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Rob Martin
Rob Martin
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
90 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.
Read moreDealership Experience
7 yrs, 4 mos
Industry Experience
36 yrs, 3 mos
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
90 Reviews
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90 Reviews of Rob Martin
July 17, 2025
Better than most. Haven't had any bad experiences, they're pretty busy though. It's fine Haven't had any bad experiences, they're pretty busy though. It's fine More
by NGWILKUM
Verified CustomerOther Employees Tagged: Seth A Tearney
July 12, 2025
Very courteous! Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle. Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle. More
by MIC39
Other Employees Tagged: Rob Martin
July 10, 2025
They replaced my windowshield and recollaberated the necessary functions. Although I hadn't scheduled my oil change or tire rotation they were able to take care of so I wouldn't have to come back. All necessary functions. Although I hadn't scheduled my oil change or tire rotation they were able to take care of so I wouldn't have to come back. All were very friendly. They also offered a ride to my home and back to the dealership since this would take most of the day. More
by Ja
Other Employees Tagged: Seth A Tearney, Abigail Lundberg, Ryan Knepprath
July 03, 2025
They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service a Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service and in sales all operate in a manner most other businesses should. We are all ladies and gentlemen serving ladies and gentlemen…that should be an industry standard. More
by TIM.REITZ
Other Employees Tagged: Noah Luckiesh, Mark Bechler, Seth A Tearney, Mitch Darrow, Justin Gersonde, Jordan Seagren, Abigail Lundberg, Nick Inman, Brandon Vetter , Chris G in the back shop is outstanding as well
June 30, 2025
They handled the recall on my car promptly and efficiently. I used the taxi service and the gentleman was courteous. efficiently. I used the taxi service and the gentleman was courteous. More
by brnmc1985
Other Employees Tagged: Keith Mcginnis, Abigail Lundberg
June 17, 2025
Jeremiah was great! I don't know who Ryan was so hard to rate him personally. If he is the service tech tires were good but they loosened/broke my rocker panel I don't know who Ryan was so hard to rate him personally. If he is the service tech tires were good but they loosened/broke my rocker panel More
by leah
Other Employees Tagged: JEREMIAH PFLUGER, Ryan Knepprath
June 14, 2025
Very honest place. Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the first time and he is very polite and has a calm and friendly demeanor. More
by barbpodbrscek
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli, Nick Inman, Brandon Vetter, Ryan Knepprath
June 12, 2025
Very helpful and prompt in the service department. Overall the dealership has provided us with quality vehicles and service. Overall the dealership has provided us with quality vehicles and service. More
by DIAMTMFL2328
Other Employees Tagged: Keith Mcginnis, Abigail Lundberg
June 11, 2025
Everyone was friendly and respectful. The process was fast and the waiting room was comfortable. I also enjoyed having WiFi The process was fast and the waiting room was comfortable. I also enjoyed having WiFi More
by sesmith61
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli, Nick Inman, Brandon Vetter, Ryan Knepprath
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