Rob Seski | Page 6

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the b Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. More

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This was the most pleasant car buying experience I’ve ever had. Jessica is excellent and great to work with. ever had. Jessica is excellent and great to work with. More

by robertmonson1 Verified Customer Verified Customer

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Sean did a great job helping me pick a vehicle that was right for me. Everyone there is really friendly. The financial part was a breeze too. We will see how maintenance goes but I'm optimistic I'll get right for me. Everyone there is really friendly. The financial part was a breeze too. We will see how maintenance goes but I'm optimistic I'll get the same great treatment. EDIT: I unfortunately did not receive the same great treatment. Left a separate review for the service department. Extremely disappointed because I had high hopes that I'd be treated with respect. More

by jasmolley Verified Customer Verified Customer

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Great service from sales and finance. In and out quickly. Hassle free and actually fun people. My 2nd time buying there. I will go again. In and out quickly. Hassle free and actually fun people. My 2nd time buying there. I will go again. More

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I had an amazing experience with Saife. He made the process so easy and fun. He explained the features of the car so I understood what I was buying. It was a great experience, especially fo He made the process so easy and fun. He explained the features of the car so I understood what I was buying. It was a great experience, especially for a first time buyer. I highly recommend Saife and Emich KIA. We also had a great time with Rob. He made the experience so fun and easy as he communicated everything! Overall this was a great experience. More

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I could tell that my business mattered to Saife. I had his full attention, and other associates collaborated with him to make my experience seamless and quick. Buying a car can be overwhelming, but I had his full attention, and other associates collaborated with him to make my experience seamless and quick. Buying a car can be overwhelming, but not at Emich Kia. More

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Everyone was super helpful and friendly. I was given all the information about the car prior to test driving it. When I got to the dealership they had the car ready for me. It was a quick I was given all the information about the car prior to test driving it. When I got to the dealership they had the car ready for me. It was a quick and easy process and Saife and Amber were amazing. Rob was enjoyable and made the financing part a breeze. More

by babsloots Verified Customer Verified Customer

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Awesome experience! Easy to work with and quickly put together a good deal for me on an EV6. Can’t go wrong with Emich Kia. Easy to work with and quickly put together a good deal for me on an EV6. Can’t go wrong with Emich Kia. More

by mpriceh2o Verified Customer Verified Customer

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They offered a great deal and worked efficiently through any snags. Plan to get the car serviced there. any snags. Plan to get the car serviced there. More

by bluepengin Verified Customer Verified Customer

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Saife was a pleasure to deal with. He was knowledgeable and not pushy. He included my stepson in the process and made a point to engage all of us. He taught us so much about the car... He was knowledgeable and not pushy. He included my stepson in the process and made a point to engage all of us. He taught us so much about the car....we'll definitely try and purchase from him again! More

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