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Robert Fragoso
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Robert Fragoso | Page 3
Service Advisor
Mercedes-Benz of Hoffman Estates
1000 West Golf Rd
Hoffman Estates, IL 60169
57 Reviews
57 Reviews of Robert Fragoso
June 25, 2020
Best dealership in Illinois, excellent service and great communication. I highly recommend this location to everybody, and scheduling a service is very smooth and simple. communication. I highly recommend this location to everybody, and scheduling a service is very smooth and simple. More
by EDDYCASTRO
Verified CustomerOther Employees Tagged: Stephanie Smith
Helpful 
June 25, 2020
Service a Don’t understand why my car was dirtier than when I gave it to them. Seems a little silly especially after I spent so much money. Also broke my gas Don’t understand why my car was dirtier than when I gave it to them. Seems a little silly especially after I spent so much money. Also broke my gas cap and didn’t hear back. I went somewhere else to fix it. Recommended brakes and I went to another place because they didn’t feel like cleaning my car. Maybe cause my car isn’t 100k? Sad More
by SOCRMUNKY9
June 21, 2020
The last few visits the recommended repairs were ridiculously high.....other dealers were at a much more reasonable price. I have had 6-8 cars bought or leased from there would expect better pricing ridiculously high.....other dealers were at a much more reasonable price. I have had 6-8 cars bought or leased from there would expect better pricing. With that said service overall is good. More
by LALOLA
June 19, 2020
Extensive Service/Repairs I am a personal friend of several MB Hoffman employees since they have now become a Zeigler dealership. I brought my car in for several issues to be r I am a personal friend of several MB Hoffman employees since they have now become a Zeigler dealership. I brought my car in for several issues to be repaired under my Zurich warranty coverage. Robert, my service advisor, was super friendly and helpful. He made sure that Zurich would cover all of my issues. I took a loaner home, and he called me to inform me that a part inside my engine (wrist pins) were defective, and that it would be a very large service and should also be covered by Zurich. They also performed two recalls on my car on top of all of the rest. Robert called me several times throughout the two or two and a half weeks I had the loaner car giving me updates. When I picked the car up, it was just as clean as when I dropped it off, and the many issues I had with the car are now of course fixed! I am not sure who the tech was that worked on my car but he/she did a terrific job. There were a lot of things to fix on the car! Only a very, VERY small fraction of the total cost was not covered by Zurich and had to come out of my pocket. I was never more happy to actually SPEND money considering how much I had saved through my Zurich coverage! Robert was awesome through the whole process. This service dept (and the rest of the dealer) is top notch! (Unlike certain other Chicagoland MB dealers...) More
by CHRIS.BRANDEIS1
June 19, 2020
I did service of my MB GLE 350.Robert Fragoso is the I did service of my MB GLE 350. Robert Fragoso is the best!!He really helps me a lot,and solve all my car needs. I did service of my MB GLE 350. Robert Fragoso is the best!!He really helps me a lot,and solve all my car needs. More
by TARASSKALSKYI
June 18, 2020
good rep, expensive,not totally happy. Robert is always helpful and pleasant. The costs are high. The batteries for the remotes should be a free item. I had to wait awhile for my car, espec Robert is always helpful and pleasant. The costs are high. The batteries for the remotes should be a free item. I had to wait awhile for my car, especially when 2 others after me got their car first. Also, I had to return the next day since my remote did not work. The batteries were upside down. Robert turned them around. More
by DRCAT2219
June 18, 2020
Great service, expensive As always Robert was excellent to work with. I understand that maintaining a car is expensive, but it seems every year it costs at least a $1000 to ma As always Robert was excellent to work with. I understand that maintaining a car is expensive, but it seems every year it costs at least a $1000 to maintain More
by GEBERTG667
June 14, 2020
As always Piotr was outstanding. He knows that my time is limited and was fully prepared to complete the transaction quickly. He had reached out the day before to collect my information so that he and his fi limited and was fully prepared to complete the transaction quickly. He had reached out the day before to collect my information so that he and his finance folks were prepared. Piotr is highly professional with a deep knowledge of his product. This is the latest in a long series of buys from him and he never disappoints. I would refer him to anyone I know. More
by Nickfotos
Other Employees Tagged: Tom Herwehe, Charlie Trauscht , Piotr Siemieniuk
June 11, 2020
Very professional and helpful. Clean and prompt service from service department. I would definitely use them again. Robert went out of his way to make sure I was happy with my experience. from service department. I would definitely use them again. Robert went out of his way to make sure I was happy with my experience. More
by CMBARSANO
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