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Robert Czaplicki
Robert Czaplicki at BMW of Ocala

Robert Czaplicki | Page 5

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

Contact Me
5.0
114 Reviews

Dealership Experience

9 yrs, 7 mos

Industry Experience

28 yrs, 2 mos

Specialties & Trainings

Ford and Chrylser certified tech for 20 years.

5.0

114 Reviews

Write a Review

114 Reviews of Robert Czaplicki

July 15, 2024

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Employee Rating

Excellent service department and staff. Friendly and quick to respond. Would highly recommend them to my friends More

by jeanine.treadway31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Emanuel Tortorici , Sheik Bakhsh

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Jul 18, 2024

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with our service department and staff. Your recommendation means a lot to us, and we look forward to welcoming your friends to our center as well. If there's anything more we can do for you, please feel free to reach out.

July 15, 2024

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Employee Rating

This is my sixth or seventh (I’m losing count here…lol) BMW from this dealership. I wouldn’t go anywhere else. Honest, professional, fair and ethical business dealings every time. More

by Deb.manos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson

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Jul 18, 2024

BMW of Ocala responded

Thank you so much for your loyalty and kind words! We truly appreciate your continued trust in us over the years. It's always a pleasure to serve customers like you who appreciate honest and professional business practices. We look forward to many more years of providing you with excellent service and helping you find the perfect BMW. If there's anything else you need, please don't hesitate to reach out.

July 14, 2024

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Employee Rating

The service department goes above and beyond customer needs. Robert Czaplicki is the most conscientious service advisor I’ve ever dealt with and I’ve been buying BMW’s for 22years! You almost have to pur More

by gdlugos9
Recommend Dealer
Yes
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Jul 15, 2024

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that our service department exceeded your expectations and that Robert made such a positive impression. Your loyalty and kind words mean a lot to us, and we look forward to continuing to provide you with exceptional service!

July 13, 2024

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Very professional. Answered all my concerns and date of completion. Very courteous Especially liked the video that required service. More

by frank.bermudez2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2024

BMW of Ocala responded

Thank you for your positive feedback! We're pleased to hear that our team was professional and addressed all your concerns. We look forward to assisting you again in the future.

July 10, 2024

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Employee Rating

Excellent job on service! Top to bottom! Robert is a wonderful service advisor! They made every effort to make sure that the car was running smoothly. More

by cafcrq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2024

BMW of Ocala responded

We are so glad you enjoyed working with Robert and that he took such good care of your BMW. Thank you so much for the 5 star review!

July 10, 2024

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Such a wonderful experience! My first time using Ocala BMW and I have owned several BMW’s and used other dealerships but this service department blew me away! From the moment I More

by Arlene Liner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genius I forgot his name

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Jul 11, 2024

BMW of Ocala responded

That's fantastic to hear! We are so glad you enjoyed your experience, it was a pleasure working with you. Thank you so much for the 5 star review!

July 05, 2024

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Employee Rating

Robert provided excellent customer service. He made sure I was taken care of when I brought my 430 for routine maintenance. Very knowledgeable and personable too. More

by tlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, John Wheeler, Emanuel Tortorici

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Jul 08, 2024

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that Robert provided you with excellent customer service during your recent visit for routine maintenance on your BMW. We strive to ensure every customer feels well taken care of, and it's great to know that Robert's knowledge and personable approach made a positive impact. Please don't hesitate to reach out if you have any further automotive needs.

July 04, 2024

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Robert with service provided professional an outstanding service, I highly recommended him. I m very happy with BMW service! More

by Gretchen.mccullough72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 08, 2024

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that Robert provided you with outstanding service at our BMW center. Your recommendation means a lot to us, and we're delighted that you're happy with our service. Please don't hesitate to reach out if you need anything else.

July 03, 2024

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Employee Rating

Excellent customer service and very respectful treatment. Waiting time doesn’t feel too long. Excellent report of your car condition More

by Wanda Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheik Bakhsh

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Jul 08, 2024

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled that you experienced excellent customer service and respectful treatment at our dealership. It's great to hear that the waiting time felt reasonable and that you received an excellent report on your car's condition. We appreciate your feedback and look forward to serving you again.

July 03, 2024

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Employee Rating

BMW did a great job taking care of me with my X3. Highly recommended there services More

by Lauren Taub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 08, 2024

BMW of Ocala responded

Thank you for your great review! We're thrilled to hear that you had a positive experience with our services. Your recommendation means a lot to us, and we look forward to serving you again in the future.

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