Robb Banks

I’ve had an exceptional experience with Mercedes-Benz of Owings Mills from start to finish. From the moment I worked with Rob Banks and his sales team, the level of professionalism, attentiveness, and care Owings Mills from start to finish. From the moment I worked with Rob Banks and his sales team, the level of professionalism, attentiveness, and care truly stood out. They made the entire process smooth, enjoyable, and tailored to my needs. Even after my purchase, the service has remained just as impressive. Recently, I had to bring my vehicle in due to unexpected pothole damage for a tire repair, and the service department exceeded my expectations once again. I especially want to highlight Stephanie Smith—she is an absolute asset to the team. She is efficient, consistently pleasant, and genuinely cares about her customers. Stephanie goes above and beyond to ensure I am always accommodated, making what could be a stressful situation feel seamless and well-handled. It’s rare to find this level of consistency in both sales and service. I am extremely pleased and would highly recommend Mercedes-Benz of Owings Mills to anyone looking for a luxury experience that continues well beyond the initial purchase. More

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I had a wonderful experience working with Christene. From start to finish, she went above and beyond to ensure I felt informed, supported, and confident in my purchase. Her professionalism, patience, an From start to finish, she went above and beyond to ensure I felt informed, supported, and confident in my purchase. Her professionalism, patience, and genuine commitment to providing exceptional service were truly top-notch. She took the time to understand exactly what I needed, answered all of my questions thoroughly, and made the entire process smooth and stress-free. I couldn’t have asked for a better experience. The management team (Robb) and the finance team (Ben) also contributed to making the process seamless. I highly recommend them to anyone looking for excellent customer service. Thank you so much, Christene—keep up the excellent work! More

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I had a great experience working with Christene Marshall , she was very knowledgeable and friendly and generally interested in helping me find the right car!!! , she was very knowledgeable and friendly and generally interested in helping me find the right car!!! More

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I had a fantastic experience working with Christene on the purchase of my new car. The team was professional, knowledgeable, and genuinely helpful. They took the time to answer all of my questions, and he the purchase of my new car. The team was professional, knowledgeable, and genuinely helpful. They took the time to answer all of my questions, and helped locate the perfect vehicle for me. I truly appreciate the outstanding customer service and would highly recommend Christene to anyone looking to purchase a Mercedes Benz! More

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The team I worked with at Mercedes Benz of Owings Milll, MD (Elliott Bourne, Courtney Devilbliss, Rob Banks and the finance dept) are amazing! My customer service experience was phenomenal! The entire team MD (Elliott Bourne, Courtney Devilbliss, Rob Banks and the finance dept) are amazing! My customer service experience was phenomenal! The entire team is knowledgeable and very professional. Special recognition and appreciation to Mr. Elliott Bourne who needs to be the Mercedes Benz salesman of the century! From the time I entered the showroom to the time I drive off with my new car, he made sure my experience was the epitome of any car buying experienceI have ever had! Mr. Bourne is easy going, patient and did not at any time make me feel pressured to purchase a car. He is into his business. knowledgeable and provided detailed information about the car. He is also professional, open, friendly and easy to converse with. The tech training I received from Courtney Devilbliss about the car is/was top notch and thorough, All of my questions were answered and I never was made to feel unappreciated. The dealership is comfortable, and was not too loud and had the right amount of traffic. My experience was rewarding, memorable. Much better than I imagined it would be. Thank you Mercedes.Benz of Owings Mills MD. More

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This is my second purchase from Mercedes Benz of Owings Mills, coordinated by Elliott Bourne. In both instances, his devotion to customer satisfaction, beyond the purchase, has been exceptional. Because of Mills, coordinated by Elliott Bourne. In both instances, his devotion to customer satisfaction, beyond the purchase, has been exceptional. Because of my confidence in his steady and dependable customer relationship, I have recommended friends without reservation. My confidence in Mercedes Benz of Owings Mills also extends to the service department, in particular my relationship with my service representative, Sean. This is a first/class dealership. I have not been disappointed. More

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Always a warm and family environment. Every one of my purchase experiences has been a great one. Much appreciation for Jason (mgr.), Robb (mgr.-fly guy), Kolo (finance) Stephanie (serv.) Every one of my purchase experiences has been a great one. Much appreciation for Jason (mgr.), Robb (mgr.-fly guy), Kolo (finance) Stephanie (serv.) and of course my sales consultant Dennis. More

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My experience with buying this new vehicle was a great one. Elliott could not have been more helpful and informative. I would definitely recommend him to anyone buying a new car. one. Elliott could not have been more helpful and informative. I would definitely recommend him to anyone buying a new car. More

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Dennis, Robb, Jonathan and Saad took great care of me. They went above and beyond and were very attentive. Great communication They went above and beyond and were very attentive. Great communication More

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Everyone at the dealership were very friendly and professional, excellent buying experience. I’ll recommend it professional, excellent buying experience. I’ll recommend it More

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