Robert Fellows | Page 23

My recent Volvo service visit Robert Fellows excellent service advisor took care of me like I was family as he always does and explain every detail of what was being done I think h Robert Fellows excellent service advisor took care of me like I was family as he always does and explain every detail of what was being done I think him for his persistence with the wheel warranty company and for getting my wheels repaired. More

by SBRANDT3 Verified Customer Verified Customer

Report | Print

Service Robert reviewed all thoroughly prior to any work starting. He discussed the solutions to the situation and the amount of time it would. An update wa Robert reviewed all thoroughly prior to any work starting. He discussed the solutions to the situation and the amount of time it would. An update was given during the process and alll was finished a day early. Thank you all. More

by RGDORE Verified Customer Verified Customer

Report | Print

Volvo XC60 service visit Saturday service appointment fits my schedule & I was able to delay my appointment start time 1.5 hrs on day of the appointment so it was big plus for Saturday service appointment fits my schedule & I was able to delay my appointment start time 1.5 hrs on day of the appointment so it was big plus for me More

by Biggie Mack Verified Customer Verified Customer

Report | Print

Excellent Service Department Marc was extremely helpful in assisting me by being an advocate to resolve the issues I continued to have with my car. He kept me informed through th Marc was extremely helpful in assisting me by being an advocate to resolve the issues I continued to have with my car. He kept me informed through the entire process of repair. I live in downtown Chicago but will continue to get my car serviced at this dealership! More

by SHARON.ROSY Verified Customer Verified Customer

Report | Print

First-class service department Professional, welcoming, punctilious in attention to detail, the service department dealt with immediate issues and made constructive and useful sugge Professional, welcoming, punctilious in attention to detail, the service department dealt with immediate issues and made constructive and useful suggestions for future needs over the next six months. More

Report | Print

Volvo V60 T5 I was greeted as soon as I pulled into the Service Department by Robert. He knew exactly why I was there and what service was to be performed. The ser I was greeted as soon as I pulled into the Service Department by Robert. He knew exactly why I was there and what service was to be performed. The service was completed on time and successfully. More

by WKHODATZ Verified Customer Verified Customer

Report | Print

Tire problem Great service. My car’s display informed me that a tire was losing pressure. I took the car in without an appointment. Robert put the car in the queue Great service. My car’s display informed me that a tire was losing pressure. I took the car in without an appointment. Robert put the car in the queue for repair. His estimate of time and cost were spot on. Thanks, Robert. Cheers More

by robert0mastejulia Verified Customer Verified Customer

Report | Print

Oil change I originally came in for what I thought was a scheduled oil change based on the sticker fixed to the window above the driver side visor. Because it wa I originally came in for what I thought was a scheduled oil change based on the sticker fixed to the window above the driver side visor. Because it was a lease i want to be diligent about the required maintenance. Turned out the oil change was not necessary according to the lease but i was not made aware at drop off. when I explained the situation to Robert Fellows he educated me on the required maintenance intervals and graciously removed the charge for the oil change. Much appreciated. The only thing I would like to request is a curtesy loner vehicle le for oil changes. Maybe not for the whole day but at least four hours as I rearranged my schedule to meet with a client in the area and it would have been nice to have had transportation. More

by SDHOLLOWAY1 Verified Customer Verified Customer

Report | Print

Robert Fellows was extremely helpful in getting my fixed! Robert was flexible in letting me bring my car in earlier than my scheduled appt., and he did a nice job explaining in detail the problem my car batte Robert was flexible in letting me bring my car in earlier than my scheduled appt., and he did a nice job explaining in detail the problem my car battery was experiencing. More

by HINESM Verified Customer Verified Customer

Report | Print

Dead Battery Help I had a battery issue and had to have my car jumped after work on Friday. I called Robert and asked if I could bring my car in on Saturday to check th I had a battery issue and had to have my car jumped after work on Friday. I called Robert and asked if I could bring my car in on Saturday to check the life of the battery. He said yes, of course. I thought more about it and was afraid my car wouldn't start on Saturday morning and called him back again to ask if I could bring it over at that time. He said yes, of course! It is always a pleasure talking with the service team, but Robert ROCKS! While the price is high for a new battery, I didn't want to mark less than 5 stars! Price should really get a one :( More

by AMARONEY417 Verified Customer Verified Customer

Report | Print