"Customer Service Two Thumbs UP!"
This was my first VW experience.
For a whole year and a half, I was researching for a vehicle that will best fit my needs for myself and my son while on the road. Safety is priority. From the moment of inquiry over the internet (Carfax) to visiting the dealership it was customer service at its best. Robert, my salesman, was prompt and professional all the way to both my grandfather and I! He was efficient in getting solutions with my concerns and questions. He and the team had great integrity in their work. Highlight: Robert and the team helped me get my car delivered; safe and sound when I wasn't able to transport it myself. Thank you so much for your patience, time and efforts for my first VW Jetta!
Other Employees Tagged:
Dylan and Nicholas.
"Immediately evaluated what was most important to me."
- Herb Cohen
My current GTI lease wouldn't be up for 6 months. I told Robert I wasn't looking to buy right now, but was interesting in exploring what I could do when my lease was up. I told him I needed to cut down on my monthly expenses. We started talking about Jettas. He insisted on taking me for a test drive. I liked the car, but I wasn't thinking about getting it, certainly not right now.
Robert said, let me speak to my manager and I will be right back. He came back and told me they
had a deal for me. VW would buy my GTI as is, and I would get a Jetta with all the options I wanted.
I would start to save $120.00 /mo on the new lease, and I wouldn't pay one cent for the GTI
damages. I never thought that would be possible. It was a deal I couldn't refuse. He didn't try to
chisel me down from some lesser offer, but came right out with a perfect plan for me. I was really
worried about how much VW was going to charge me for the damages. I have leased many cars
before this but never walked away feeling I got a great deal, and also another car I really enjoy
driving. I've been driving the new Jetta for two days and love it. VW is just top quality.
"Had a great experience at the dealership and appreciate the "
Had a great experience st the dealership with Robert
Morath. We appreciate the time he spent to answer any and all of our questions / a true professional.
"Completely happy with my purchase! "
Robert Morath provided truly genuine and compassionate service to my wife i, leading to the purchase of an amazing vehicle. I’ve had the vehicle for over five years and it’s been reliable to my wife, myself, and our little one especially while being deployed Away with the navy. Also, he specifically went out of his way to work with some numbers to make the situation work for my family that may not have been able to recieve it otherwise. Thankful and always remember his above and beyond customer service.
"Robert is the Best"
- Nanna girl
Robert was so helpful professional and knowledgeable in all cars available and didn’t get frustrated when I wanted to see them all. Will definitely be back to purchase my car