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Rob Ryan
Rob Ryan at Ryan Auto Mall
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Rob Ryan | Page 2

General Manager/Partner

Ryan Auto Mall

911 Hwy 55 E
Buffalo, MN 55313

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4.7
82 Reviews

Rob is the third generation Ryan to be in the automotive business and our GSM for both GM and Chrysler stores. Married with three children, Rob is actively involved with their activities and volunteers much of his other time away from work to many local charitable organizations and events.

4.7

82 Reviews

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82 Reviews of Rob Ryan

April 10, 2022

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Employee Rating

2nd Ram I bought from them and I will be back for my third. Great Experience!! More

by ROSTSTEVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Ryan, Dave Peeler

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April 04, 2022

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I bought another new Chevy vehicle from Scott Goodmanson at Ryan Auto in Buffalo MN. I cant begin to tell you how refreshing Scott and the team are. They make your buying experience enjoyable and move you t More

by Darin Zumach
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Adams, Scott Goodmanson, Tom Sherwin, Brian Marks, Hannah Swanson

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March 01, 2022

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Chad was great. Had the car washed and ready for us to drive. We loved the vehicle but had other to look at. Let Chad know later that day we wanted the Jeep and he h More

by Ckm
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Ryan, Dane Dornbush , Erik Lund, Jennifer Schoon, Chad Vinar

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September 10, 2021

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We were very happy with our experience here. We reserved our 2021 Corvette last summer and we kept in close contact as the build time was approaching. The customer service is top notch and I recommend you b More

by elderberryqueen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Nelson

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June 21, 2021

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Reece was great to deal with and truly everyone at the dealership was great. More

by shaunolson81
Recommend Dealer
Yes

Other Employees Tagged: Dane Dornbush, Reece Schlenz, Lisa Stifter, Colt Aguilar, John Dondelinger, Mike Hokanson , Bruce Gliem, Erik Lund, Shaun Olson

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May 03, 2021

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Ryan Auto did a fantastic job in taking care of my wife and I through this purchase process. The service was top notch and would recommend to anyone looking to buy or sell. More

by Lindquist
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Ryan, Scott Goodmanson, Andy Willman, Tim Pelzer, Brandon Barth

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January 25, 2021

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Purchased 2018 vehicle under 30,000 miles in August of 2020 - was informed it still had 3y/36,000 warranty remaining - few months later when warranty item arrived...we were told “oops, looks like vehicle More

by root53b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tim Adams , Casey Hanson

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Jan 26, 2021

Ryan Auto Mall responded

Christine and Casey Root purchased a used 2018 Chevrolet Traverse from our Ryan Auto Mall Chevrolet location on 8/26/2020. The original in-service date of the vehicle was 06/29/2017. The manufacturer includes a 36 month OR 36,000-mile, bumper to bumper limited warranty and 60 month OR 60,000-mile powertrain warranty. The customers were offered an extended vehicle coverage at the time of purchase to cover out-of-warranty repairs. The customers declined to purchase that coverage. The customer brought the vehicle in for repairs on 01/20/2021 with 30,243 miles on the odometer. The customer asked for, and received, a free courtesy transportation vehicle for the day while the vehicle was in our service department. The vehicle needed a replacement Accelerator Pedal Position Sensor at a cost of $385.74. This repair was not covered by the manufacturer warranty. The customer contacted our used vehicle manager who agreed with the customer to share equally in the cost of the repair. This was done as a gesture of good faith and the customer agreed to pay half of the repair bill ($192.86). On 1/25/2021 a review was posted in the name of Christine Marie Root stating “we have and will continue to tell every person we see and interact with on social media and in person (3500+ friends and over 12,000 Instagram followers, plus 8500 twitter followers to never do business or trust Ryan Auto Mall Sales as they are blatant liars, and knew this vehicle was out of warranty. . .we have received over 4,000 comments on this. You probably won’t even publish this information or response as this will make you look bad-but it is honest, something that Ryan Auto Mall should strongly consider when hiring people”. We take great pride in our reputation here at Ryan Auto Mall and of the honest nature of our staff. Upon being made aware of this review, our GM, Mr. Rob Ryan telephoned Christine Root to discuss her review and ascertain the nature of her dissatisfaction. Christine Root told Mr. Ryan she knew nothing of the review and that she had thought the matter had been dealt with. She suggested that it must have been written by her husband Casey. She gave Mr. Ryan her husband’s telephone number and Mr. Ryan called him right away. Mr. Ryan discussed the series of events, warranty coverages, the complementary service loaner vehicle and sharing of the out of warranty expense with Mr. Root and asked him to clarify what else Mr. Root would like to have been done. The purpose of calling Mr. Root was to attempt to smooth over the situation and ensure he and his wife were happy customers. Mr. Root, however, took a different approach, becoming angry and repeatedly using inappropriate foul and abusive language on the telephone. When asked to desist in using such language, Mr. Root continued his outbursts, and it was at this point that Mr. Ryan relayed to Mr. Root that he no longer wished to carry on the conversation. While we regret that this customer had any kind of issue with a vehicle purchased from us, things happen and when they do, we have a reputation for reaching out and trying to make things right by the customer. In this instance, unfortunately we have experienced a customer exaggerating a situation with mis-quotes, falsehoods, unfair accusations, threats to spread misinformation across his social platforms, and confrontational foul language that we are not prepared to engage with further.

Jan 26, 2021

root53b responded

Ryan Auto Mall this is not accurate at all; even more concerning is that Rob would have someone else type this with inaccurate statements - the extended warranty was atrocious in cost when presented - note that was left out here....common tactic..., this was also presented as a fall back as our current warranty wasn’t set to expire until 36k - again - they fail to mention this. The vehicle had an issue, the dealership then said to deliver it to Buffalo for warranty, was told it would be under warranty when delivered to service shop - they fail to mention this... then the call came stating “oops, looks like warranty actually ran out before it was even on our lot” If we didn’t pay - it would have been “well tow it somewhere else then” so we did pay 1/2 to get the vehicle fixed as they pressed back in the “our bad, the warranty was over before we sold it” Ron did call after we paid to get vehicle back - but when pressed on how this can happen he became defensive - my statement was “Do you not think this is B.S.that we were sold a vehicle, and also negotiated on price around it still having a portion of the 3yr/36k warranty remaining” Ron then stated he did not want to talk anymore, and never answered any calls back - rather then discuss this, he wants to avoid this and would rather have someone else type up and throw the statement above around as mis-quotes and falsehoods - Rob has my number and can call to discuss this further if he pleases, though I am sure he won’t as he knows this was wrong....and has “other deals to make before the day is over”....

December 30, 2020

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Scott is Amazing to work with. He and his team always go above and beyond. I would highly recommend him to anyone looking for a new vehicle. He seems to always put me in the perfect vehicle. Thanks Scott More

by andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Goodmanson, Lisa Stifter , Shaun Olson

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December 04, 2020

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Ryan's was awesome/easy to work with. Their team made the purchasing process simple, and were very accommodating about addressing my questions and concerns. All of that being said, they clearly weren't STRIC More

by peter.cassady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Goodmanson, Jeff Seibert

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September 29, 2020

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The process could not have been any easier or simpler to get through. The salespeople & the finance people were straight forward & to the point. Thanks!! More

by Denny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Ryan, Scott Goodmanson

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