Robert Fellows | Page 13

I’ve have the best service experience I’ve ever had at Autobarn Volvo Oak Park. Great crew and facility and they always treat me like a family member. Autobarn Volvo Oak Park. Great crew and facility and they always treat me like a family member. More

by CAR6 Verified Customer Verified Customer

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Robert Fellows always goes above & beyond to make sure that my handsome Volvo and I always get taken care of. There's yet to be a technical question that he (or any of the other service team members) hav that my handsome Volvo and I always get taken care of. There's yet to be a technical question that he (or any of the other service team members) haven't been able to answer or find a solution for. I won't be taking Otto (my XC60) anywhere besides Autobarn Volvo OP for service! More

by EVANFOWLER Verified Customer Verified Customer

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Everyone was very helpful in getting my car in for an unexpected service the week before Thanksgiving. All issues were corrected and the car was cleaned and safe. unexpected service the week before Thanksgiving. All issues were corrected and the car was cleaned and safe. More

by KORTDWILLIAMS1 Verified Customer Verified Customer

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The car salesman (Firas Algahef)was very professional and clearly understood the type of car I wanted. He was very patient and I and very happy with my purchase! clearly understood the type of car I wanted. He was very patient and I and very happy with my purchase! More

by NICOLSINGLETON Verified Customer Verified Customer

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Always the best, most accommodating service here. They don't try and push you into service you don't need. The place really is first class. don't try and push you into service you don't need. The place really is first class. More

by brian1 Verified Customer Verified Customer

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Took great care of me and my vehicle that I bought elsewhere. Caught a problem I hadn’t seen and dealer I bought from is fixing. Knowledgeable, dependable and good overall service (even got a great ca elsewhere. Caught a problem I hadn’t seen and dealer I bought from is fixing. Knowledgeable, dependable and good overall service (even got a great car wash) Will be my go to for maintenance/service . Thx! More

by NELSONACJR1 Verified Customer Verified Customer

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Cane in for 30k mile service and to have Start/Stop maintenance message looked into. Work was done promptly, and was very happy to have a loaner for the day. However, even though the auxiliary battery maintenance message looked into. Work was done promptly, and was very happy to have a loaner for the day. However, even though the auxiliary battery was replaced, the Start/Stop function has not worked once in the two days since, even in appropriate temperatures and driving conditions. It's been a constant nuisance since the car was purchased, and didn't seem to be resolved. Also, as a side note, a few of the technicians and support people came into the service office area not wearing masks to talk to other associates. Also, pens were being reused between people. I get that it's tough, but given the spread of COVID right now, I expected better protocols to ensure customer safety. More

by JTSDOUGLAS Verified Customer Verified Customer

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Maintenance and service for my 2015 XC70 has been very good over the past 5 years. Robert Fellows stands out among service reps - exceedingly responsive, detail oriented, good with explanations and overal good over the past 5 years. Robert Fellows stands out among service reps - exceedingly responsive, detail oriented, good with explanations and overall a very good communicator. Bottom line is that I trust him and will keep bringing my car back so that I can have confidence that I'm not overpaying for maintenance. More

by MORONEY985 Verified Customer Verified Customer

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The service team was great. Very helpful from the start to the finish. They called to give me updates on the status while my car was with them so I was never wondering where we were in the process. to the finish. They called to give me updates on the status while my car was with them so I was never wondering where we were in the process. More

by JACKSON.CHAPPLE Verified Customer Verified Customer

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It’s always a pleasure to know you can trust the advice Robert Fellows provides. He knew right away the issue, confirmed it and had our car service completed. Excellent service and good people. Robert Fellows provides. He knew right away the issue, confirmed it and had our car service completed. Excellent service and good people. More

by GONZALEZ7115 Verified Customer Verified Customer

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