Robert Czaplicki
Robert Czaplicki at BMW of Ocala

Robert Czaplicki | Page 6

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

Contact Me
5.0
114 Reviews

Dealership Experience

9 yrs, 7 mos

Industry Experience

28 yrs, 2 mos

Specialties & Trainings

Ford and Chrylser certified tech for 20 years.

5.0

114 Reviews

Write a Review

114 Reviews of Robert Czaplicki

July 03, 2024

Dealership Rating
Employee Rating

They go beyond expectations in service. I am a woman of few words and that says it all More

by joannmcmanamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson

Jul 08, 2024

BMW of Ocala responded

Thank you for your 5 star review! We're thrilled to have exceeded your expectations in service. Your satisfaction means the world to us, and we look forward to continuing to provide you with exceptional care in the future.

July 03, 2024

Dealership Rating
Employee Rating

As usual, RED CARPET TREATMENT in the Service Department. They go out of their way to make sure that I am taken care of quickly, efficiently and with the added special treatment that makes me feel VALUED!!! More

by angie.clifton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Emanuel Tortorici , Sheik Bakhsh

Jul 08, 2024

BMW of Ocala responded

Thank you so much for your fantastic review! We're thrilled to hear that you consistently receive the red carpet treatment at our BMW Ocala Service Department. Ensuring our customers feel valued and well taken care of is our top priority, and we're delighted that every member of our team contributes to making your experience special. Thank you for choosing BMW as your brand of choice because of our service. We truly appreciate your loyalty and look forward to continuing to serve you with excellence.

July 01, 2024

Dealership Rating
Employee Rating

BMW Ocala associates are friendly and professional. They were flexible and willing to work with my changing schedule too. More

by JessicaStorm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Emanuel Tortorici , Sheik Bakhsh

Jul 01, 2024

BMW of Ocala responded

Thank you for your review! We're pleased to hear that you had a positive experience with our team. It's great to know that they were accommodating and flexible with your schedule, ensuring a smooth and convenient experience for you. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

June 27, 2024

Dealership Rating
Employee Rating

They go above and beyond to resolve issues. All staff deliver excellent service. They are the best BMW dealership. More

by Ainsley.cain17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

BMW of Ocala responded

Thank you for your fantastic review! We're delighted to hear that our team went above and beyond to resolve any issues you encountered. Providing excellent service is our priority, and we're honored to be considered the best BMW dealership by you. Your feedback means a lot to us, and we look forward to continuing to exceed your expectations in the future. Thank you for choosing us!

June 27, 2024

Dealership Rating
Employee Rating

My experience with the sales and service advisors have been very positive. The customer service at this dealership is top notch. They make you feel like you are a priority when you walk in the door or cal More

by chandramitchell59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with both our sales and service advisors. Providing top-notch customer service and making you feel like a priority are our goals. Your feedback is greatly appreciated, and we look forward to continuing to exceed your expectations during your future visits. Thank you for choosing our dealership!

June 26, 2024

Dealership Rating
Employee Rating

The service is very good and the service attitude is very good,nice good ok More

by yong chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Emanuel Tortorici , Sheik Bakhsh

Jun 28, 2024

BMW of Ocala responded

Thank you for your feedback! We're glad to hear you had a positive experience with our service and team. Your satisfaction is important to us, and we look forward to serving you again in the future.

June 25, 2024

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Employee Rating

It is true that they treat you like family. Every need is thought about. Great service! More

by d1tipton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

BMW of Ocala responded

We're delighted to hear that you felt like family with us! Providing for your every need is our top priority, and we're grateful for your kind words about our service. Thank you for taking the time to share your experience!

Jun 25, 2024

d1tipton responded

Thankyou for taking great care of my car!

June 25, 2024

Dealership Rating
Employee Rating

First class service from beginning to end. Will recommend to friends. Will definitely use again. More

by jerrywiddowson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that you had a first-class experience with us from start to finish. Your recommendation means a lot to us, and we look forward to serving you again in the future!

June 24, 2024

Dealership Rating
Employee Rating

BMW of Ocala always provides stellar customer service. I'm always greeted with professionalism and a smile. Robb Czaplicki always provides clear communication while offering great professional feedback on More

by triscilla.cobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2024

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear about your positive experiences with our team, especially with Rob. Providing stellar service and clear communication is what we strive for. We look forward to continuing to exceed your expectations in the future!

June 24, 2024

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Employee Rating

Both the dealership and the sales representative, James Niedermayer, were outstanding. James helped us find the car we wanted and working with the store manager got us a great price. Having bought another More

by greygobbler
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Christina Gangapersaud, James Niedermayer , Frank Rebro

Jun 24, 2024

BMW of Ocala responded

Thank you for your wonderful feedback! We're thrilled that you had an outstanding experience with both our dealership and James. It's great to hear that James helped you find the car you wanted and worked with our manager to get you a great price. We truly appreciate your continued trust and loyalty. Please let us know if there's anything else we can do for you. We look forward to serving you again in the future!

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