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Robert Czaplicki

Overview Reviews (115) Inventory (236)

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Robert Czaplicki

Robert Czaplicki | Page 7

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

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5.0

115 Reviews

Overview Reviews (115) Inventory (236)

Dealership Experience

9 yrs, 8 mos

Industry Experience

28 yrs, 3 mos

Specialties & Trainings

Ford and Chrylser certified tech for 20 years.

5.0

115 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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115 Reviews of Robert Czaplicki

June 24, 2024

Dealership Rating

Employee Rating

Both the dealership and the sales representative, James Niedermayer, were outstanding. James helped us find the car we wanted and working with the store manager got us a great price. Having bought another Niedermayer, were outstanding. James helped us find the car we wanted and working with the store manager got us a great price. Having bought another car there last year I continue to be pleased with their excellent service. More

by greygobbler

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Christina Gangapersaud, James Niedermayer , Frank Rebro

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Jun 24, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We're thrilled that you had an outstanding experience with both our dealership and James. It's great to hear that James helped you find the car you wanted and worked with our manager to get you a great price. We truly appreciate your continued trust and loyalty. Please let us know if there's anything else we can do for you. We look forward to serving you again in the future!

June 20, 2024

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Employee Rating

Service provided as requested. Especially nice was that they picked up my car on Monday morning and brought it back the next morning ... all with no charge. Especially nice was that they picked up my car on Monday morning and brought it back the next morning ... all with no charge. More

by burnie

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We're glad to hear that we could accommodate your needs with our complementary valet service. We strive to provide convenient and reliable service for our customers. Please don't hesitate to reach out if you need anything else in the future!

June 20, 2024

Dealership Rating

Employee Rating

Excellent service from the beginning to the end. Robert Czaplicki is professional, knowledgeable, friendly, and courteous. I will always recommend BMW of Ocala where they make everyone feel welcomed Robert Czaplicki is professional, knowledgeable, friendly, and courteous. I will always recommend BMW of Ocala where they make everyone feel welcomed. More

by SEllisClark

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience from start to finish with Robert. Providing professional, knowledgeable, friendly, and courteous service is what we strive for. We appreciate your recommendation and look forward to welcoming you back to BMW of Ocala!

June 19, 2024

Dealership Rating

Employee Rating

Quick service friendly awesome facilities. They got us right in when they opened because of mail in tire They got us right in when they opened because of mail in tire More

by bbonomo1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brent Gustafson, Emanuel Tortorici , Sheik Bakhsh

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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We're glad to hear that you had a quick and friendly experience with our awesome facilities. Handling your tire issue promptly when we opened is what we aim for. We appreciate your review and look forward to your next visit!

June 19, 2024

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Employee Rating

Excellent service consultant. Very efficient and professional! My appointment was done as expected with great ease. Very efficient and professional! My appointment was done as expected with great ease. More

by Avijeet_dut

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with our service consultant. Providing efficient and professional service is what we strive for. We appreciate your review and look forward to your next visit!

June 17, 2024

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Employee Rating

Excellent service from the Service Manger and the repair tech. My only issue was the policy of a fee to use a credit card. I’ve never experienced that at any other dealership. tech. My only issue was the policy of a fee to use a credit card. I’ve never experienced that at any other dealership. More

by Z4 Owner

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sheik Bakhsh

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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your feedback! We're pleased to hear that you received excellent service from our service department. We appreciate your input regarding the credit card fee and will take it into consideration to better serve you in the future. Please feel free to reach out if you have any further questions or concerns.

June 17, 2024

Dealership Rating

Employee Rating

Our server provider Robert Czaplicki is Excellent! !!! Always goes the extra mile to make sure we are satisfied with our service on our vehicles. !!! Always goes the extra mile to make sure we are satisfied with our service on our vehicles. More

by bob.connell

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Weetley Leonvil

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Jun 21, 2024 -

BMW of Ocala responded

Thank you for your excellent review! We're thrilled to hear that Robert provided you with outstanding service and consistently goes the extra mile. Your satisfaction is our priority, and we look forward to continuing to provide you with great service for your vehicles.

June 13, 2024

Dealership Rating

Employee Rating

This BMW dealer is the most wonderful dealership I’ve ever dealt with, including Mercedes! ever dealt with, including Mercedes! More

by jseitz1000

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 21, 2024 -

BMW of Ocala responded

Thank you so much for your wonderful review! We're honored to be considered the most wonderful dealership you've dealt with, especially compared to Mercedes. We appreciate your kind words and look forward to continuing to provide excellent service to you!

June 13, 2024

Dealership Rating

Employee Rating

Everyone at the dealership is friendly and helpful. This makes it a pleasurable experience.i received excellent care and attention while I was there . This makes it a pleasurable experience.i received excellent care and attention while I was there . More

by Mckehoe1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 13, 2024 -

BMW of Ocala responded

We're thrilled to hear about your positive experience at our dealership! Your satisfaction is our priority, and we truly appreciate your kind words. Thank you for choosing us, and we look forward to serving you again!

June 12, 2024

Dealership Rating

Employee Rating

Very pleasant experience ( our first since moving to Florida). Robert was very efficient and friendly to us. Dealership was clean and waiting area was comfortable Florida). Robert was very efficient and friendly to us. Dealership was clean and waiting area was comfortable More

by slhuey

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 13, 2024 -

BMW of Ocala responded

We're delighted to hear that your first experience with us in Florida was a pleasant one! Robert and always strive to provide efficient and friendly service to all our customers. Maintaining a clean, comfortable waiting area is essential for us, so we're glad you found it to your liking. If you have an need assistance in the future, please feel free to reach out. We look forward to serving you again!

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