efficient and friendly. More
by jameskhenry
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli
October 02, 2025
Everyone provided great customer service. I was disappointed with the detailing and the overall inspection before selling the car. I live 70 miles north of the dealership. As I was driving ho I was disappointed with the detailing and the overall inspection before selling the car. I live 70 miles north of the dealership. As I was driving home after picking up the car I noticed the tire pressure light was on. When I got home I was told I had a reverse light that was out. Upon checking the light out I found that there was not even a bulb in the socket. When I opened the back window I found it covered with dirt. I brought it back to have running boards installed ( which I am very happy with) and they found a leak in a boot that they had replaced before selling the car. I had to bring it back to have that repaired. When they were repairing the leak they also replaced one of the tire pressure sensors. Now that is all in the past, I am really liking the car. I give the customer service 5 stars from the minute I walked in the doors. I just think that the initial inspection was rushed and a lot was missed. More
by ktmae2842
Other Employees Tagged: Janessa Rios , Ryan (Sales) 5 Stars
September 17, 2025
The dealer ship was very responsive my to my emergency repair need. The technician communicated what the issue was and kept me informed regarding when parts would be available and when my vehicle would be repair need. The technician communicated what the issue was and kept me informed regarding when parts would be available and when my vehicle would be repaired. The office staff provided a loaner car and made the whole process easy for me. Thank you! More
by JIMS_54
Other Employees Tagged: Levi Spaeth
September 09, 2025
I arrived early to my appointment and they accepted me, no problem. They serviced my truck and no problems discovered. They’re professionals and very courteous. I highly recommend the service department no problem. They serviced my truck and no problems discovered. They’re professionals and very courteous. I highly recommend the service department at Russ Darrow Toyota. More
by rcbogie
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER
August 30, 2025
Ready @appointed time. Very tuned into my issues. Didn't just sweep them off. Sales person took the time to walk through delivery check list. Both seem to have my bes Very tuned into my issues. Didn't just sweep them off. Sales person took the time to walk through delivery check list. Both seem to have my best interests in mind. More
by J.R.
Other Employees Tagged: Ashton Anderson
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