Robert Alvine
Robert Alvine at Premier Subaru

Robert Alvine | Page 10

President and General Manager

Premier Subaru

155 North Main Street
Branford, CT 06405

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4.6
181 Reviews

Bob Alvine is the President and General Manager of Premier Subaru. Bob started the business in August, 2000 with the desire to create a Subaru dealership that would consistently exceed the expectations of customers. Bob also wanted a company that was active and invested in the community in which it serves. Bob is a graduate in Finance from the University of Rhode Island (and a Rhody Basketball Fan) and has a MBA from the University of New Haven. Bob started his career in the banking industry and worked in various positions in Commercial Lending and Finance. Bob is active with the University of Rhode Island Alumni Association, The University of New Haven, the Branford Chamber of Commerce (Board Member), the Amity Club of New Haven and other community organizations. Recently, Bob was named to the Board of Directors of the Better Business Bureau of Connecticut.

4.6

181 Reviews

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181 Reviews of Robert Alvine

April 18, 2020

Dealership Rating
Employee Rating

Battery Service I had a problem with my battery failing, I had to jump start it a few times over the course of 4 months even though the car is a 2018 with 18000 miles More

by Gerry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jamie Russo

Apr 20, 2020

Premier Subaru responded

Gerry, we are so pleased to hear that our service department was able to resolve your battery issue in a timely manner ! We appreciate your business and look forward to seeing you again in the future !

March 29, 2020

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Employee Rating

I would leave no stars if I could. Brought my car in for a recall and left with the controls for my heat missing and glove box broken. Shady people and blame customers for lazy techs missing parts. Go else More

by Limp
Recommend Dealer
No
Mar 29, 2020

Premier Subaru responded

Mr. Jara/ As you know - that is not fair or accurate. You brought your highly modified WRX - complete with significant historic dash work (down to an incorrectly installed aftermarket) to our dealership for the airbag recall. Our technician documented that the dash had numerous broken clips and, we completed the recall as required. The vehicle left our establishment assembled as best as possible based on the condition it arrived in. The car is in poor condition - at best. You were quite vocal in our establishment - used profanity and, decided to knock over all the traffic cones in the front of our store - and, toss your drink on our driveway (we have the videos that we can share with you). So, the only unprofessional one in this relationship is you. You need to be responsible for the haphazard modifications you have made to your vehicle - and, the pre-existing damage that you have caused.

March 23, 2020

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Don't buy from this dealer I bought a used car with a problem that I did not notice until I got it home. Upon informing the dealership of the issue, they were unwilling to resol More

by REXY4882
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Jarkes

Mar 23, 2020

Premier Subaru responded

Mr. Derry/As you know from the exchanges between you and our company- you purchased an as-is vehicle from our dealership on 2/10/20. The vehicle was sold as is - including any cosmetic imperfections. Eleven days later - on 2/21 - not the same evening you took it home - you advised us of damage on the vehicle. You had taken it to another body shop and even obtained a quotation. We advised you that, although the vehicle was sold as-is - and, it was a week after delivery - that you take it to a body shop recommended by us and, we would have them complete any requested work at our wholesale cost. You went to that body shop - and, never followed up for repair, purportedly having it done elsewhere. For obvious reasons, we are unable to guarantee the condition of a vehicle that we are alerted more than a week after delivery.

Mar 23, 2020

Premier Subaru responded

Mr. Derry - we did do better. It is very unreasonable to think we can support a body damage claim more than one week after you took possession of the vehicle - where, our online photos and condition reports showed no damage. You chose to do something different. We wish you the best in the future and, during these challenging times.

Mar 23, 2020

REXY4882 responded

Too bad. You guys should do better. My mistake was to trust your dealership. I guess you are suggesting that I damaged the car, reported it to you and didn't get it fixed. This is the problem today. Hope you are happy with ripping honest people off...……...

March 11, 2020

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Employee Rating

Dealership is great. Andi Vilches who delivers and explains the car from top to bottom is exceptional. Always has time for us. Don't lose her! More

by Smith135
Recommend Dealer
Yes

Other Employees Tagged: Rodney Pomerleau , Harry Beardsley, Scott Collins, Shaun Daly, Rick Marino, Margarita Martinez, Denise Murray

January 30, 2020

Dealership Rating
Employee Rating

Excellent This is the place you want to go if you are looking for new car. Adam was great to work with. We had a lot of questions, weren't sure if we were goi More

by emchabot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rodney Pomerleau , Adam Arsenault

January 05, 2020

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Employee Rating

Great experience! Had an awesome time getting my new lease. Staff were knowledgeable, friendly, an professional across the board. Thanks to Bob lavine and rick marino w More

by Jhoerst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Parker Pearlstein , Michael Colagiovanni, Rick Marino, Neil Wetmore

Jan 21, 2020

Premier Subaru responded

That’s awesome ! Thank you so very much for your comments! We are so very happy to hear of your positive experience with us at Premier Subaru! We are so appreciative of your business! Enjoy your new car !

October 26, 2019

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Employee Rating

2019 Ascent We had a wonderful experience at Premiere Subaru. William Polito was very knowledgeable and helpful. We are very satisfied with our new car! We highly More

by rebeccaharkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Colagiovanni, William Polito

October 16, 2019

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Employee Rating

Go to any other Subaru Dealership Dishonest from day one of ownership. I had a safety recall last month that required oil replacement and they changed me for an $8 filter. More

by Client
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 16, 2019

Premier Subaru responded

We are truly sorry for you to post such a review. As you know from the documentation that you received from Subaru of America, this repair was the Valve Spring Recall, The protocol for the recall and work completed was detailed comprehensively from Subaru of America. In that document, you will note that, after the significant engine work is complete, Subaru of America will provide new synthetic oil at no charge. The customer's responsibility is limited only to the oil filter - which, after tax comes to approximately $8. So, effectively, you paid $8 for a comprehensive oil change service - a price that is certainly unmatched in the market. It is sad when you post something indicating we are "dishonest" when, in fact the service performed was a recall and the terms of the recall were mailed to you directly - by Subaru of America - which is how you knew to arrange for the repair.

Oct 18, 2019

Premier Subaru responded

Ms. Rowell/ Thanks for the follow up as we were able to now pull your complete service file - and a Carfax vehicle history report to have better information. Prior to completing the recall on your vehicle - which was done to Subaru standards and requirements - and, as outlined in a detailed letter, you have not been to our dealership in more than 4 years. According to Carfax, your vehicle was also in three separate accidents (as three separate insurance claims were filed against the vehicle) since the time in which you took delivery of the vehicle from our dealership in 2015. You have also driven the vehicle more than 100,000 miles since the last time it was at our dealership. We are unable to take care of any rust on the vehicle as, the car is well outside of Subaru's rust perforation warranty - that expired at 100,000 miles. Furthermore, that particular warranty wouldn't have applied anyway since, according to Carfax, areas of damage in a previous accident (and corresponding insurance claim) contained areas of your concern. We would strongly recommend you returning to the body shop that completed the work to discuss a further course of action. While your car was here - you requested an estimate from our body shop and we merely complied. Your exact bill from us on 09-13-2019 was $7.43 - which was for a sold Subaru oil filter, plus tax. The responsibility of which was clearly laid out in a detailed letter from Subaru to you - and filed with the National Traffic Highway Administration. Our company also provided you with a complimentary loaner vehicle during the time in which the recall repairs were being performed. We have done nothing wrong and, your review is grossly unfair. It is obvious from the history on the Carfax - which shows various repair facilities and, no loyalty to any one of them, that you don't value service levels, or the relationship with any one provider. We stand by our management of your recall repairs (we actually did two of them) and, what your responsibilities are. It is clear that only denote items that would be free as good service. We wish you the best in the future.

Oct 18, 2019

Client responded

Limited to 25 words or less in the first part of the review. Dishonest has to do with the fact that the only way I found out the car I purchased had been in a serious accident (prior to my purchase) was when I later had it serviced at a local body shop for a minor repair and they told me Mr. Alves (owner of the dealership) was the one who had a significant accident with the car. The staff told me the owner was a private owner and was very cagey about the accident. That was day one. Yes you performed the safety recall. If you want people to be committed to your dealership why would you not comp an $8 oil filter. I think it’s a clear indication of the poor customer service. Also I requested you take care of body rust on my 2013 Crosstrek around the gas fill. Your response to me documented on the service paperwork was you would not do it because I said the rust was there when I purchased the car. Again, a sign that customer care at Premier is very poor. Subaru has admitted to using poor metals in the car. Your denial to assist was again poor customer service. I only wish to be sure that customers who are considering purchase or service with you to maintain “buyer beware” as others have also posted. There are other opinions here. Good and bad. But my experience from day one has been pretty poor.

October 15, 2019

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Employee Rating

Great experience Parker was extremely helpful with my second purchase of a subaru, I had already had a great experience with the Watertown branch getting my son's firs More

by bardyah
Customer Service
Friendliness
Price
Recommend Dealer
Yes

September 07, 2019

Dealership Rating
Employee Rating

Beautiful experience Thank you bob Alvine??Pleasure to work with mike lucibello rick Marino and andi. Trustworthy and patient. Would highly recommend this dealership. The More

by Annrug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rodney Pomerleau, Andi Vilches, Parker Pearlstein , Rachael Kudej, Michael Lucibello, Rick Marino

Sep 10, 2019

Premier Subaru responded

Thank you for the 5 star review and recommendation ! We are so pleased to hear about your positive experience with the Premier Team. We appreciate your business and look forward to seeing you again in the future!

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