Robert Fragoso
Robert Fragoso at Mercedes-Benz of Hoffman Estates

Robert Fragoso | Page 4

Service Advisor

Mercedes-Benz of Hoffman Estates

1000 West Golf Rd
Hoffman Estates, IL 60169

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57 Reviews
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57 Reviews

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57 Reviews of Robert Fragoso

June 05, 2020

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Employee Rating

Big thanks to Robert! Working with Robert was easy and he provided excellent service. He kept in contact with me regarding my vehicle and explained what the process would c More

by Jessica Sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 05, 2020

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Employee Rating

OIL & FILTER CHANGE/TIRE ROTATION A Big Thanks to everyone here @ the dealership. Very professional, efficient & courteous from the beginning to end of my service appointment. All my q More

by RENEEBRYANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 05, 2020

Dealership Rating
Employee Rating

there was never a problem I bought a few cars in this company, I am satisfied when it comes to service and there is always a problem, we are able to solve it together and every More

by WOJTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 04, 2020

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Employee Rating

Big thanks to Robert keeping in contact throughout and for providing detailed explanation of the issue. Definitely would recommend 👍🏻 The service was excellent and I also got a loaner while my car was b More

by RIMA.RAGINIENE
Recommend Dealer
Yes

June 02, 2020

Dealership Rating
Employee Rating

Awesome service Great experience with Rob Fragoso in service!! Had some minor issues and he and his team got me going again with no issues. Highly recommended!! More

by Consta1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 25, 2020

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Employee Rating

Service was for routine and expected items. Service was completed accurately, on time, and within the cost structure that was discussed. Written guidelines were provided for future work. No addi More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2020

Mercedes-Benz of Hoffman Estates responded

Thank you for the feedback and the opportunity to earn your business.

May 20, 2020

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Employee Rating

excellent service- again Every service coordinator I have worked with, especially Robert Fragoso and Wojciech, are helpful, courteous, and efficient. Service is the reason I c More

by CMCCLENDON0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Wojciech Rogoz

May 15, 2020

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Employee Rating

Service Review It is always a good experience to work with Service Manager Mr. Robert Fragoso since he delivers on promises regarding on - time completion and satis More

by SCLAXGANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 05, 2020

Dealership Rating
Employee Rating

Great My service went great, good communication. Safety precautions were good. Service went very quick, only one hour. Very good waiting areas with books More

by BOBCARL1
Recommend Dealer
Yes

April 24, 2020

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Employee Rating

50,000 mile check up Fabulous service. Discussed needs on phone. You guys came to house, got the car, did the service and returned it to me. So wonderful! Love that conven More

by ALACIVITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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