Robert Czaplicki
Robert Czaplicki at BMW of Ocala

Robert Czaplicki | Page 4

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

Contact Me
5.0
114 Reviews

Dealership Experience

9 yrs, 6 mos

Industry Experience

28 yrs, 1 mo

Specialties & Trainings

Ford and Chrylser certified tech for 20 years.

5.0

114 Reviews

Write a Review

114 Reviews of Robert Czaplicki

July 30, 2024

Dealership Rating
Employee Rating

Professional, knowledgeable, timely, courteous, polite, and really great coffee bar w/ pastries, nuts, and Robert C is most amazing service manager. More

by Mnemethsales
Recommend Dealer
Yes
Jul 31, 2024

BMW of Ocala responded

Thank you for your wonderful review! We're delighted to hear that you had a great experience with our service and enjoyed our coffee bar. Robert C. is indeed a standout, and we're glad his service made such a positive impression. If you need anything else or have more feedback, feel free to reach out. We look forward to seeing you again!

July 29, 2024

Dealership Rating
Employee Rating

Robert is truly an asset to your company it was my service advisor I believe that's what you call them anyhow my particular vehicle was way beyond what would be financially advisable to repair but if More

by kwondoglenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2024

BMW of Ocala responded

Thank you for your kind words about Robert! We’re glad to hear that his support made a positive impact on your experience, even in a challenging situation. We appreciate your loyalty and would be thrilled to assist you with your next BMW. If you need anything in the future, don’t hesitate to reach out!

July 26, 2024

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Employee Rating

First class service! Very professional! Robert B. goes above and beyond to help us. Kudos to BMW of Ocala. More

by megeorge17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Emanuel Tortorici , Sheik Bakhsh

Jul 29, 2024

BMW of Ocala responded

Thank you so much for your fantastic review! We’re delighted to hear that you experienced first-class service and that Robert went above and beyond to assist you. Your kind words mean a lot to us, and we’ll be sure to pass along your kudos to Robert and the team. If there’s anything else we can do for you, please don’t hesitate to let us know.

July 26, 2024

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Employee Rating

Best BMW dealership in Central Florida. The staff is courteous and professional, please ask for Robert Czaaklicki (Service Manager) he's the best. More

by KoolHeat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2024

BMW of Ocala responded

Thank you for the fantastic review! We’re delighted to hear that you had a great experience with us and that our staff, especially Robert, made a positive impression. Your recommendation means a lot to us, and we’ll make sure to pass along your praise to Robert. If you need anything else, we’re here to help!

July 24, 2024

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Great service with a great team! Thanks for getting me in for same day service. More

by dianabergeron15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2024

BMW of Ocala responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our team and that we could accommodate your same-day service needs. We look forward to serving you again in the future!

July 24, 2024

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Employee Rating

They did a great job. We would definitely recommend them all of our friends for sure. More

by Chris wyatt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2024

BMW of Ocala responded

Thank you for your recommendation and positive feedback! We're thrilled to hear that you had a great experience with us. If there's anything else we can do for you or your friends in the future, please don't hesitate to reach out. We appreciate your support and look forward to assisting you again!

July 24, 2024

Dealership Rating
Employee Rating

Great service always . Takes care of business quickly , professionally. Have owned only Bmws for years. Trust the people at Ocala BMW. Picked up my car for service return More

by pdbyrd83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, John Wheeler

Jul 24, 2024

BMW of Ocala responded

Thank you for your kind words and loyalty! We're thrilled to hear that you consistently receive great service at our service center. Providing prompt and professional service is our commitment to every customer, and we're delighted that you trust us with your BMWs year after year. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to seeing you again for your next service appointment!

July 22, 2024

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Employee Rating

Very service oriented and attentive to detail. I would highly recommend them to anyone and will.continue to use them. More

by Mkmcdonald27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Emanuel Tortorici , Sheik Bakhsh

Jul 24, 2024

BMW of Ocala responded

Thank you for your wonderful feedback! We're delighted to hear that you found our service to be so attentive and detail-oriented. Providing exceptional customer service is a top priority for us, and it's great to know that you would recommend us to others. If there's anything more we can do for you, please don't hesitate to let us know. Safe travels, and see you next time!

July 22, 2024

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Employee Rating

Outstanding customer service, the best I have experienced in 40 years I thought it didn't exist anymore. I have been to 3 other BMW dealers, none were like this, thanks More

by threekays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2024

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us and that our customer service exceeded your expectations. We strive to provide exceptional service to each and every customer, and it's fantastic to know that our efforts are appreciated. We look forward to serving you again in the future and continuing to meet your automotive needs. If you have any further feedback or questions, please don't hesitate to reach out. Safe travels!

July 16, 2024

Dealership Rating
Employee Rating

I am always treated with respect by all, especially By Robert Czaplicki (Service Advisor). Very Happy have bought 3 cars to date. More

by Berardi.pac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson

Jul 18, 2024

BMW of Ocala responded

It's wonderful to hear about your positive experiences with Robert as your Service Advisor! It sounds like he's made a lasting impression with his respectful and attentive service. Thank you for your loyalty as a customer—we truly appreciate your continued trust in us. Looking forward to serving you again in the future!

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