Robert Datri | Page 7

Excellent experience! I had purchased a used 2017 BMW M3 from a private party dealer. The vehicle was perfect except for the fact that the windshield was replaced to an aft I had purchased a used 2017 BMW M3 from a private party dealer. The vehicle was perfect except for the fact that the windshield was replaced to an aftermarket brand. About a week into my ownership I noticed an intense rattle coming from the dashboard. I brought it into Circle BMW for a diagnosis. The first time the presumption was that at speed there was a vibration coming from the roof rails, traveling down the A pillar and making trim in the cabin rattle. All hardware from the roof was replaced and trim reinforced. Needless to say that did not fix the problem, and I had a feeling that the problem was with the windshield, considering it was the only thing abnormal about the car. I did take the car back in two more times, each time diving more into the situation. After the third time receiving the car back with no fix I emailed the service manager Robert Datri who told me to bring the car back for a test drive with the shop foreman Blake Simon. After the test drive the rattle was successfully duplicated and Blake stated to me that he would get to the bottom of this issue. The verdict finally came down to the windshield, as Blake diagnosed that insulation was missing and the windshield was poorly installed. Considering I had just purchased the car from a private party dealer, both Blake and Robert were my advocate in communicating with the dealer. The end was result was that I got a brand new OEM Pilkington windshield covered by the dealer I purchased the car from. A couple weeks have gone by and the rattle is completely gone. Also, there were other smaller issues such as the rear door passenger sunshade being broken, rear door driver carbon fiber trim broken, and rear rattle coming from the third brake light all taken care of at Circle BMW. Blake is truly a customer advocate, he consistently fought for the right thing needed. For example: the carbon fiber trim could not be order from BMW as it would only come in a set of four, he managed to successfully order the replacement part while communicating with BMW NA. I highly recommend this dealer and I am glad I formed this relationship. Both Blake and Robert solved an issue that would have otherwise been a deal breaker in owning this fantastic car. More

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Pleasant and smooth transaction I have been a client of Circle BMW service for years, and they never disappoint. Thomas Albut, and Bob Datri always went above and beyond to serve an I have been a client of Circle BMW service for years, and they never disappoint. Thomas Albut, and Bob Datri always went above and beyond to serve and please their clients. This is my first lease from Circle and Kevin Prull and the team made the experience smooth and pleasant. Highly recommended. More

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THE BEST As always, excellent customer service and experience in keeping a happy customer. The Circle BMW service team is the BEST, particularly Bob Datri (Se As always, excellent customer service and experience in keeping a happy customer. The Circle BMW service team is the BEST, particularly Bob Datri (Service Director) and Blake Simone (Shop Foreman) who are professional, friendly, courteous, knowledgeable, detailed oriented, and best in their work. These two gentlemen are my reason for choosing Circle BMW. They always find a way to accommodate me and keep me happy - be it a simple oil change or a more complex repair. My thanks and kudos to them, as both are excellent assets to the Circle BMW team. More

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I just picked up my new X3 and the entire process was extraordinary: from the test drive to the delivery this dealer was top notch! extraordinary: from the test drive to the delivery this dealer was top notch! More

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Best-in-class service The entire service team at Circle BMW is phenomenal, particularly Bob Datri (Service Director) and Blake Simone (Foreman). These two gentlemen are the The entire service team at Circle BMW is phenomenal, particularly Bob Datri (Service Director) and Blake Simone (Foreman). These two gentlemen are the best in the business, personable, knowledgeable, detail oriented, and flexible to always accommodate customer needs. The incredible service provided is the main reason I buy all of my cars at Circle, seven thus far and counting. Dave Davino More

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Excellent dealershio Best in sales: Robert Cavalieri (he sold me 3 cars) Best in service: Bob Datri and his team (took care of 5 cars I bought from this dealership in the Best in sales: Robert Cavalieri (he sold me 3 cars) Best in service: Bob Datri and his team (took care of 5 cars I bought from this dealership in the last 15 years or so) More

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Best car buying experience! I am a repeat customer and would recommend Circle BMW of Eatontown NJ to everyone. The entire dealership, from sales to service, is professional, poli I am a repeat customer and would recommend Circle BMW of Eatontown NJ to everyone. The entire dealership, from sales to service, is professional, polite and extremely helpful! More

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Go above and beyond From the General Sales Manager Laura to Service Manager Bob and lastly my sales rep Cara, all went above and beyond to make me a happy customer! That From the General Sales Manager Laura to Service Manager Bob and lastly my sales rep Cara, all went above and beyond to make me a happy customer! That is what sets Circle BMW apart! Thank you team! More

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Great dealership with a willingness to meet price. Cara, our consultant, did a great job working with us to get the car we wanted at a price that was very fair. This team gets the picture when it c Cara, our consultant, did a great job working with us to get the car we wanted at a price that was very fair. This team gets the picture when it comes to dealing with customers who don’t want to spend a day working a deal. More

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Recent purchase I am so pleased with the purchase of my 2019 BMW X1 Thank you Robert Cavalieri for your expertise, compassion and the time afforded me on this enjoya I am so pleased with the purchase of my 2019 BMW X1 Thank you Robert Cavalieri for your expertise, compassion and the time afforded me on this enjoyable journey. I also had the pleasure of working with Hon Fung, Finance Manager. I was quite impressed with the personal welcome I received from members of the BMW team. I would like to thank Tom DeFelice, Robert Datri, Frank Picone, Laura Flour and Paul Starnes. I love my new X1 and I'm looking forward to a continued relationship with Circle BMW, Eatontown. Adeline G. More

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