Robert Fragoso | Page 4
Service Advisor
Mercedes-Benz of Hoffman Estates
1000 West Golf Rd
Hoffman Estates, IL 60169
57 Reviews
Write a Review57 Reviews of Robert Fragoso
June 05, 2020
Big thanks to Robert! Working with Robert was easy and he provided excellent service. He kept in contact with me regarding my vehicle and explained what the process would c Working with Robert was easy and he provided excellent service. He kept in contact with me regarding my vehicle and explained what the process would consist of. He answered each one of my questions thoroughly. Would recommend him and this service department for anyone looking for top tier service from start to finish! More
June 05, 2020
OIL & FILTER CHANGE/TIRE ROTATION A Big Thanks to everyone here @ the dealership. Very professional, efficient & courteous from the beginning to end of my service appointment. All my q A Big Thanks to everyone here @ the dealership. Very professional, efficient & courteous from the beginning to end of my service appointment. All my questions were answered. This group goes above & beyond in customer service! More
Other Employees Tagged: David Bennett, Mike Connolly, Tom Herwehe, Robert Sullivan, Julio Ramirez, Wojciech Rogoz, Dick Barker , Jason Palmer, Matthew Price
June 05, 2020
there was never a problem I bought a few cars in this company, I am satisfied when it comes to service and there is always a problem, we are able to solve it together and every I bought a few cars in this company, I am satisfied when it comes to service and there is always a problem, we are able to solve it together and everything works out always okay More
June 04, 2020
Big thanks to Robert keeping in contact throughout and for providing detailed explanation of the issue. Definitely would recommend 👍🏻 The service was excellent and I also got a loaner while my car was b for providing detailed explanation of the issue. Definitely would recommend 👍🏻 The service was excellent and I also got a loaner while my car was being fixed which was very helpful! More
June 02, 2020
Awesome service Great experience with Rob Fragoso in service!! Had some minor issues and he and his team got me going again with no issues. Highly recommended!! Great experience with Rob Fragoso in service!! Had some minor issues and he and his team got me going again with no issues. Highly recommended!! More
May 25, 2020
Service was for routine and expected items. Service was completed accurately, on time, and within the cost structure that was discussed. Written guidelines were provided for future work. No addi Service was completed accurately, on time, and within the cost structure that was discussed. Written guidelines were provided for future work. No additional charges were made. More
May 20, 2020
excellent service- again Every service coordinator I have worked with, especially Robert Fragoso and Wojciech, are helpful, courteous, and efficient. Service is the reason I c Every service coordinator I have worked with, especially Robert Fragoso and Wojciech, are helpful, courteous, and efficient. Service is the reason I continue to purchase the brand. More
Other Employees Tagged: Wojciech Rogoz
May 15, 2020
Service Review It is always a good experience to work with Service Manager Mr. Robert Fragoso since he delivers on promises regarding on - time completion and satis It is always a good experience to work with Service Manager Mr. Robert Fragoso since he delivers on promises regarding on - time completion and satisfaction of work performed on my car. More
May 05, 2020
Great My service went great, good communication. Safety precautions were good. Service went very quick, only one hour. Very good waiting areas with books My service went great, good communication. Safety precautions were good. Service went very quick, only one hour. Very good waiting areas with books to read and TV. More
April 24, 2020
50,000 mile check up Fabulous service. Discussed needs on phone. You guys came to house, got the car, did the service and returned it to me. So wonderful! Love that conven Fabulous service. Discussed needs on phone. You guys came to house, got the car, did the service and returned it to me. So wonderful! Love that convenience. More

