Robert Czaplicki
Robert Czaplicki at BMW of Ocala

Robert Czaplicki | Page 3

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

Contact Me
5.0
114 Reviews

Dealership Experience

9 yrs, 6 mos

Industry Experience

28 yrs, 1 mo

Specialties & Trainings

Ford and Chrylser certified tech for 20 years.

5.0

114 Reviews

Write a Review

114 Reviews of Robert Czaplicki

August 10, 2024

Dealership Rating
Employee Rating

Excellent service department and personnel! They keep us informed and updated as the work was progressing. More

by blake.isaacson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheik Bakhsh

Aug 12, 2024

BMW of Ocala responded

Thank you for your positive review! We’re glad to hear that our service department provided you with excellent service and kept you informed throughout the process. Your satisfaction is our priority, and we’re pleased that we met your expectations. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 10, 2024

Dealership Rating
Employee Rating

The service representatives are very professional and knowledgeable. They go beyond what you would expect from a service department. More

by Frankrob3.fr@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2024

BMW of Ocala responded

Thank you for your wonderful feedback! We’re delighted to hear that our service representatives impressed you with their professionalism and knowledge. It’s great to know they exceeded your expectations. If you ever need anything further, please don’t hesitate to reach out. We look forward to assisting you again!

August 08, 2024

Dealership Rating
Employee Rating

excellent service, very professional staff. in particular my assistant Robert, thank you make my service experience a pleasure thanks More

by solomtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheik Bakhsh

Aug 12, 2024

BMW of Ocala responded

Thank you for your wonderful review! We’re glad to hear that you had an excellent service experience and that Robert made it especially enjoyable. We’ll be sure to pass along your thanks to him. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

August 05, 2024

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Employee Rating

BMW in general and BMW in Ocala are fist class organization. they met or exceeded every expectation. More

by larrynickell123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Emanuel Tortorici , Sheik Bakhsh

Aug 06, 2024

BMW of Ocala responded

Thank you for the incredible review! We're so pleased to hear that both BMW and our team in Ocala have met or exceeded your expectations. Providing a top-notch experience is what we strive for, and your feedback truly validates our efforts. We look forward to continuing to deliver the excellence you’ve come to expect!

August 03, 2024

Dealership Rating
Employee Rating

Great customer service. Always have a great experience at this dealership. Took my car for service and they never disappoint. More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2024

BMW of Ocala responded

Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with us and that our service team continues to meet your expectations. Your satisfaction is our top priority, and we’re grateful for your trust in us. We look forward to serving you again!

July 31, 2024

Dealership Rating
Employee Rating

I was able to leave my car Friday night had my brake fluid flush Saturday morning. I was sent a video explaining about my tires, brakes etc then picked my car up Saturday afternoon. Great to know my car More

by Susanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson

Aug 01, 2024

BMW of Ocala responded

Thank you for sharing your experience! We’re glad to hear the brake fluid flush went smoothly and that you found the video update helpful. It’s great to know you felt your car was well taken care of. If you need anything else in the future, we’re here to help. Thank you for choosing BMW of Ocala.

July 31, 2024

Dealership Rating
Employee Rating

Like customer services, the appointment process on time,they care about you more than they actually care.my advice Robert Czapicki nice guy More

by Jacky lau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2024

BMW of Ocala responded

Thank you for your feedback! We’re glad to hear that you appreciated our customer service and the timely appointment process. Your recommendation of Robert is also much appreciated—he’s indeed a great part of our team. If you have any more thoughts or suggestions, please feel free to share. We look forward to serving you again!

July 30, 2024

Dealership Rating
Employee Rating

This dealership goes above and beyond every time. Keeping you updated with status of your vehicle while you wait.....Always feel welcomed:) More

by sweethonda78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2024

BMW of Ocala responded

Thank you for your fantastic feedback! We’re thrilled to hear that our team consistently goes above and beyond and that you feel welcomed every time you visit. Keeping you informed and comfortable is a top priority for us. If you need anything else or have any more feedback, we’re always here to help!

July 30, 2024

Dealership Rating
Employee Rating

The staff is very courteous and customer-service oriented. Service adviser Robert Czaplicki is excellent More

by Lynn P
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2024

BMW of Ocala responded

Thank you for your positive review! We’re delighted to hear that our staff, especially Robert, provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out!

July 30, 2024

Dealership Rating
Employee Rating

Spoke with service manager and he got me in the next day as always very expedient More

by keith_shipley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2024

BMW of Ocala responded

Thank you for your feedback! We're pleased to hear that our service manager was able to accommodate you quickly. We’re always here to ensure your needs are met efficiently. If you have any other questions or need further assistance, don’t hesitate to reach out.

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