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Rob Martin
Rob Martin | Page 11
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
123 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.
Read moreDealership Experience
8 yrs, 2 mos
Industry Experience
37 yrs, 1 mo
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
123 Reviews
Write a Review
123 Reviews of Rob Martin
December 21, 2020
The staff at Russ Darrow Toyota in West Bend are GREAT. Always doing a great job and looking out for their customers. We have purchased several vehicles here and also have them maintained. Always doing a great job and looking out for their customers. We have purchased several vehicles here and also have them maintained. More
by Ar_cav
Other Employees Tagged: Coty Becker, Daniel Rouse, Travis Schubert, Danny Shutts
December 07, 2020
Got the vehicle recall done in a timely manner. I appreciated the rental car for the day. Good customer service. Will continue to have service at this location. appreciated the rental car for the day. Good customer service. Will continue to have service at this location. More
by Dogbone51
November 04, 2020
My first time using Russ Darrow. My highlander needed an oil change and tire rotation. I was greeted by Rob M. the service advisor. He was very professional and took the time to answer any of my questions. oil change and tire rotation. I was greeted by Rob M. the service advisor. He was very professional and took the time to answer any of my questions. It was a pleasant experience and I will definitely use them again. More
by waynes
October 03, 2020
Fast, efficient, good quality, courteous service, inexpensive, high quality materials. Do not know what else to write, add positive comments yourself, I will agree to it. inexpensive, high quality materials. Do not know what else to write, add positive comments yourself, I will agree to it. More
by Johnclear
Other Employees Tagged: Coty Becker, Daniel Rouse
August 10, 2020
They listen , service department excellent. Sales guys understand buying new car not always fun. Respectful of my time. Got a great car at a good price. understand buying new car not always fun. Respectful of my time. Got a great car at a good price. More
by Omearak642
Other Employees Tagged: Coty Becker, Daniel Rouse, Danny Shutts, Michael Wagner
May 18, 2020
Was in and out and on time. Couldn’t ask for anything better. Explained to me what I should be doing and when I should stop in for service on my new vehicle. better. Explained to me what I should be doing and when I should stop in for service on my new vehicle. More
by Yotahighlander
April 24, 2020
The service department is very friendly and professional. I plan on continuing to bring my toyota to the west bend site Service is fast and experienced. I plan on continuing to bring my toyota to the west bend site Service is fast and experienced. More
by Clmap08
Other Employees Tagged: Coty Becker, Daniel Rouse
January 04, 2020
Russ Darrow really came through for us in a difficult situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden and cost for us. Our service advisor was fantastic and stayed in contact with us constantly to keep us posted on progress. I plan to buy another car in Feb 2020 and will shop at Russ Darrow West Bend because of this experience. They turned a very negative experience into an extremely positive experience and I personally appreciated the way they stepped up. More
by JHead
November 30, 2019
Service was good. Got a free wash with the service and it was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicl was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicle. More
by wolfhuntr
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